CeX Reviews

1.8 Rating 647 Reviews
19 %
of reviewers recommend CeX
1.8
Based on 647 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
Greater than 61%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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CeX 1 star review on 15th March 2024
HamptonRoad
CeX 1 star review on 15th March 2024
HamptonRoad
CeX 1 star review on 8th January 2024
Paul
CeX 1 star review on 11th August 2023
Perry
CeX 1 star review on 11th August 2023
Perry
CeX 1 star review on 8th June 2022
BL
CeX 1 star review on 5th April 2022
Natalie Davis
17
Anonymous
Anonymous  // 01/01/2019
We bought a monitor in December with in 5 months it developed lines on the screen so we took it back to cex as it was under warranty they refused to sort the issue out and tryed to say we had dropped the monitor even though it hadn't been dropped it's a case of they just can't be bothered to sort the issue out and will do anything to avoid taking responsibility it's common knowledge that the castleford store always do this with faulty goods
Helpful Report
Posted 10 months ago
I have used these a lot over the years, mostly for computer, games and dvd purchases and also used them to sell to. The trade in values can be good and quite poor, same with other shops that offer trade, but obviously if they low ball you too much then you go elsewhere. If youre desperate for a big of cash then they can be good to use although the one gripe i have is unlike some other 2nd hand shops, they dont keep a lot of money in their tills, so offer bank transfer. not really good if you need the money there and then. Not every store as nice employees, but some do and some stores will honour a refund. I havent had too many problems with them. I have only used their online ordering a handful of times and have honoured refunds if needed, but also some items have been just fine without complaints. Ordered a 2014 imac which was a grade and while it turned up fairly quickly and in good condition, apple keyboard and magic mouse that was meant to be with it didnt get put in the box. Thankfully after getting in touch with customer service they sent out the keyboard and mouse which work fine and arrived pretty quick too. Cost me £190 which is the most ive spend on a single item, so was glad it wasnt a waste. Overall they are Hit & Miss, but not bad.
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Posted 10 months ago
When I attempted to trade in my brand-new ipad for an item that was literally destroyed, I was told that my ipad was damaged and they tried to buy it off me for a very low price. However, when I went to a different store, I was told there was nothing wrong with it and it was sold for a reasonable price. As if the swindle wasn't enough, the staff members were incredibly disrespectful. They lacked professionalism and are con artists. If you value your money and time, you should avoid their store.
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Posted 10 months ago
l got a laptop from cex Hp pavilion G6 It failed(hardrive failure) after 2months. l had a 24month warranty l told the workers of Cex in Trowbridge, Wiltshire, shires They said they were going to fix it l was so happy because l wanted to use it for my studies.After 5days they told me that the serial number on the receipt and the one on the laptop were not the same 😕 this was soo frustrating as they were saying l had bring another item Which wasn't theirs So they told me to contact their supplier l did and they did see it was the real Thing and they agreed to take it in again then after 1week they said that they found a crack on the laptop's 15.6 inch screen Which wasn't true because the laptop had no crack l was 100% sure it didn't They sent it back l checked it out And there was no scratch or crack l sent it back to them And they said it was just a small misunderstanding and put the blame on a worker.l gave them the laptop and ever since l haven't received it It's been 4weeks now and they're still saying they're fixing it😕😕😕 l will never buy anything from Cex Ever again They're just scammers And waste customers time l wouldn't recommend buying there
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Posted 11 months ago
Ordered a PS4 online in Dec for my son. To date I have not received the PS4 and CEX refuse to give me a refund. Despite several emails to CEX and Royal Mail who claim to have delivered the package to someone with initials PM I am dissapointed with the way both companies refuse to resolve the matter. CEX are saying its royal mail and vice versa meanwhile CEX have my £250 and I have no product. This is a simple case of fraud and theft. Until this matter is resolved and I get a refund from CEX I will keep going. CEX is a shameful, unprofessional company that refuse to accept responsibility but are happy to take your money. The next stage in this is a report to the police and trading standards.
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Posted 11 months ago
Do not use CEX, they scam you out of your money. I bought my mum an Apple Watch for her birthday to only have it turn up locked to someone else’s account, breaching GDPR law and I’m being refused a refund or replacement! Absolutely disgusting and money wasted! DO NOT RECOMMEND.
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Posted 1 year ago
Very impolite behaviour at Hyderabad forum Mall branch
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Posted 1 year ago
Here's what they don't tell you Here's what they don't tell you Do not buy high end phones from this company no matter what. If you buy a high end phone from CEX you are then automatically stuck with them. For instance, let's say you buy the latest iPhone from them, some time down the line the phone you bought get's black listed (reported lost/stolen) and becomes unusable. They will NOT give you your money back. They will give you a voucher, sometimes not even that. Instead they'll tell you that they'll replace it for you. This will take at least a week if they don't have in the store that you visit, this could be even more. So they finally replace it for you, however, that phone gets blocked again. Another week of emailing back and forth to get that replaced. Guess what else? This new phone that is being replaced will only have the remaining warranty left on it. In other words, you purchased your original phone from them 1 year and 6 months ago. The phone that they've replaced for you will only have 6 months of warranty left. So now after 6 months if it get's blocked they will hang you out to dry by saying it's out of warranty. Don't let them fool you with the classic "we test them before we buy them and do a check to make sure that it's not been blacklisted" The truth is that they might do those checks but there's absolutely nothing they can do to check that your phone will not be blacklisted in the future. I repeat nothing.
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Posted 1 year ago
Sent me games which never worked. They obviously hadn't even been tested before being sent out and when i emailed to get a refund or replacement they reply with an automatically generated email. If you order anything from them online be prepared for it not to work. I wont order another thing from them because yhey send out untested products and their customer service is absolutely terrible.
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Posted 1 year ago
Now tried contacting CEX on numerous occasions and it seems not an ounce of give a £#!@ was given. Parcel not turned up after 2 weeks and after sending emails and filling out online forms still no joy, I think I'm dealing with bots rather than real people. All I want is my money back for an item I haven't received, not much to ask. Date of experience: 29 January 2023
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Posted 1 year ago
The best time staff make for the people in shop makeing a sale and try to help them work it at home and if not able to work at home happy to refund u best time in shop and happy to tell all friends to shop there
Helpful Report
Posted 1 year ago
CEX aim Widnes, Cheshire Customer service reassured for taking used items with out giving any proof of receive as well giving misleading information to the customers with no comply on the time was agreed, that customer have chasing all and finally taking back those items back to the fact on unreliable service.
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Posted 1 year ago
Send my Nintendo switch to replace plug for charge comeing back with a big scratch in the screen
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Posted 1 year ago
CEX (the shops) are pretty good from my experience, I've only ever had 1 issue from the shops where an externa Hard Drive was mislabelled as an SSD. The biggest issue is with the repairs side, where you can take something in for a repair, wait 7+ days, only for it to be returned because they don't repair that item but were never told that they don't repair the item, absolute joke!
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Posted 1 year ago
Took my phone to cex s7 edge they broke it testing it and returned it to me saying its faulty but they checked thick phone before booking a test hopeless people
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Posted 1 year ago
My son (age 11) bought some air pods with Christmas money in a store met me 10 minutes later, I told him to take them back as he was too young, the store refused to refund as he needed ID. So I went back in and was told I could have a credit note, I had an argument with the manager as it had only been 15 minutes they hadn’t been out of the box, he went on about how he was working on commission and didn’t have to give me a refund as it’s binding. So you can sell to someone underage but you can’t refund. After a heated debate I finally got a refund and will never set foot in Cex ever again.
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Posted 1 year ago
Absolutely awful experience, I saw a Apple iPod classic I wanted so decided I would exchange a perfectly good iPod touch that was running out of space, I was offered a either £40 or a voucher for £60 since I had already picked something to buy I chose the voucher. The iPod classic arrived and despite 3 tries at transferring songs these all failed, I therefore took it into my local store they tested it was found to be faulty I asked for an equivalent replacement and they couldn’t supply one. I do not wish to buy anything else so asked if the voucher could be replaced and a cash alternative given, this was refused. This company obviously operates on the assumption that they can treat customers with utter contempt my advice to anyone thinking of dealing with them is that you will get more satisfaction giving your items away. A disgusted customer.
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Posted 1 year ago
My wife was ripped off by the shop in that she was sold an old controller for a out of date system for ridiculous monies shame on you CEX
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Posted 1 year ago
bunch of theifs stay way. i had a brand new item worth £90. they offered £20 yet they buy an older model for 35. absolute criminal
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Posted 1 year ago
Bought a PS4 game as a gift but told the cashier that i wasnt sure it was the right version. Was told it wasn't a problem as i could return it. 20 mins later I took it back once i got a phone signal and had checked it wasnt the right one. CEX didnt have the one i wanted and now I cant buy the pS4 game anywhere else as my £45 is tied up in a CEX voucher - refused to return the credit to my card 😫
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Posted 1 year ago
CeX is rated 1.8 based on 647 reviews