“Very easy to follow website for homeware purchase. I have bought a bed within 20 mins including glancing through to payment done. The price they offered is even more economical than ikea, and they offer free delivery for puchase over £30!!!”
“Excellent choice of products, with all the relevant information on their website.
Very Impressed, thank you Wayfair, I purchased a 4 drawer chest of drawers which should be with me tomorrow.”
“Wayfair have a good website, and easily accessible telephone back-up in case of problems. Their products are good, and free delivery over £40 is a bonus. Unfortunately they achieve this by employing a possibly cheap, but definitely very poor delivery company - XDP.”
“Ordered a kitchen trolley that unfortunately one piece was missing, they didn't hesitate to replace it the very next day, were so helpful and understand and even said I could recycle or donate that one, will be giving it to a young lady for needed extra bathroom storage after the lockdown. I'm very happy with Wayfair and their customer service team.”
“Their customer support, and follow-up, is beyond excellent. A problem with an item purchased from them (sub-standard unit delivered direct from their supplier) has been dealt with superbly. I have no hesitation in thoroughly recommending this company.”
“Ordered two dog beds but my fault they were too small and 4 arrived. Telephoned company and spoke to a charming helpful lady who arranged next day pickup and reimbursement of their cost. As promised all went as promised. Have said they will inform me when ex large beds are in stock. Most impressed with the service.”
“I have recently purchased a large, light grey long haired rug. This rug is amazing and has absolutely transformed my lounge. The whole family love it! its that fluffy that everyone who has come round to visit, has instantly taken their shoes off to feel the rug on their feet. best rug I have ever purchased and for the best price. I would definitely recommend Wayfair and will be purchasing from them again.”
“My girlfriend had ordered a rug for our home back in April 2023 (6 months ago).
On two occasions, it failed to be delivered.... Their customer services said they would speak to their warehouse team to rectify this.
On the 3rd time that it didnt arrive we chased them for the 3rd time and they said its not going to come at all... Didnt bother to tell us but happy to take our money.
Then they said they would refund her and they didnt.
Then she contacted them again and have spoken for several hours over the chat widget to customer services speaking to 5 different people. None of them take on board the information given to them, every conversation has to be restarted as they don't read any notes from the previous conversations. My gf then chose some new items once they said they would refund her the very next day so that she could buy these new items.
Of course the refund didnt happen. So she contacted them again and was told the refund may take 5 days this time. The items that my gf had chosen were on sale, and because the refund hadnt actually gone through after 5 days (of course), the items are now back up to full price and they have said there is nothing they can do. The refund has now gone through but its too late as they are now about £60 more expensive.
Essentially, they are happy to take your money, make it unbelievably difficult to get your money back, waste hours and hours speaking to staff that disappear mid conversation, can't supply items listed on their site, and frankly very poorly trained staff in customer services.
The items we are buying are tied up in vouchers so we are forced to spend it through them as they can't be refunded.
We are now stuck with these conmen. How is this business still functioning??”
“Bought 2 lampshades and cushion covers all in the same order but as the lampshades were not like the photographs & the covers were smaller than advertised and poor quality I decided to return one lampshade and the covers. I was told that 2 x £4.99 would be taken from my refund as the purchases came from different suppliers !! I thought I bought them from Wayfair. The cost to return the skimpy velvet covers would be £2.70 via Royal Mail and as no packaging costs are involved I consider £4.99 return charge for each item is exorbitant. Apart from the inaccurate product description and quality, the return policy is unacceptable to me so I will never shop Wayfair again although I found then very good previously.”
