“The absolute pits. Infuriating to interact with. Never come across an organisation with such low levels of ownership and total disregard for operating with integrity. Shambolic organisation and accounting. Arrogant and disrespectful customer service. Just thinking about them makes my blood boil. God knows how this company remains in business. If you have ANY choice in whether to engage with them, walk away before it's too late.”
“Its saddens me to have to deal with a company like this.
As a paying leaseholder in a scheme which Warwick Estates manages (I use that term loosely), I have raised multiple requests on the Warwick estates portal for feedback (year-end budgeting, service delivery and illegal COVID parties taking place at our scheme) all of which seem to fall on deaf ears.
I followed up again today to ask for feedback, only to be told that another note would be sent to our property manager Emma to contact me.
Asking to escalate to her director for feedback, I was told that "The Directors do not get involved in the complaints procedure" and that "I believe the next step would be to raise a complaint with the Property Ombudsman".
It blows my mind that a company would rather escalate to an external governing body to solve what is clearly a communication and client relationship management issue.
See communication thread attached.
Amateurs.”
“Warwick estates are fraudsters and more than useless. Nothing ever gets done
Staff haven’t got a clue with what’s going on the only thing there interested in is
Service Charge demands and collecting there charges. Never receive replies to emails or phone calls
I feel it’s time they were taken to task in a big way And I am sure on our development
This is about to happen. Had enough.”
“They are just criminals
They are just criminals. overcharging for everything and scamming left to right.
They abuse their situation and do not provide any service or repair.
the property they charge over 1750 GBP per year to "maintain" is a sh!thole where they haven't shown up in 3 years. never made anything there yet they charge for made-up stuff. they are just a criminal organization.”
“We have had a breakdown of our lift for 3 months had a letter yesterday saying it will cost 50 000 blocks I have looked on kones lift website they do replacements for 35 years I have been in facilities management for 35 years and your feeding us be terrible service my number is 07886570171 please pgone”
“I'd never before encountered such a despondent company as Warwick Estates before. Emails take them about one month just to acknowledge receipt of the email (note their replies don't include any answers to any issues raised, just an acknowledgement they received an email), then months go by with no response, and further, quite angry communications are required to tease any further replies from them, but those replies never actually address the issues, and are full of incomprehensible nonsense, demonstrating their lack of knowledge of leasehold and property management. They're full of hot air, excuses, and a default reaction to blame everyone else, instead of taking responsibility for their failings. I can't think of anything these cowboys have ever done properly, or in a reasonable way or accurately reported. Our finances are in a terrible mess and service charges rise by 40% every year. Our money just vanishes but we can't understand where it goes as we haven't been given full accounts for many years. Is that even legal? This should be a warning for all to never use the services of Warwick Estates.”
“SHOCKING company which everybody should avoid to protect their development and their bank balance. They have a track record of neglecting routine maintenance, then hiking service charges, using essential repairs as the reason to increase service charges by 50% each year. Unfortunately the repairs are not carried out and the service charge money disappears. No financial accounts and no transparency. Please take note of this advice and avoid these con artists.”
“We all know where their real priorities lie if their Associate Director is spending his time responding to all the bad reviews and posting fake ones on another site instead of actually dealing with the real issues and that is sorting out the consistently bad customer service, rip-off service charges, breaches of both SLAs and ARMA Consumer Charter and Standards, etc. Shambolic leadership from the top down.”
“Avoid these like the plague. We actually pay these people to ignore everything. Nothing is done all contact is ignored and safety issues left. Don’t even ask about their dreadful system. They refuse to let company shareholders see what they are spending. Trying to get any info from their online site is impossible. Their server is totally user unfriendly. They should be closed down. I can’t understand how they can possibly get more than 1 star!”
“These super-villains are crooks and they've broken the law on various legal requirements and membership rules. Check the ARMA Consumer Charter and Standards document including RICS and see if they have done the same with you. No doubt they will have done the same for all of the properties they manage. People need to get clued up on these mandatory rules and throw the book at them. The sooner the industry gets regulated the quicker these bent companies gets put out of business.”
“I've had faults that needed repairs and it took Warwick Estates weeks to get them fixed which was completely unacceptable! The extremely poor service, time taken and complete lack of response led me to complain to the Property Ombudsmen to take up the case. It's a complete waste of time trying to communicate with these cowboys and I would recommend everyone to make a formal complaint with the TPO as you would get a least £150 from these crooks for breach of SLAs. That would hit their revenues hard if everyone did this and that's a lot of dissatisfied customers.”
“Warwick seemed to start off well at our development. But this was an illusion created by empty promises. They promised a lot which all appeared very encouraging. But they have delivered very little. They're very slow, in my opinion. They're also very poor communicators. They never answer our emails. Warwick Estates is a terrible company and is not recommended.”
“Quite a poorly managed company. No leadership, nobody takes responsibility and absolutely no organisation. We had a big surprise when Warwick Estates started managing our development. Their website is impressive but that's as far as it goes. Warwick Estates has failed to impress in all aspects of their service but mainly through their lack of service. Rude and nasty people. Best avoided.”
“I now wish our block of flats never got involved with this company. We now know that Warwick Estates is a rogue company operated by uncouth staff. They provide minimal service and are rude to the residents in the flats they manage. I strongly advise everybody to avoid doing business with Warwick Estates.”
“Everything they take on turns out to be a complete shambles. It's a high cost, low standards type of company with a concerning health and safety track record. I can't stress enough how this company should be avoided.”
“They are by far the worst company I have ever come across, to the point that I am initiating legal proceedings against them.
They took just under £2,000 for work to be done to our property over 1.5 years ago and have quite simply stolen our money. We have a major damp problem as a result of the work not being carried out.
They are responsible for a fatality as a result of their negligence. Despite this they continue to act with zero regard for health & safety. They were fined £185,000 and have a criminal conviction. I'm pretty sure they are now stealing from tenants in a bid to claw back this money.
They are moral less scum bags who are taking advantage of what is a terribly regulated industry.
Avoid at all costs!!!!!!!!!!!”
“Overpriced and underresourced. All property managers here have struggled to manage repairs in a timely manner, failed to deliver annual accounts on time and are totally lacking in communication skills.”
“There is such a fake image surrounding Warwick Estates. I have never known a company quite like this one before. If you read their website you could be forgiven for thinking they are a professional company. Unfortunately this is not the case. It is all fake. I have tried countless times to contact them by email and telephone but they never reply to emails and they are always in meetings every time I call. They neglect my development and charge ridiculously high fees for doing very little work.”
