CeX Reviews

1.8 Rating 648 Reviews
19 %
of reviewers recommend CeX
1.8
Based on 648 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
Greater than 61%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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CeX 1 star review on 15th March 2024
HamptonRoad
CeX 1 star review on 15th March 2024
HamptonRoad
CeX 1 star review on 8th January 2024
Paul
CeX 1 star review on 11th August 2023
Perry
CeX 1 star review on 11th August 2023
Perry
CeX 1 star review on 8th June 2022
BL
CeX 1 star review on 5th April 2022
Natalie Davis
17
Anonymous
Anonymous  // 01/01/2019
I ordered a camera ans I am more than happy with!
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Posted 3 years ago
I came in with a broken xbox pad that is I got from cex, into the Nottingham Branch next to burger king, I was greeted very friendly to a girl behind the counter who listened to my complaint, she got me a working xbox pad, her customer service was amazing! Her personality stood really stood out and I just like to thankyou Leona Derby for making my visit very pleasant :) I don't usually write reviews but this girl is 100% asset to the company!
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Posted 3 years ago
Staff are very friendly and polite we would recommend to others
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Posted 3 years ago
I did their “drop” and sell on line. Worked perfectly. They confirmed price by email within an hour of dropping and money was in my bank account the next working day. On top of all this, they paid my a lot more than the other online companies who buy iPhones. So would definitely recommend CeX.
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Posted 3 years ago
VISITED OUR LOCAL CEX, BRIDLINGTON STORE, TODAY, AND SERVED BY CHERI-JO, POLITE, AND FRIENDLY, AS PURCHASED, PS4 GAME FIFA 21, EXCELLENT CUSTOMER SERVICE, AND NO QUIBBLES DELIVERY RETURNS, AND REFUNDS, OVERALL GAME PLAY, FOR FIFA 21, AMAZING GRAPHICS, COMPARED TO FIFA 20.
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Posted 3 years ago
I bought a Samsung mobile device from the Tonbridge branch and had problems with it after a few days. I took it back and - although they couldn't replicate the issue after testing - they exchanged it for a replacement there an then under the 2 year warranty. Very good service from friendly and helpful staff.
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Posted 3 years ago
Big thanks to Israel from East ham branch for such an excellent service.
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Posted 3 years ago
Wanted to say thanks to Israel from East ham branch for such an excellent service.
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Posted 3 years ago
I bought a phone online which was faulty when I received it, but when I took it into my local store they immediately replaced it without quibbling with a working one and refunded what I'd paid in carriage. I was served by a friendly, helpful assistant named Will. I'd certainly deal with CeX again.
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Posted 3 years ago
I bought a phone online from CeX which was faulty when I received it. But on taking it intoto local store, they replaced it with no argument and apologised for myour inconvenience. Excellent service
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Posted 3 years ago
Melissa from Harrow branch of CeX was exceptionally polite and patient. She smiled and was very friendly all through. She made customer service a great experience and made us fall in love with CeX. We will definitely visit Cex again and again for purchases and other transactions because of Melissa's excellent customer service. Thumbs up to Melissa at the Harrow branch of CeX. Hon. A
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Posted 3 years ago
The Cox I always go to is amazing everything I bought is working
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Posted 3 years ago
Clean and tidy shop Staff kind and very helpful Wide range of games, game consoles, mobile phones, tablets and more electronic gadgets All items in good working condition and warranted Good shop location and access Purchased game console 2 years ago and many games- never let me down. Definitely recommend
CeX 5 star review on 20th July 2020
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Posted 3 years ago
I wanted to sell my ps4 pro. got a price quoted by cex online, printed my label off etc, packed it well. Posted it friday got there monday. Got paid by bank transfer on Friday and thats in covid. Don't know what all the complaints are about. Amazing service. Stuck to their word, maybe people are not using good packaging etc. Ignore the complaints, people will always complain. Cex are the Best! And no im not an employee.
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Posted 3 years ago
great to deal with usually even when they got an order wrong they were good to deal with refunded me very quickly so i could order the right part which this time they got right great company
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Posted 3 years ago
I wish I had read some reviews before I brought from these. I took lots of items into Cex for my 11yr old son as he want to save for gaming pc which we were going to buy privately. We had £214 for goods. Staff asked son what he was going to spend money on he said gaming pc. How do i wish we never had that conversation! So long story short we went by the staffs advice and ordered one. Son so happy when it arrived untill we opened box! Which was a bog standard office pc! I was not happy. Took straight back to Cex all I wanted was a refund but as we paid in voucher as was talked into buying from them we couldn't have one even though I was told this was a gaming pc so I had no chose but to add another £220 towards another where I was told was a gaming pc this time but was coming from another shop and being delivered! When arrived son was happy excited even though it wasn't in best of condition even though grade B! 8wks down line the line pc won't update won't reset and has black screen when try any! Been in contact with Microsoft done everything they told us but still don't work. So I'm not happy to say the least and son well he is heart broken and has not gaming pc that works in this period of current lockdown. Sent email to CEX yesterday stating I want a full refund and pick up of this unsable pc. Will keep you updated on answer. Very very disappointed customer.
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Posted 3 years ago
Very helpful staff no problems .5*****
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Posted 4 years ago
Cex made me happy because all of the member of staff are very friendly and helpful.
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Posted 4 years ago
CEX in Feltham lovely guy called Leo. Was so helpful I had My phone stolen on the weekend so I went into buy a new one he help me set it up and recommended what sims to buy then inserted sim and set it all up. Absolute star! Was a lovely genuine guy made my bad situation a lot better.
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Posted 4 years ago
Happy with the guys who work in Chippenham, Wiltshire. never had any problems with staff or goods. Seems fair. Traded a lot of stuff in. The prices are very minimal, but at least they took it off my hands.
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Posted 4 years ago
CeX is rated 1.8 based on 648 reviews