Waitrose Pet Reviews

Name: Waitrose Pet
Rating: 1.84

1.8 Rating 43 Reviews

21 %

of reviewers recommend Waitrose Pet

Company Reviews

Questions

Metrics

1.8

Based on 43 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Write Your review

Tell us how Waitrose Pet made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order to click and collect and received email advising me to collect on Saturday. On Friday I received a text message from Yodel saying that they had tried to deliver my Waitrose order and had missed me. Rang store who had no idea what was happening and advised me to wait for delivery. Waited all next day for delivery following tracking on line to be told at 4pm that they were sorry they had missed me. Nobody had tried to deliver. Will now be cancelling the order and going elsewhere.”

Helpful Report

Posted 3 years ago

“Just beyond terrible. I can't believe Waitrose gives its name to this pet food business run by Monster on its behalf. The website says service is back to normal, but when you call customer service to find out where your order is, a guy tells us we are living in unprecedented times and deliveries (by Yodel) are delayed. After waiting in for a total of 18 hours for an order worth £118, I had had enough, rang to cancel, and asked for a refund. The order I then made from a competitor was cheaper than Waitrose Pet, even with express delivery.”

Helpful Report

Posted 3 years ago

“I placed my order ,the website stated 10 days for delivery .I waited 14 Days ,still no order .I called the number on the website and was told it could be another 2 weeks because yodel has got a backlog of parcels .I tried contacting yodel via phone it says all lines are closed .I tried via web chat no response after 20 minutes ,so i gave up .I had to cancel my order in the end because i could not wait a month for my delivery. They should not be taking orders .it now says 7 day delivery 4/4/20 but if there is a back log how can they state that on the site. I know that with the current climate there are a lot of delay’s but waitrose pet / monster pet should stop taking orders. Upto a month for delivery is not on.”

Helpful Report

Posted 4 years ago

“AWFUL SERVICE. Normally use Fetch who are always reliable but as a Waitrose customer thought I would give Waitrose Pet a try. Gave a delivery date of 5/12 and waited all day but no delivery I had to chase today 6th only to be told it was delayed. No notification by phone or email that it was going to be late and I had to chase them. Asked when I can expect it and told I was 67 on the delivery list and it would be with me sometime in the afternoon. Won't be using them again not what I expect from Waitrose as a customer of over 15 years. AVOID, AVOID, AVOID. Going back to Fetch.com”

Helpful Report

Posted 4 years ago

“Ordered a dog harness online for pickup. Not told until after completing the order it will take 9 days to pick up the item. At 18:00 on the day before I was meant to pick up my order I received a email saying sorry, we've cancelled your order and will receive my refund in 2 more days. Totally unacceptable customer service. Will not be using Waitrosepet again.”

Helpful Report

Posted 6 years ago

Waitrose Pet is rated 1.8 based on 43 reviews