“I purchased a Seat Leon last May from Big World Motoring West Malling Kent. They asked us if we wanted to extend the warranty (Warranties2000), offering us a £1.083 for 24 months deal. The salesperson (Harihaalan Sriskantharajah) started to show us ''the benefits '' of a warranty that made you feel safe with your car. They told an incredible story: how can they manage every issue ( apart from the brake system and windscreen and oil change), with :
-no limit claims
-call assist recovery ( which wasn't mentioned is covered just for one year)
and a lot of things are included, as you will see in the picture, and everything is just through the warranty app; no need to be worried.
The important thing is that they ARE MISSING a critical something. They NEVER tell you, SHOW you, or EXPLAIN TO you the POLICY TERM AND CONDITIONS and explain to you how this warranty is actually working and what it's covering for real. I CONSIDER THIS AS BEING A FAKE MARKETING AND FAKE ADVERTISING, and they are fooling their customers with this scam warranty. After selling this to you, they have the excuse that the warranty company is another company and they have nothing to do with it.
If you will start to have an issue with the car (for me, it is about injectors-which is the fuel system ), the nightmare begins because they don't bother to manage anything. You are dealing with everything :
Find a garage which is not over £75 labour rate per hour.
The recovery is included (just for the first 15 miles after you pay because they are a separate company as well)
You have to pay the diagnosis fee (£84)
The excess fee, which shows as being £75 but not mentioned, is without VAT.
They give you a hire car JUST if the labour work continues for more than an eighth hour and just a week time only.
After your vehicle is in the garage, after being diagnosed, they will send another independent engineer to have a second opinion.
After all this, if they are happy with the amount, they will pay or not.
It's a big SCAM SO PLEASE AVOID THEM”
