“It's a bunch of crooks. They offered me 6.150 online and after seing my 10 year old car they gave it second highest rating but knocked of 20% for a few minor scratches... don't waste your time uses this shitty company”
“Valuation at appointment was given as *less than half* that of the online estimate when nothing had changed about the car or the information provided.. waste of time”
“Total waste of time, online valuation of £1760 made changes using the online tool for the slight marks on the car. Valuation went down to £1488. The guy came out and barely looked at the car and said we won’t get more than £650 for the car. Will never use again or recommend any does.”
“Massive devaluation from online from £5565 down to £4650 quotation. The guy couldn't find any damage also with full service history documents. The excuse was minor chips hardly seen due to wear and tear . The car is Mercedes C220 CDI 2012 68000K .
Wasting my time driving to their centre.”
“Took my 6 month old 4000 miles skoda citigo 5 door in with many extras. Had to sell due to getting a company car. The guy took £600 off for miniscule chips he found with a magnifying glass then charged an admin fee ON TOP. He increased the value by £100 when I complained. I was sat there with the wife and kids so he knew I wanted to sell. These guys are paid commission on the amount they slash off your car and don't let fake reviews convince you otherwise.”
“I showed up for my appointment at the Basingstoke branch on time. When I I arrived at the door the only guy working was dealing with someone else that what looked like was buying a car. I was standing at the door and wasn't acknowledged by the guy working there, he then shut the door in my face without saying a word to me. I opened the door and asked if I was at the right place which he responded yeah (in a rude tone) so I left.
Absolutely shocking customer service from this guy and from what I've read, I'm not the first one to experience it.”
“Where are they getting there prices from Please tell me where you can buy a 16 plate Citreon C4 Picasso 1.6 hdi bluedrive with 43'000 on the clock for £1695 and that's before they have seen it PLEASE PLEASE TELL ME WHERE I WILL BUY 3 AT THAT PRICE.”
“Quoted £5,750 online and even entered any chips and scuffs I could see, so the price would be close to what they would offer when I got down there. The lady went around my car and noted the same chips I had already informed them of online, but also ran her fingers down the car to find the smallest chips possible that aren’t even visible to the eye! I doubt WBAC would even bother sorting them out in the body shop they were that small. Anyway, the car is in perfect condition otherwise yet somehow the quote went down to just over £3,600. Do they think I’m that desperate! I did the online quote again when I got home and entered the same information with the ‘additional’ chips she found and was quoted £5450! Unbelievable! Do yourself a favour and take your car to a dealer or sell it privately.”
“Quoted £5,750 online and even entered any chips and scuffs I could see, so the price would be close to what they would offer when I got down there. The lady went around my car and noted the same chips I had already informed them of online, but also ran her fingers down the car to find the smallest chips possible that aren’t even visible to the eye! I doubt WBAC would even bother sorting them out in the body shop they were that small. Anyway, the car is in perfect condition otherwise yet somehow the quote went down to just over £3,600. Do they think I’m that desperate! I did the online quote again when I got home and entered the same information with the ‘additional’ chips she found and was quoted £5450! Unbelievable! Do yourself a favour and take your car to a dealer or sell it privately.”
“Your Guaranteed value is just a ploy to get you in.
I arranged to take my car into your Bath branch yesterday, after being offered £9310.0. What a mistake. I had the car Mot’d and valeted the day before and it was pretty much immaculate, with no dents or scratches. You agent then proceeded to reduce the quote by over £400, due to three tiny stone chip touch ups.
Appalled is all I can say. When people are having a tough time, you give them another kick”
“Avoid this company like the plague.
Typed in two registrations and the initial valuation is 30% less than it should be for both vehicles.I work at cars and know their value. Seems like they want to get rich real quick at the expense of others. What a joke of a company. Well done Phillip schofield”
“They quoted me £16,250 online but on seeing the car wanted to take off over £1,200 to deal with minor scuffs that they admitted would only cost about £100 to repair. Avoid at all costs.”
“Quoted £1700 3 times online booked appointment then an email came through saying £600 they never even saw the vehicle but reduced it by £1100 Don't waste your time sold the vehicle the next week for £2000”
“Why anyone would use this company I dont know. The price quoted online bears no resemblance to the price they tell you at the appointment, reducing the amount offered for minor scratches and blemishes on what in my case was an 11 year old car. You can get a better price from your local car dealer.”
“Incompetent employees that make this service unusable. The evaluation from the website for my car was £7,700, but the idiot working in Harrow calculated £150. When I tried to explain to him that he got the details wrong he was rude and yelled at me saying that that's it and I should take it or leave it. It's a joke of a company”
“I sold a car to them in 2014. Online I was quoted £550. When I got there, they told me that it had been previously written off (before I owned it and not to my knowledge) and therefore could only give me scrap money for it (£50). I was informed they would arrange for the car to be scrapped. I was checking the MOT of my current car and out of curiosity, put in my old car Reg - It was still being MOTd up until 2019!!! We Buy Any Car lied to me, saying they were scrapping it, and sold it on themselves.”
“If i could give 0 stars i would. Definitely keep away from WBAC!!!! I have 100% learnt my lesson. The man manipulated me first by lying to me and quoting me a different price to what he finally wrote on the contract. I was reading the contract before signing it but he distracted me and I LOST £1000!! Honestly I feel gutted and enraged. After I'd spotted the mistake whilst still in the office, he laughed and refused to admit that he had quoted me the incorrect figure. If I'd have known this would happen I'd never have wasted my time here!! The evaluations are definitely close to reality, they care only about their own profit and not about the customer!!! AVOID”
