“I am the owner of an apartment managed by Warwick Estates. On first purchasing the property and for some time after, the charges were very reasonable, but then began rapidly escalating.
I requested a full breakdown of charges. To say they are opaque is an understatement. There are numerous charges by them without any accompanying evidence.
They are difficult to deal with, nobody seems to have any care for end users like us, I suggest anyone being managed by this organisation gets together with other owners in their block / development and seek to make alternative arrangements. The sooner the law tightens up on these management firms, the better.”
“An amount of £400 was added to my service charge invoice and noone can justify why. I have left several messages for luke pearce who ignores me. Obviously thinks that I am unimportant. I will wait another week before reporting them to the first tier tribunal and PRS.”
“They never reply to emails about repairs that they are responsible for. I've been waiting for 10 months to have my door bell repaired. I am put in a position of having to chase them constantly. I have a busy career and family to take care of and don't have the time.
They are not providing a property management service, since that would imply responding to the aspects of the property and estate that they are responsible for.
They have been punctual about taking service fee payment, as well as over charging on service fees. When they overcharged, they refused to repay the over charge, saying that the payment would anyway come due later in the year. Incredibly unprofessional in every respect.”
“The worst company when I saw in my life... from more than one year I have dump leak wet stairs and no light.. I've spoken many many times about this and they always promised fix that but never happened.”
“If I could give 0 stars I would! Never purchase or rent a building that this company own they are dreadful! Leave you with leaks and mould for 3 years, do not respond to emails. The boss is rude and moans if you email her directly but the person under her is always out of office when you need her! Awful company that needs to be shut down. They do not care for their customers AT ALL”
“Avoid like the plague. I told this company I had moved address but they continued to send charges to the estate agent who used to manage the property. I wrote to them with my new address but they ignored this. They then proceeded to commence litigation and levied all kinds of legal charges and contacted my bank who has a charge on the property for the mortgage.
Later I had to make an insurance claim due to a leak which damaged the floor. First there were all sorts of excuses not to furnish me with insurance details (photo/video too blurry, email from the plumber didn't have company letter head blah blah blah). When I asked why and how this invalidated my right to make an insurance claim they simply stopped talking to me. Almost two months have now elapsed and I have a property which is not fit for habitation and not even the contact details for the insurers. Absolute crooks.”
“Since Warwick Estates took over the day to day running of The Victory apartment complex in Oldham, we've seen a well managed block of apartments go to rack and ruin, with breaches of fire safety, and breaches of other health and safety so serious that Greater Manchester Fire and Rescue Service issued a prohibition notice, ordering residents to leave our homes.
The failures of Warwick Estates are shocking. We discovered that the fire alarm system was faulty, which caused Greater Manchester Fire and Rescue Service to stop responding to it. The fire safety, and other health and safety failures of Warwick Estates are so serious that the company should be disqualified from acting as a managing agent. Warwick Estates is responsible for managing fire safety, and all health and safety, and for managing the checks, servicing and maintenance of the fire safety systems and fire prevention systems, but they failed us miserably. They take our money but do little with it in terms of keeping us safe. This is just another instance of Warwick Estates gambling with people's lives and wellbeing. Fortunately the authorities intervened in time to prevent a catastrophe this time. But Warwick Estates' reputation is already in ruins, and events unfolded quite differently when Warwick Estates failed to ensure maintenance of a lift in another apartment block which led to a fatality. It's a game to Warwick Estates, taking service charge money, doing as little work as they can, then hoping nobody finds out about any serious breaches of fire safety or other health and safety failures.
Greater Manchester Fire and Rescue Service found there was a risk of the spread of fire on the premises which was posed by significant defects to fire doors, holes in fire resisting construction and a defective fire warning and smoke ventilation system. They also found that in the event of fire, smoke and fire would affect the means of escape, preventing a full and safe evacuation. It appears that Warwick Estates just does not understand, and does not consider it important to have functional fire safety systems.
It was no surprise to learn that the current fire safety arrangements, managed by Warwick Estates, were deemed after inspection, to be inadequate and in parts defective, resulting in residents being ordered to leave our homes.
Fire extinguishers were missing, smoke alarms appeared to be broken, the fire alarm system displayed numerous warnings and faults, a smoke vent in the roof was wide open, carpet was missing from stairways, and doors which should have been securely protecting utilities, including electricity, were swinging open.
If you consider fire safety to be essential in your block of apartments then do not appoint Warwick Estates as a managing agent.”
“This is a company with low standards and an aggressive nature to extract an increasing amount of service charge money from residents. Service charges have doubled in 3 years and standards have dropped considerably. The cost increases are totally unreasonable and unjustified but failure to pay the increasing charges on time results in Warwick Estates taking prompt legal action. Avoid Warwick Estates at all costs. I cant stress this enough.”
“if you value your property DO NOT USE WARWICK ESTATES, they have run our apartments for 4 years,
the lift doesnt work
the secure doors dont work
the cctv dont work
the secure carpark gates dont work
we have had homeless living in the bin store
the list is endless. we finally got the accounts ending 2017. £7000 surplus which we have yet to get back, i dnt no how they are allowed to trade fraudster.
if you have put a review on here, please do the same on trust pilot, there getting there staff to put good reviews on there. the photo is our bin store.”
“Due to an outstanding charge, Warwick have blocked the possibility of communicating with them. Instead appointed a debt company. The extra charges are very excessive considering the Covid Pandemic. Not sure how to communicate so have to use this option as the debt company are very vague. What are the rules for collecting money during the current year? Who are the regulatory bodies and instructions to leaseholders. Due to the previous history might have to take the Court option. Have tried to liaise hoping to come to an understanding/agreement but a nil response. Covid is not taken into consideration.”
“Once again the security to our property isn't taken seriously. A basic task of checking doors or gates can't even be carried out by those on duty. Absolutely useless!
The first time the doors weren't even close enough for the latch to connect. This had to be reported by residents and should have been resolved by the staff on site. What exactly is the point of having a concierge if they can't even look after the place or even carry out basic tasks or take ownership of faults!
Now that the problem with the doors has been fixed you would think the staff should be able to lock the door and secure the premises. Unfortunately, there's no confidence because I found the door once again unlocked and the property unsecured and accessible to the public. We've had bikes stolen because of shoddy security.
There shouldn't be any excuses not to lock the doors properly. Sadly and disappointingly our money is wasted on incompetent staff who can't even do the basics where cleaning isn't carried out properly because the concierge don't even check.
Ultimately, this is the result of a useless managing agent who can't delegate or assign duties or tasks to the concierge to carry out or check what's been happening.”
“We have received an invoice for just under £600 for something called the 'london road external schedule'. Never heard of it, never had this before, no explanation of what it is, what it entails, just give us your money before 14 december '20. This is purfleet in essex, anyone else had this or know what it is.”
“We have received a email stating a demand of £232.33. There is no breakdown just that Warwick Estates have over spent!!! So they are demanding we pay this amount. They have already had £920. 87 the 8th of September.How can this be legal?. I am appauld and worried sick... Its like me having a wage from my employer blowing it all and then demanding more because I have spent it all”
“Extremely poor property management despite what their homepage states. They have mishandled our accounts for 4 years and are now demanding thousands of pounds in back pay with no clear explanation. We also lost heating and hot water for a week in March 2019 and are expected to pay for boilers which broke down after less than 4 years of use. This is also to do with Martin Skinner, former CEO of Inspired Assets & ex-convict, cutting corners when redeveloping the property. Warwick are a nightmare to deal with.”
