Wayfair Reviews

1.5 Rating 2,188 Reviews
11 %
of reviewers recommend Wayfair
1.5
Based on 2,188 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 60%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Wayfair Reviews

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2024
Nicole K.
Wayfair 1 star review on 10th October 2023
Anonymous
Wayfair 1 star review on 23rd September 2023
MikeB
Wayfair 1 star review on 21st August 2023
Kate
Wayfair 1 star review on 21st August 2023
Kate
Wayfair 1 star review on 21st August 2023
Kate
Wayfair 1 star review on 21st August 2023
Kate
246
Anonymous
Anonymous  // 01/01/2019
Ordered two bedside tables, some cushions and a bed. Bedside tables were delivered on Monday (two days after ordering so super happy with the speed of this), when opening the box one of the screws hadn't been formed properly so I was unable to use this to put together one of the tables, will have to find another screw to replace this. The quality looks really good so far and other than the slight issue with the screw it was really easy to put together. Still waiting to hear about the cushions and bed (I wasn't expecting these to be delivered until later on this week anyway) however I must say they didn't say that these would all be delivered separately - meaning that someone has to be in on three occasions during the week, for most people this is a lot of hassle with work etc. I also didn't get a text on the day as promised so had no idea that they were being delivered until the driver was actually at the door! Will update as soon as the others are delivered...
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Posted 5 years ago
No problems made order and item's came quickly and item's were what i ordered.
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Posted 5 years ago
Cheaper prices for the same items purchased in person from Kohls
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Posted 5 years ago
Service is quick and good
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Posted 5 years ago
I ordered a coffee table and a solar fountain pump recently. I was notified by email for Both deliveries with a time and date approx. The coffee table a little on the lower side I should have checked the measurements. But in all quite pleased.
Wayfair 4 star review on 17th May 2018
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Posted 5 years ago
Ordered a mattress and bed for my son. Delay on bed but have been kept updated regarding order and spoken to customer services which were truly exceptional. Mattress is top quality and my little one is sleeping through on it just waitung for his big boy bed.
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Posted 6 years ago
Two part order arrived separately but kept informed about expected delivery. Once arrived was damaged. Wayfair promptly ordered a replacement; no questions asked and did not require return of the damaged item meaning less hassle all round. Staff very helpful and friendly throughout
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Posted 6 years ago
I ordered a dining room buffet from Wayfair. First, the customer service department was extraordinary. I was contacted by a supervisor from the furniture department, who singularly made me feel comfortable with my purchase. Fast forward to the delivery. The company who delivered the buffet called ahead of time and were right on schedule. They were excellent and wore protective coverings on their shoes. It turned out that the buffet did not meet my needs and of course I was disappointed. I contacted Wayfair customer service and was immediately put at ease. I was able to schedule a pick up from another trucking company, who also arrived on schedule. The weather precluded the removal of the buffet and within three days, a new date was set. As for the refund, I already received an email indicating that it was being processed. This is the kind of service that is rare, especially with furniture that is heavy and not easy to bring up two flights of stairs. A special 'thank you' goes to Marci Arnold, the customer service supervisor.
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Posted 6 years ago
This company has an amazing range of goods at various price range . Only complaint is their returns system ..11 days waiting ?
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Posted 6 years ago
Happy with delivery. However product instructions not the best.
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Posted 6 years ago
They have been helpful when issues have been raised and resolved them quickly
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Posted 6 years ago
Really fast and good delivery
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Posted 6 years ago
Goods are very competitive and of a decent quality. Never had a problem with them either.
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Posted 6 years ago
We bought a magnetic chalkboard from them. IT was a great price and just what we ordered. The only problem was it was damaged in shipping, but they had great customer service and we are very happy with them.
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Posted 6 years ago
Good range of products at reasonable prices
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Posted 6 years ago
the purchase was easy. i have been eyeballing this one bed frame for weeks... i was waiting to see if it would go on sale before i made my purchase. needed some new furniture for a fresh start for my new apartment. FINALLY!!! this thing showed up on sale and i got it. easy check out, just gave my credit card #, and the delivery was quick.... only thing that was a little unsettling was the price! the prices i noticed on wayfair go up and down like the stock market.... if you want something here, be patient is what i can tell you. you will get it for a great price if you just wait it out...
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Posted 6 years ago
Wayfair is rated 1.5 based on 2,188 reviews