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webuyanycar Reviews

4.4 Rating 7,808 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

4.4

Based on 7,808 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

webuyanycar 5 star review on 1st September 2022

webuyanycar 5 star review on 21st August 2022

webuyanycar 5 star review on 10th August 2022

webuyanycar 5 star review on 11th July 2022

Laurence Caruana

webuyanycar 5 star review on 5th July 2022

webuyanycar 5 star review on 30th June 2022

11

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Offered £800 less.. the guy said they never offer full price”

“I have on many occasions tried to undescribed from Emails from we buy any car and they just ignore me and keep sending me emails”

“Customer service is Non existent, There is no way of contacting them over the phone and emails just get ignored, This company really do operate on hidden Agendas, They give you an inflated online valuation, Then when you turn up they offer you less for your vehicle, They fail to do their due diligence/checks properly. You are not given the full details just A fairy tale version Which they leave out crucial information. Then they decline to go through with the sale With an excuse Saying there is an issue with the valuation and will offer you alot The day after you have signed your car away and leave you with No Money No Car And Nobody to talk to, Then they take your car away And when you ask for it back they make you wait weeks to return it, They drive it back from where ever it was taken and the V5 is no longer in your Name And your car has been devalued due to extra miles on the clock and now 2 MORE OWNERS ON V5. Your car is brought back stinking dirty, Damaged with no Fuel In It Weeks later and No Apology or offer to cover your loses AND YOU WILL HAVE LOST MONEY. THEY DO NOT CARE ABOUT CUSTOMERS JUST HOW MUCH PROFIT THEY CAN MAKE OFF YOU. If you use this company to sell to, GOOD LUCK It will leave you feeling that you have been taken advantage of. Please look online for all the dodgy reviews and broken codes of practice. Just be aware nobody cares in the industry Either, CAB, Trading standards, motoring Ombudsman YOU WILL NOT GET ANYWHERE AND THEY KNOW IT AND EXPLOIT THIS FACT.”

“What con artists, gave an online value of £3000 knowing the condition of the car had no service history for years and a short mot. The price they offered when we took in the car was £2036 the main reason being short mot. What a waste of time, energy and fuel.”

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“The Newcastle branches manager is a bully towards her staff (Cheryl). Multiple staff are unhappy but scared to say anything. My partner raised his complaint to her manager and she then got him fired by her "reviews" as his line manager - Making sure he failed his probation. She made him feel guilty for having D&V - forcing him to come in when unwell - risking spreading it to other vulnerable people. He was so nervous to contact her again for emergency leave that I had to go through a miscarriage in hospital on my own whilst he was at work because he feared to loose his job. Multiple episodes of abuse of power. We have now gone to ACAS due to this and multiple other instances. This woman is somehow protected by her higher management even though she is abusing her power and not fit for a managerial role.”

“Not even worth the one star”

“Terrible experience still receiving parking fines for a car sold in October. Dvla not updated”

“Went to the Alperton (near Sainsbury’s) branch. Online quote was £10625 and when I took the car there, I was offered £6959. 30% less than the online quote. Total time wasters.”

“Absolute waste of time, gave me an online valuation and then when I arrived with all of the required paperwork, they did an inspection of my car and offered £3000 less because of some scratches on a couple of wheel trims! This company is trying to rip people off. I drove away with my car!”

“We attended the We Buy any Car Maidstone site for a face to face valuation following an online estimated valuation. Predictably after a cursory look at the car (less than a couple of minutes) the quote given was £1500 less than the online valuation. However, I was expecting this and this was not my main issue with the experience. The problem was with the company employee who introduced himself as the area manager. From the beginning his attitude was rude, arrogant and condescending. I was spoken to as if I was stupid, and even though he failed to explain clearly exactly what price he was quoting, when I dared to ask a question, waa told 'I just told you that' He showed not the slightest interest in buying the car, and said 'you'll always get more at a main dealer.' I felt he wanted details that were none of his business, such as pushing for information about the price of the car we wanted to buy. The whole experience left me feeling angry and frustrated, not to do with the price but the terrible attitude of your employee. Due to this experience I would never go to webuyanycar again.”

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“My experience with this company leaves a lot to be desired. On the 31st Jan 2024 I attended a 09-20 appointment at the Green Oaks Shopping outlet Widnes . The salesman told me not to worry about the parking fee as the company would sort that out, so I didn't pay the fee ,stupid I know a man in his 70s should of known better . On leaving the unsuccessful valuation the salesman reiterated not to worry about the fee. Needless to say I got fined £100 with a £60 early settlement fine avoiding the £100. I've tried to contact this company at 4 or 5 occasions, to no avail ,the messages all being replied to automatically, So not a company I would ever deal with again. You live and learn it cost me £50.”

Hi Peter, We are sorry to hear about the experience you had. If you would like to discuss further, please feel free to message us via Facebook, Twitter or Instagram and we can investigate. Many thanks, The WBAC Team

“This company initially gives you a reasonable valuation online in order to tempt you to sell to them. However, when you take it to one of their outlets they pick the vehicle to bits and find anything to offer you significantly less. What a wasted afternoon.. In the end I sold my car through 'Motorway.co.uk' who gave me significantly more for it and collected it from my house. They didn't even charge me for a same day payment transfer as webuyanycar were proposing.. Webuyanycar offered me £7900 but I sold it through Motorway.co.uk for £11,750!! I would advise anyone wishing to sell your vehicle to check out Motorway.co.uk if you feel you are not getting the true value.”

“Offered £1700 less than Carwow. Rip off”

“Careful people, We Buy *ANY* Car, not only do they rip you off, they take the car off you without checking the paperwork, due diligence doesn’t even feature, my evil ex wife, out of hate for me, sold MY car to those cowboys and they gave her a fraction of its worth, she gave an old V5 with her name on it and walked away (she paid extra to receive the payment faster too!!), let me be clear, I was the registered keeper and owner of my vehicle at the time she sold it! This is FRAUD! Did they care, absolutely not!!! when I found out this had happened behind my back, I made contact with the Plympton team who were less than helpful. I will be taking this further, this unethical business should not be allowed to trade.”

Hi, we are sorry to hear about your experience, should you like to discuss this issue further please message us via Facebook or Twitter.

“Excellent, helpful service”

“I sold my van in November there was some kind of mixup with my bank details which I still don’t understand,I still haven’t been paid for my van and nobody is talking to me after sending emails, I would not recommend them.”

Hi, We're sorry to hear about the issues you've been having. Please drop us a DM on Instagram, Twitter or Facebook and we will get this resolved. Thanks, The WBAC team

“Absolute frauds!!! Avoid!!!”

Thank you for taking the time to leave us a review, Svetlin, we really appreciate it and we apologise for any disappointment caused. Please get in touch with us via Facebook: http://bit.ly/WBACFB or Twitter: http://bit.ly/WBACTwitter.

“Quick and easy”

Thank you for the great review, Youcef! We’re glad you had a positive experience with webuyanycar. We can see that you left us 4* but haven’t given any negative feedback. If you could please let us know how we can improve next time, we would really appreciate it. Otherwise, if you could increase our rating to 5*, that would be appreciated too 😊 Thanks, The WBAC Team.

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webuyanycar is rated 4.4 based on 7,808 reviews