VUSE Reviews

Name: VUSE
Rating: 4.55

4.6 Rating 6,339 Reviews

91 %

of reviewers recommend VUSE

4.6

Based on 6,339 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A huge thank you to Sarah at Manchester Arndale, she really helped us in choosing new flavours and advised us how to sign up! Really made our short visit worthwhile!”

Helpful Report

Posted 2 years ago

“A great alternative to smoking cigarettes. I've been a cigarette smoker for 20+ years and this is the only thing which has helped me quit. I started off with the Vype E-Pen and cartridges. I would have happily stuck with that, only, the cartridges are not so widely available to me so I had to rely solely on ordering online via Vype. This had its pros and cons. Although the prices are similar, additional discounts are offered on bulk orders and there's an array of delicious flavours to choose from (pros); the courier company used by Vype are/were very unreliable (cons). My last delivery arrived bang on time, a day earlier infact, but I have had issues in the past. But coming back to the pros; the cartridges and e-liquid bottels do last a while, so I don't need to go through that palava often. Once a month at best. I recently switched from the Vype E-Pen to the Vype eTank Pro kit. Again, no complaints. There's no leakage so long as both the pen/tank are kept upright, and there's an even better selection of flavours for the tank. My only criticisms are that unlike the E-Pen, the tank doesn't switch itself off, the battery doesn't last as long and it also takes a little longer to charge. In any case, I wish such alternatives were invented sooner, I would have quite cigarettes ages ago! For anyone looking to quit the fags, I'd highly recommend vaping instead and in particular, vaping with Vype. Whichever device you go for, start off with the higher strength cartridges or liquids at first, then work your way down to the lower strengths. Good luck and happy vaping!”

Helpful Report

Posted 5 years ago

Thank you for your feedback, and we are glad to hear that you like using our Vype products. We are also happy to hear that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Because the Vype e-stick was the closest thing to a cigarette I have known. It is disappointing that these have been discontinued as they are non compliant. I do not want a large device nor one that looks like a pebble. I need one that looks like and behaves like a cigarette that is similar in size.”

Helpful Report

Posted 6 years ago

“Brad went above and beyond to help me with a query regarding my order. He is a credit to the Vuse team and I really appreciate the amazing customer service I received, I will definitely be shopping again. Thankyou!”

Helpful Report

Posted 2 years ago

“A huge thanks to the Arndale Vuse Staff in Manchester. The whole team has helped me so much over the last two visits I’ve made to your shop - from CBD to an ePod to Nicotine Pouches and Nicotine Liquids, they’ve helped me so much. I’m so pleased to be swapping from Blu and Nordic Spirit to Vuse entirely. Big thanks to Simon especially who’s guided me through the process brilliantly. Thanks for choosing Manchester for your first CBD trial and look forward to using Vuse from now on!”

Helpful Report

Posted 2 years ago

“Fantastic service and products. Ordered at 4pm amd delivered at 10am next morning in standard free delivery. Great packaging. Highly recommended!”

Helpful Report

Posted 3 years ago

“Have tried everything with no success. Had vype now for 3 weeks and not touched a cigarette YEA”

Helpful Report

Posted 4 years ago

“The current vype flavours are great but it would be better if there were more flavours to choose from. I.e, raspberry, watermelon, orange and more!”

Helpful Report

Posted 4 years ago

We appreciate your feedback😊 We do carry a variety of flavours as we do understand that everyone has their own preference of liquid flavors. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 4 years ago

“I have used the Vype E 3 Pen for 2 years now and it helped me quit smoking. The variety of flavours on offer is fantastic , ranging from tobacco ,various fruits , menthol, mint, flavours (to name a few) The unique pod design prevents excessive leakage- which I find is a major issue in non Vype products. The simple click , on and off feature to replace pods allows for speedy and hassle free switching of flavours - and makes replacing pods a piece of cake. The only negative point is the price. At £5.49 for 2 pods , it can be fairly expensive to replace the pods. However, I do feel that paying for both quality and UK made vaping liquid is worth paying the premium.”

Helpful Report

Posted 4 years ago

Hi, thank you for your in depth feedback, it is much appreciated. It's great to know you enjoy the flavours and the selection on offer and that you find the device to be hassle free. We will take your points on board in regards to cost, however we are currently priced competitively in comparison to our competitors. If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 4 years ago

“Absolutely amazed! I always felt giving up smoking to be a battle. I'd tried various previous vapes - none of which were anything to shout about. I then thought I'd give it another go, I see this Epen 3 and thought this is a fantastic price. Recieved the next day, and from the moment I received it I began my vaping! And my gosh... I have not touched a cigarette since! Not one!! The moment I got the urge for a cigarette, I would grab my vape and within 30 seconds the feeling of craving a cigarette passed. It's nearly been a week I've been Cigarette free. (I'm using the 18mg nicotine liquid) Due to my husband still smoking, I was concerned it would be hard as its temptation, but since this vape I can vape away while he smokes his cigarettes without any thought of needing one. This vape is the smoothest vaping experience ive ever had. And one of the biggest pros, no needing to change coils! They are all inside the little liquid pods, absolutely amazing vape. If you are in doubt - get it! I'm so happy with this vape I will be buying more just to have in my handbags. Also just to give you an idea I am using one pod every 2 days which I'm comparison to cigarettes is much more cost efficient.”

Helpful Report

Posted 5 years ago

Thank you for your feedback, we are glad that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Really like my e-pen 3. But totally pointless if I can’t buy any cartridges anywhere. Can get the original Vype juice but thats only for the original e-pen that goes with them. Really disappointed unfortunately.”

Helpful Report

Posted 5 years ago

Hi, thank you for your review. We were sorry to learn you are having difficulty finding refills for your ePen 3 device. I can confirm the are sold across the UK in Tesco, Sainsburys, Asda, Co-op, WH Smiths, Superdrug, Boots, One Stop, McColls and many other independent stores. Failing this, you can order ePen 3 refills online at www.govype.com If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Yet again I have bought a pack of 3 atomisers the first only lasted a day. This is the second time this has happened and will be changing to another brand.”

Helpful Report

Posted 5 years ago

Hi John, thank you for your review. I was sorry to learn of the issues experienced with your atomisers. I can appreciate this would be frustrating. One of our team will be in contact with you shortly to discuss this further. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“I had been smoking 20 a day and was desperately trying to quit/cut down. I'd tried other vapes but I am a simple person and with coils burning and other vapes leaking I had figured they weren't for me. My vype pen is different and I have found it so simple to use, battery life is decent and the pods taste great. Range of flavours is great but I look forward to any more being released too.”

Helpful Report

Posted 5 years ago

Hi Eleanor, thank you for your 5 star review. We're delighted to know we can offer you an alternative to smoking that you enjoy using. We are also happy to be part of this journey with you. We are always working to develop new flavours to add to our already fantastic range! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Just purchased the Vype epen 3 to help me cope as I quit smoking cigarettes just 4 days ago. I smoked 1 pack of cigs every other day for a very long time which was costing me a great deal of money :( I tried quitting numerous times with no luck. I have tried a few different e-cigarettes and none of them compare to this Vype pen. I LOVE IT! I love how I can change the cartridge flavors so easily without any hassle or leakage! I love the amount of vapor I expel! I haven't craved a cigarette for 3 days now! I am super happy I bought this pen! loyal client from Canada!”

Helpful Report

Posted 5 years ago

Hi Nikki, thank you for your 5 star review! It is great to know that the ePen 3 is offering you an alternative to stop smoking and that this is working for you. It's good to know that you find this easy to use! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Etank pro2 is an excellent vaping experience, it's great that it turns off automatically to save battery life and it's very durable due to the nature of the casing.”

Helpful Report

Posted 5 years ago

Thanks for the five star review! It's great to hear that you are enjoying your eTank Pro 2. If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“30 yrs of cigarette smoking habit... just gone!! Love the vype.”

Helpful Report

Posted 5 years ago

Thank you for the great review! We are glad that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Really impressed with Customer Service and very happy with the product. Have unfortunately not reduced the amount of the strength of the vapour as I find the vaping experience quite enjoyable with the epen! No mess no hassle just so easy. Site easy to navigate and very quick delivery.”

Helpful Report

Posted 5 years ago

Thanks for the five star review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“I think they are great but need to get more flavours”

Helpful Report

Posted 5 years ago

Hi Shaun, thank you for your feedback! We're glad you find your Vype device to be great. We are always working on new flavours within our development team and we will pass on your feedback. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“The refills are good value for money, and I prefer the flavoured liquids to the tobacco flavour ( which I find very bitter and gives me a sore throat)……… but please, please make the liquid cartridges see- through. I cannot tell when the cartridge is nearing empty, in contrast to the Epen2 which was very easy to read. I know there is a flashing light when the cartridge is empty, but this is when it is totally empty and this has left me several times without the use of the Epen until I able to get to buy more refills.”

Helpful Report

Posted 5 years ago

“Excellent stand out product of all the vapes out👍 Easy to use, feel and looks are mind blowing. Wish we in Canada had the golden tobacco cartridge for vype epen 3, tho’ the blended one is superb, just wanted to try out😀. Waiting for the new vype epod😊 eagerly!”

Helpful Report

Posted 5 years ago

VUSE is rated 4.6 based on 6,339 reviews