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VUSE Reviews

4.6 Rating 6,339 Reviews

91 %

of reviewers recommend VUSE

Company Reviews

Product Reviews

4.6

Based on 6,339 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vype are an excellent company to do business with - a little slow to process orders, but that may be down to the current climate. My main area of concern for this review is the outstanding service I received from Jaina at customer services. It's always nice to be able to receive good service and offer thanks but rarely have I come across such an excellent representative of a company as Jaina - exactly as another reviewer said. Took the time to walk me through an exchange and even phoned me back the next day to expedite delivery. Friendly, efficient, lovely manner, and business like with a kind face. Faultless service, Vype. Well done!”

Posted 3 years ago

“Overall, I’m unsure as to the delivery speed and communication. It may well be the time of year that slowed it down but when I did receive confirmation of delivery, I was told Saturday but the delivery came on Wednesday? It had to be signed for but that didn’t happen, however if I hadn’t been in, I would not have received my goods (Yodel) That said, the customer service I received from Jaina from Vype has been OUTSTANDING. She returned my call confirming my order as I’d had no communication from Yodel and ensured my order was being taken care of. I cannot remember an individual representing a company who has gone the extra mile to exceed expectations the way she did. She is an absolute credit to Vype and I’m not in the habit of writing reviews like this. Thank you Jaina, you were brilliant!”

Posted 3 years ago

“I am very impressed with the service I received from Phil T. from Customer Care. He guided me through the process of exchanging my unit which took only a few days. I would have no hesitation to recommend Vype.”

Posted 3 years ago

“Brilliant customer service from Tony. My order was dispatched and delivered the following day.”

Posted 3 years ago

“Nice feel, smooth flavour. Great price and excellent quality.”

Posted 3 years ago

“This is the third I have bought your Vape and it doesn’t work/ doesn’t charge. I’ve tried different ports and the result is always the same??!!!! Is this a complete scam? Please explain.”

Posted 3 years ago

“Fantastic service and products. Ordered at 4pm amd delivered at 10am next morning in standard free delivery. Great packaging. Highly recommended!”

Posted 3 years ago

“Just a big thank you to the team at Vype Been smoking over 30 years and it’s the 1st time I’ve quit for 3 weeks thanks to this brilliant design for smokers who are trying to kick the habit I can’t recommend it enough and a great big Thank you to Tony at customer service real gent his on point like it Well done and good luck The only thing is we need more low mg on the EPOD which is not really available. Oh yeah love the idea on drop off old pods to get a free pack !! Nice one Seriously well pleased great Product!! No need to go and look no further than the Epod !!”

Posted 3 years ago

Thank you for the awesome review Koray! We are glad to know that you are a fan of Vype! 😊 Our website will show any new additions to the ePod cartridges. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Monday - Friday 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 3 years ago

“Tony from customer services was beyond helpful! Such good customer service with quick replies :) Will be recommending next time someone needs an e-cigarette based on consumer support alone!”

Posted 3 years ago

Thank you so much for your awesome review Jake! The Vype Customer Care Team are always willing to go the extra mile and strive to provide a professional yet friendly service to all of our customers. 😊 If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 3 years ago

“I cannot even put into words just how good the customer service i recieved on thursday 30th july by a guy named tony smith. My partner had bought a vype pen from a local store that didnt work and had to take it back only to recieve another faulty device. When i phoned it only took a couple if rings then had by far the best customer service experience i have had in my life. I was offered another vype oen direct to my door which arrived promptly the next day and works perfectly. Fantastic service. Thank you so much tony😁”

Posted 3 years ago

Thank you so much for your five star review Damien! The Vype Customer Care Team are always willing to go the extra mile and strive to provide a professional yet friendly service to all of our customers. 😊 If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 3 years ago

“I was looking for a no fuss option and the ePod and ePen are perfect. The choice of flavours is great and have made it so easy to move from menthol cigarettes. I did receive an ePod that wouldn’t charge. Replaced with no hassle free of charge in a couple of days.”

Posted 3 years ago

Thank you for the awesome review Ali. We are glad to know that you are a fan of Vype! 😊 If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 3 years ago

“Amazing customer service, vype was slightly faulty was given a starter kit free of charge. Great products helping me stop smoking”

Posted 3 years ago

Hi, Thank you for the awesome review Dylan! We are glad to know that you are a fan of Vype! 😊 If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Monday - Friday 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 3 years ago

“There's customer service, and then there is VYPE. Every time I have called in for an order or query, without fail, the phone has been answered quickly, and my call has been dealt with in a friendly, polite, well spoken, professional, and overwhelmingly efficient manner. It is literally on a par with the standards received when phoning the bank, and puts the like of major utility providers to shame. You will be hard pushed to find better service anywhere else, including the delivery itself which uses Yodel who are extremely reliable and prompt, even going so far as to give you a proper phone call to make sure you're in when they're on the way. And all this is before I've even touched on the sheer quality of their juices, whose flavour I have noticed stays fresh and lasts longer than any other brand I've used in my 7 years of vaping, even when kept in an environment that isn't exactly optimal to preservation, which is often the case while I'm working. To receive all this for such an astoundingly reasonable price too! One almost feels pampered. They have even managed to rigidly maintain these standards during all the recent upheavals as well. If only all companies could take a leaf out of VYPE's book on how to properly run a business. Absolutely second to none, thanks so much to all of you for continuing to play such a satisfyingly key part in my ongoing life as a non-smoker.”

Posted 3 years ago

“Outstanding service, quick to respond, very quick to deliver, very good products, personalised attention when needed. I highly recommend this company.”

Posted 3 years ago

“Excellent customer service from Tom Fold . Dealt with my issue professionally and courteously.”

Posted 3 years ago

“Great customer service and very quick to respond to any questions. Goods come well packed and product savings with subscription make it a very good buy.”

Posted 3 years ago

“I had been having battery issues and wanted to feed this back, Jefferson helped me and listened to all my questions, and was able to have it all taken care of! - thanks so much, and customer service was top notch! Much appreciated!”

Posted 3 years ago

“Brilliant customer service! Even during covid I received my epen 3 which is way better than than the 2. Great job”

Posted 3 years ago

“Anytime I had to deal with their Customer Service team they have been very responsive and helpful. They don't mess around and just sort the issue An example of how it should be done!”

Posted 3 years ago

Dear Martijn, Thank you for your feedback. We are glad to hear that the customer service team were able to resolve your issue. Do not hesitate to contact us again, if you have any further queries.

Posted 3 years ago

“Enquired about a battery failure and was promptly sent a new unit. There was no fuss, just effiency. Impressive indeed, thank you Jefferson and the team.”

Posted 3 years ago

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VUSE is rated 4.6 based on 6,339 reviews