“Taking the initiative to provide excellent customer service can truly set a financial institution apart from its competitors. This was precisely my experience with VyStar Credit Union, located at the bustling intersection of Beach Blvd and 295 in Jacksonville, Florida. In a recent urgent banking matter, the service rendered was nothing short of exemplary, thanks in large part to the efforts of Keith and his colleague, James.
From the moment I stepped into the VyStar Credit Union branch, it was evident that customer satisfaction was a top priority. Keith greeted me with a warm and assuring smile, immediately putting me at ease amidst my financial concerns. He listened attentively, demonstrating genuine empathy and a keen understanding of my situation. What truly set Keith apart was his proactive approach. Instead of merely providing the standard solutions, he went above and beyond to explore every possible avenue to address my issue swiftly and efficiently.
James, too, played a pivotal role in resolving my banking matter. His expertise and swift action were instrumental in the process, showcasing a level of dedication that is rare in today's fast-paced banking environment. Together, Keith and James exemplified teamwork and professionalism, ensuring that my urgent need was not just met, but exceeded.
VyStar Credit Union, with its stellar team, including Keith and James, stands as a beacon of excellent customer service in Jacksonville, Florida. Their initiative and commitment to going the extra mile for their customers not only resolved my immediate issue but also solidified my trust and loyalty to their institution. It's clear that at VyStar Credit Union, the customer truly comes first, making it a model of outstanding service in the banking industry.”
“I want to say about the customers service her name is Carly Beam she's out of Daytona she awesome has been a big help with my bank.thank you Carly. And all the Vystar credit tellers .”
“I had an amazing experience with VyStar. Haleigh Mickler, their fraud investigate, spotted a potential fraud, called me, followed thru on it and saved us from loosing over $200,000. She was responsive, got it solved in less than a day...thank you so much!!! Actually I never heard of VyStar until this incident as we were not a VyStar customer, because of Haliegh, we are opening an account with them.”
“Bridget Q(I think that's how her last name started...) Anyway, she was very helpful...A friend & I came to the bank today needing 6 months of bank statements for both of us & was very helpful and accommodating...”
“My husband has been with VyStar for over 20 years. I made the switch about 15 years back when we started dating. I now do all of my banking with VyStar including my business banking. I recently had a couple of hardships within my business and was needing financial assistance. VyStar quickly responded to my needs and I was able to get back on track in two days. We will continuing to do all of our banking including our mortgage soon. If you’re looking for a new bank; I would highly recommend VyStar Credit Union. They treat you like a family member. They are always professional and always provide excellent customer service and support. I only have wonderful experiences with VyStar and would never bank any where else.”
“Vistar credit union called me about fraud on my account. They stated they could not send me a new card because my address did not match. My husband had put in a change of address for us , but it only did it for him. We stopped in it our local branch in neptune beach today and rebecca had everything's solved within minutes.”
“Chanel in the Tallahassee office does a fantastic job. She was GREAT. She was very patient and explained every document to me and my wife thoroughly. When I have a question, Chanel is always responsive and eager to assist me.”
“Had such a good experience with Vystar. Everyone was very friendly from the moment I walked in the door ...Kim Edmonds helped walk me through the whole process with ease. This is a great Credit Union to be part of”
“Was so happy to go into the Starke branch and see that Kim Edmond was back!! She was so helpful with my questions and very knowledgeable about opening my Roth IRA. I always recommend VyStar credit union and especially Kim Edmond at the Starke location.”
“I am new to the Port Orange area and I had issues with one of my accounts. I was unable to get help by phone so I went into the branch. I met the kindest person, Kaycee Acker. She was able to assist me, resolve my issue and I feel like I have a new friend now. She will definitely be my "go to" person. Thank you Kayce for your kindness !!!!”
“I could not be happier with my encounter with Nate and Saul and another young lady whom name I did not record. I had the pleasure of working with these 3 young individuals at the (Dunn Ave branch) and the customer service and interaction was above expectations. They were patient, polite and very knowledgeable of my needs and the product I was exploring. As a customer this warms my heart to see the younger generation exemplifying leadership and a willingness to assist without loosing patience. At times it seemed as if customer service was slipping through the cracks. These 2 young men brought back to remembrance that it still exists.”
“Thank you Jennifer Luliano for all your help. You truly represent Vystar in a very customer centric way. I am truly appreciative. VyStar is very fortunate to have a person like you on the team, your professionalism and timely execution made a real difference in our urgent matter.”
“VyStar is the best bank I’ve belonged to. everyone is so polite, extremely helpful and they don’t care how many heads it takes for the customers need, they work together, get along again polite, helpful, and they care that yells volume. This is Customer Service at its finest. There is absolutely nothing wrong with VyStar. I would recommend it to every single person I know; versus Wells Fargo 💩 lol. You don’t leave there until everything is done and accomplished and that’s amazing. VyStar is definitely 100 steps up!”
“Strive for five. And did she delivered. Autumn Farr not only greeted me at the front door by opening it, but she took the time and care to provide professional, courteous, and detailed attention to my transaction. Even a little fun interaction concerning coffee or hot cocoa. A five star experience.”
