VonHaus Reviews

2.1 Rating 21 Reviews
29 %
of reviewers recommend VonHaus

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I bought an 11 fin oil filled radiator in November 2023 and unfortunately it was loosing a little oil when used, I could not have received better customer service! I emailed on a Saturday morning and by Sunday morning a new one had been dispatched! Well done VonHaus!!
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Posted 1 week ago
Any issue I had with them , customer service is always there to help. Purchased several stuff with them and even out of warranty they sent me a replacement. Can’t be more happy with this company and the extraordinary customer experience.
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Posted 1 year ago
I bought a Cantaliver garden umbrella two years ago. The winding crank snapped. Von Haus gave me a replacement . A quality product with a quality aftercare service.
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Posted 3 years ago
recently received a 90kg sack truck from VonHaus.com. The delivery was very quick and the on-line tracking let us know how our order was progressing. this was very good.
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Posted 5 years ago
exceptionally good value hammock
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Posted 6 years ago
Great customer service and brill products delivered fast. A pleasure to shop with.
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Posted 6 years ago
I unfortunately lost my ice cream maker paddle in moving house. I contacted them to purchase another but they don't manufacture spare parts. So my 14 month, over £100 machine is now only fit for the bucket. Their 2 year warranty doesn't cover accidental damage or loss (which I did figure hence fact I wanted to purchase new paddle) Will never buy Vonhaus/Vonshef/Domu products again.
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Posted 3 months ago
Ordered garden furniture. Never arrived but was asked to Review it. Given an odd answer as to why not received. Have promised that they have replaced order and I must wait another 10 days. I am a bit skeptical that will happen. Wander now if I have being scammed.
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Posted 8 months ago
Horrible service, recommend not to buy from them as I had ordered a 2 in 1 chainsaw trimmer and received a jet wash machine. Someone is clearly high at work to not be able to see the difference! Hermes decided to put my parcel behind my car with no notification. They are officially the worst delivery company in the UK as we all know it. I'm even more frustrated to see they don't even have a contact number on their website. Clearly a good way to avoid customer frustrations coming through to them just a support email which will probably get no response for days. I'm seeking refund as clearly I'm not the only one here with such dismal experience with them. Such a shame! Please try alternate products! Avoid these cons!
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Posted 9 months ago
ORDER #VH000837329 Consignment Number: ZDBVHB089807 It's impossible to contact them them through the phone. Takes long time to get a reply via emails. They provide incorrect information about the delivery. They told me the items I purchased were dispatched but after couple of days the courier company said that vonhaus haven't even booked a collection day!!! Unfortunately I am very disappointed with their poor services and I regret it. I personally don't recommend it but the choice is yours.
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Posted 9 months ago
Really poor customer service from them. Ordered a fire pit Sunday afternoon on a next day service. Expecting delivery Tuesday (next working day), it never arrived. Today is Wednesday and still no idea when its arriving; my parcel hasnt yet made it to the local depot, let alone out for delivery. The product is required as a birthday present which now looks like it will be now be late. VonHaus (Peter) quite obstructive with their response. Finding their telephone number on their website is difficult and dont show it in the "contact us tab"; just email addresses. This should have set alarms bells ringing but didnt twig at point of order, thats always a big sign of poor service. Wont be using them again.
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Posted 10 months ago
I wish I've read the reviews before I bought my table! Table arrived completely broken and they don't take this matter seriously enough to get it sorted
VonHaus 1 star review on 24th August 2022 VonHaus 1 star review on 24th August 2022 VonHaus 1 star review on 24th August 2022 VonHaus 1 star review on 24th August 2022
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Posted 1 year ago
I got a trimmer from vonhaus 3 years ago and recently the blade broke off from the trimmer and was thrown about 5 metres away. Company doesn't take liability as the product is out of warranty. It could have injured someone. Poor product and customer support.
VonHaus 1 star review on 16th August 2022 VonHaus 1 star review on 16th August 2022
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Posted 1 year ago
Having had to send back a cordless garden trimmer I bought via their Amazon entry, because it was obviously a return and had a fault, I ordered the item again from their website as I had liked it and trusted them to send me a new one this time. However, I was sent a garden chair which I did not order. It took a long time to get them to send my 'new' trimmer , which turned out to be yet another return with a different fault ! It seems they do not check their returns and so items that are poorly repacked are just sent out again, faults and all, which could mean dangerous items being sent. In my case in both boxes the guards were missing from cutters and in the second box a cutter was actually attached to the base unit without a guard. If this base unit had a charge it could have caused harm to someone whilst just unpacking the box , I was shocked to see it like that! It has taken numerous emails to get them to arrange a pick up the garden chair which was blocking the entrance to my front room. I am waiting for the collection and having now informed them of the issue with the trimmer I am wondering if they have managed to contact the courier and get them to collect it at the same time! Maybe customer service staff are working from home as they do not seem to be replying to previous emails ? Mostly I think the blame is with the warehouse, they do not seem to know what they are doing/ don't care enough to bother to get things right. I will not shop with them again and just hope I get my second refund without too many emails having to be written, it has been quite stressful dealing with their customer service and their standard replies, I did begin to wonder if they were really Chinese -made robots, designed to scare off customer complaints!
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Posted 1 year ago
Next day delivery or next year?! I not recommend anyone! Not lost you time.
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Posted 1 year ago
Ordered gazebo for jubilee weekend on 20 th May never arrived - contacted them and finally arrived 13 th June . Asked for ‘good will’ discount - £9 given ! Didn’t come close to covering petrol cost incurred going to pick one up and borrow from friend . Won’t use this company again .
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Posted 1 year ago
I Am Fuming!!!! Ordered tools and paid for next day delivery! Guess what? 2days in and no delivery. Looking at tracking parcel company don't even have it yet. I've lost money because of this Poor Company being unable to deliver service but are happy to take money from you. I have emailed customer services but obviously they don't give a F and didn't reply. And before you ask, yes it was ordered before 1pm, and yes it wasn't on bank holiday or weekend. Ordered on Thursday before 1pm. VH000652588 If you need something you better of going to you local shop and getting what you need.
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Posted 1 year ago
Purchased a few items as I've always been brand loyal to von Haus. Paid for and selected next day delivery for work. Unfortunately, either they deliberately sent out an email saying it had been shipped knowing it hadn't, or they just simply forgot to ship it. Either way, my trust is somewhat damaged and still haven't got the items and lost out on income. They did offer to refund the postage.... Not good enough, simply not good enough.
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Posted 1 year ago
Daylight robbery. Save yourself the agg and some money and just avoid. I ordered a large piece of furniture over a month ago and it never arrived. I've been emailing asking for a refund since (they dont have a phone) with no reply. AVOID AVOID AVOID
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Posted 2 years ago
The item I ordered was supposedly damaged the first time around, and then again the second time.. something smelled wrong.
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Posted 2 years ago
VonHaus is rated 2.1 based on 21 reviews