CeX Reviews

1.8 Rating 647 Reviews
19 %
of reviewers recommend CeX
1.8
Based on 647 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
Greater than 61%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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CeX 1 star review on 15th March 2024
HamptonRoad
CeX 1 star review on 15th March 2024
HamptonRoad
CeX 1 star review on 8th January 2024
Paul
CeX 1 star review on 11th August 2023
Perry
CeX 1 star review on 11th August 2023
Perry
CeX 1 star review on 8th June 2022
BL
CeX 1 star review on 5th April 2022
Natalie Davis
17
Anonymous
Anonymous  // 01/01/2019
Very impolite behaviour at Hyderabad forum Mall branch
Helpful Report
Posted 1 year ago
Here's what they don't tell you Here's what they don't tell you Do not buy high end phones from this company no matter what. If you buy a high end phone from CEX you are then automatically stuck with them. For instance, let's say you buy the latest iPhone from them, some time down the line the phone you bought get's black listed (reported lost/stolen) and becomes unusable. They will NOT give you your money back. They will give you a voucher, sometimes not even that. Instead they'll tell you that they'll replace it for you. This will take at least a week if they don't have in the store that you visit, this could be even more. So they finally replace it for you, however, that phone gets blocked again. Another week of emailing back and forth to get that replaced. Guess what else? This new phone that is being replaced will only have the remaining warranty left on it. In other words, you purchased your original phone from them 1 year and 6 months ago. The phone that they've replaced for you will only have 6 months of warranty left. So now after 6 months if it get's blocked they will hang you out to dry by saying it's out of warranty. Don't let them fool you with the classic "we test them before we buy them and do a check to make sure that it's not been blacklisted" The truth is that they might do those checks but there's absolutely nothing they can do to check that your phone will not be blacklisted in the future. I repeat nothing.
Helpful Report
Posted 1 year ago
Sent me games which never worked. They obviously hadn't even been tested before being sent out and when i emailed to get a refund or replacement they reply with an automatically generated email. If you order anything from them online be prepared for it not to work. I wont order another thing from them because yhey send out untested products and their customer service is absolutely terrible.
Helpful Report
Posted 1 year ago
Now tried contacting CEX on numerous occasions and it seems not an ounce of give a £#!@ was given. Parcel not turned up after 2 weeks and after sending emails and filling out online forms still no joy, I think I'm dealing with bots rather than real people. All I want is my money back for an item I haven't received, not much to ask. Date of experience: 29 January 2023
Helpful Report
Posted 1 year ago
CEX aim Widnes, Cheshire Customer service reassured for taking used items with out giving any proof of receive as well giving misleading information to the customers with no comply on the time was agreed, that customer have chasing all and finally taking back those items back to the fact on unreliable service.
Helpful Report
Posted 1 year ago
Send my Nintendo switch to replace plug for charge comeing back with a big scratch in the screen
Helpful Report
Posted 1 year ago
CEX (the shops) are pretty good from my experience, I've only ever had 1 issue from the shops where an externa Hard Drive was mislabelled as an SSD. The biggest issue is with the repairs side, where you can take something in for a repair, wait 7+ days, only for it to be returned because they don't repair that item but were never told that they don't repair the item, absolute joke!
Helpful Report
Posted 1 year ago
Took my phone to cex s7 edge they broke it testing it and returned it to me saying its faulty but they checked thick phone before booking a test hopeless people
Helpful Report
Posted 1 year ago
My son (age 11) bought some air pods with Christmas money in a store met me 10 minutes later, I told him to take them back as he was too young, the store refused to refund as he needed ID. So I went back in and was told I could have a credit note, I had an argument with the manager as it had only been 15 minutes they hadn’t been out of the box, he went on about how he was working on commission and didn’t have to give me a refund as it’s binding. So you can sell to someone underage but you can’t refund. After a heated debate I finally got a refund and will never set foot in Cex ever again.
Helpful Report
Posted 1 year ago
Absolutely awful experience, I saw a Apple iPod classic I wanted so decided I would exchange a perfectly good iPod touch that was running out of space, I was offered a either £40 or a voucher for £60 since I had already picked something to buy I chose the voucher. The iPod classic arrived and despite 3 tries at transferring songs these all failed, I therefore took it into my local store they tested it was found to be faulty I asked for an equivalent replacement and they couldn’t supply one. I do not wish to buy anything else so asked if the voucher could be replaced and a cash alternative given, this was refused. This company obviously operates on the assumption that they can treat customers with utter contempt my advice to anyone thinking of dealing with them is that you will get more satisfaction giving your items away. A disgusted customer.
Helpful Report
Posted 1 year ago
My wife was ripped off by the shop in that she was sold an old controller for a out of date system for ridiculous monies shame on you CEX
Helpful Report
Posted 1 year ago
bunch of theifs stay way. i had a brand new item worth £90. they offered £20 yet they buy an older model for 35. absolute criminal
Helpful Report
Posted 1 year ago
Bought a PS4 game as a gift but told the cashier that i wasnt sure it was the right version. Was told it wasn't a problem as i could return it. 20 mins later I took it back once i got a phone signal and had checked it wasnt the right one. CEX didnt have the one i wanted and now I cant buy the pS4 game anywhere else as my £45 is tied up in a CEX voucher - refused to return the credit to my card 😫
Helpful Report
Posted 1 year ago
Ordered x2 fire HD 10 tablets. one turned up and was very impressed. The other still hasn't turned up. Cant get hold of anyone quickly to solve issue. Only by email. It's been 15 days now and all I'm told is that the store has sent it and to wait another 72 hours! I want my money back or a replacement and they ignore it everytime.
Helpful Report
Posted 1 year ago
Wouldn’t give me a refund only store credit
Helpful Report
Posted 1 year ago
Ordered tablet online, arrived with Case and S Pen missing. These come packed with that as standard on this model (Active Tab 3) Was initially told would get and send on, so continued to set up tablet. Took nearly a day. Then was told that as a Grade B might have bits missing and would only refund. Unimpressed. I said I can source the items if they gave me a discount, but that was not an option apparently. Order 2071660
Helpful Report
Posted 1 year ago
CEX Douglas sold a phone which was missing parts, water damage indicator was on and the battery was faulty. The phone was categorised as being in ‘good condition’. Customer service dreadful and shop taking no responsibility for selling a phone with all of the above. Claiming all of the above happened after the phone was bought, not willing to engage. Dreadful experience- one I will never repeat.
Helpful Report
Posted 1 year ago
Took a 16gb gen 3 iPad to sell in The Galleries, Washington. They went over it with a fine tooth comb and offered me £9. Went for lunch while it was checked to find they’d put it on website for £32. When I went back they offered me £8 as they said the lead had a crack in it. They returned the lead but kept the plug. Not even sure if this was my lead. Wish I’d seen the other reviews before my visit. Won’t be going back there.
Helpful Report
Posted 1 year ago
Well sadly I visited the Leicester Central branch. They looked at the PSP I took in and this was what happened: 1st visit -in good condition - looking at £63 but needed a Sony lead Bought a lead for £10 2nd visit - took it in with Sony lead and advised it needs a new battery Bought a battery for £10 3rd visit - took it in and told we need to check it which will take 45 mins 4th visit - offered £32!! So frustrating - so incapable of checking it on the first visit and advising what the plan would be - hence I was selling it for our son for a bit of money in his pocket and sadly if I had been explained all the details in the first place we would not have bothered, but we thought it was still worth it to buy the excess parts to get a little bit more back, plus after taking all the travel out of the equation it practically cost us!!! Terrible service - left there and cut the card up - last time I ever bother with CEX sadly the customer service and how they deal with selling is terrible.
Helpful Report
Posted 1 year ago
I went to Bexleyheath CEX today, I was given the worst customer service I have ever had. The manager had no customer service skills at all. It made me feel uncomfortable and upset. The manager was rude and abrasive and made it clear that he had no time or inclination to deal with me. Very disappointed indeed.
Helpful Report
Posted 1 year ago
CeX is rated 1.8 based on 647 reviews