“I am the owner of an apartment managed by Warwick Estates. On first purchasing the property and for some time after, the charges were very reasonable, but then began rapidly escalating.
I requested a full breakdown of charges. To say they are opaque is an understatement. There are numerous charges by them without any accompanying evidence.
They are difficult to deal with, nobody seems to have any care for end users like us, I suggest anyone being managed by this organisation gets together with other owners in their block / development and seek to make alternative arrangements. The sooner the law tightens up on these management firms, the better.”
“Intimidation, false charges
WhenI made a fomal complaint against Warwick there are negative repercussions.I have made a very serious formal complaint a few months ago . In reponse Warwick have now falsely informed the new ground collection company who took over from Warwick , that I owe Warwick 500 pounds in ground rent. This debt to warwick which is now passed over to the new agency is not only untrue-it illegal as we did a statutory lease extension when we bought and by law there is zero ground rent and we have never had any unpaid ground rent. It is
extrmely telling that if I owed this, Warwick would have sent me
bills demanding this amount but I have never recived this..
Warwick then immorally wash their hands and refuse to correct this false narrative to the new agency who are chasing me for payments as they have been misled by Warwick. Not only is are these actions by Warwick intimidation, it breaks all industry standards and is without integrity or morality. They wash their hands and say it is now with myslef to resolve after making fraudulent claims to the new agency thay I owed Warwick/ and now by default the new agency 500 pounds”
“Warwick are very unprofessional, they have not resolved the leaks in the communal areas within my building that they manage, these leaks have persisted for over a year.
There is also a current rat infestation and despite several attempts to communicate with them over the last 3 weeks they have refused to send pest control.
Warwick also cancelled the weekly cleaner around 5 months ago and the contract with the fire alarm company.
They also ignore the councils requests to clean up the dumped rubbish in the bin area they manage.
They are now refusing to speak with tenants, I would not recommend this company and have reported them to the property ombudsman and environmental health.”
“Horrific.They have no regard for health and safety and puts peoples lives in danger. They left me with a Leak dripping by electrics for over a month which still is leaking.”
“Horrific. Utterly diabolical.
Horrific. Utterly diabolical. They are completely and utterly inept. The casualty being none other than yourself and your property. However be prepared to pay them handsomely for this honour.
They cannot manage boiling an egg, let alone managing your development.
Constant evasion and diversion,subterfuge and failure to answer questions. Lack of transparency and accountability. They neglect serious health and safety concerns”
“Complete and utter neglect, damaging your property through serious mismanagement and failure to act effectively, despite concerning health and safety issues.The service charges and management fees have risen steeply over the years but service remains abysmal. I would never recommend going with this property management team”
“They are so bad, no customer care,they talk to you awfully,we are without water and and have been for two days now ,the contractors they send out are useless.,they are a very rude management,”
“An amount of £400 was added to my service charge invoice and noone can justify why. I have left several messages for luke pearce who ignores me. Obviously thinks that I am unimportant. I will wait another week before reporting them to the first tier tribunal and PRS.”
“This company has caused me nothing but stress heartache and severe financial expenses. I am planning a law suit against them. I am selling my property to pay for it all. Purely out of principal. Despicable company”
“Awful experience from start to finish. I lived on an estate that was taken over by Warwick. I've no idea where the tens of thousands of pounds the residents pay goes, but it certainly isn't on the management of the estate.
We got a visit from ground crews maybe once or twice a year and they didn't do half of what was promised. They managed my road for about 3-4 years and never power washed the pavements or pathways once, despite this being in the agreement.
I moved out of the address in September 2022 upon legal completion and confirmation of this was sent to Warwick at the time. It is now mid January 2023 and I am still getting threatening emails and letters demanding payment as they haven't acknowledged that I no longer live there...
Every email I send gets a reply saying "sorry, well sort this out" and they never do anything. I'm still waiting for a refund of monies overpaid and don't expect to see this any time soon.
Without a doubt, one of the most poorly managed companies I've ever had the misfortune of having to deal with. Money grabbing and 0 customer focus with lies and misdirection at the forefront of their focus. When I come to move again, an estate management company will always be a huge red flag.”
“Has anyone ever received a letter from a debt collector without having received an invoice prior from Warwick Estate?
Please get in touch
barbararosa44@hotmail.com”
“Horrific company.. they don't read your emails, they don't care about anything you have to say.. check your new service charges when the invoice comes it will include a huge pay rise for Warwick Estates way above inflation, a huge balancing charge and probably a reserve fund demand. They don't care about anything you say.”
“Never got an invoice during covoid
But surprise got a solicitors letter for the amount plus fees by post 3 months later
I am told I must pay or go to court
Arrogant and money grabbing firm and are never wrong
I wonder are debt collection company also part of Warwick”
“Warwick estates does not care about the buildings and tenants that it manages. Issues take YEARS to resolve, Warwick keeps hiring different contractors to assess problems with underwhelming results. We've had a leak for over 2 years now which has made one of the flats inhabitable. Their work is superficial, answer only the questions they want to and any question of note - such as, is the building still under warranty? - are just ignored for months.
It is heartbreaking to think how much money tenants spend on a company that really doesn't care about the state of the building. It really feels like we're throwing money down the drain.”
“DISGUSTING.
To get the job of property manager at Warwick Estates there must be a criteria of having 1 brain cell or less.
We currently have an outbreak of mice in our flats, it has been 6 weeks and there has been NO RESPONSE from property managers.
My partner is pregnant and this is a high risk situation.
When we finally get hold of someone on the phone they are completely incompetent and act like they don’t know what day it is.
They have even gone as far to tell us LIES saying a contractor came out to sort the situation. This is completely false and there is no record of this; and when asked for evidence they can’t give any.
Never in my life have I experienced a company this awful. From overcharging fees that they can’t provide invoices for, to point blank ignoring all communications.
AWFUL X1000000”
“If you want to talk to ignorant staff who deliberately can not understand your issue over non existent service and then pay ludicrous fees for it , this is definitely the agent to emply.”
“Our Freeholder management company selected Warwick Eststes in 2010. The worst thing that could happen. They are abysmally bad. They messed up everything from day one. They miscalculated and collected the wrong maintenance fees from 2010 to 2015 when we spotted the error. The lifts weren't ensure for 5 years. Health and Security needs were ignored for years. Recently they collected the wrong contribution for the block insurance.
The bad reviews are totally fair and 100% correct.
They do not deserve a single stars”
