CeX Reviews

"I tried to add this review to the CEX site, but they wouldn't post it! Beware of the filtered reviews on their site:\r\n\r\nCEX semt a speaker looking like it had been pulled from a skip. Not only was it filthy and damaged, it didn't even work! \r\nI connected it to the S1 Sonos app successfully, but it sounds like someone else's headphones on the train. What a huge waste of time and money for everyone. Sort your quality control out!\r\n\r\nSonos Play 5 Grade B (good condition)"

"I tried to add this review to the CEX site, but they wouldn't post it! Beware of the filtered reviews on their site:\r\n\r\nCEX semt a speaker looking like it had been pulled from a skip. Not only was it filthy and damaged, it didn't even work! \r\nI connected it to the S1 Sonos app successfully, but it sounds like someone else's headphones on the train. What a huge waste of time and money for everyone. Sort your quality control out!\r\n\r\nSonos Play 5 Grade B (good condition)"

"Still waiting for a refund!\r\nIn November I ordered an I watch for an Xmas gift online, it was delivered by royal mail who left package on my doorstep even though it was supposed to be signed for and got taken before I got home. CEX refused to refund me until they investigated thier claim with royal mail, it's now January and still nothing from them.... I couldn't afford to buy another one so had to buy a cheaper Xmas present, feel very let down by CEX who despite repeated requests refused to help in anyway whatsoever. I checked their terms and conditions which stated if the item does not arrive they will issue a refund straight away, but they then said as it's a high value item that doesn't apply. Very bad customer service. I won't use again ever"

"Absolute disappointment in the lack of openness with this company. Even go as far as saying they scam you. \r\n\r\nI took a mint condition iPhone to my local store in Leamington Spa. The phone was 18 months old and in all the original packaging etc. NO scratches or dents. A mint handset like new. But they were unable to explain what more was needed to make it an A grade and graded it as a B \r\nAfter testing I was told it was unserviceable and offered the money for an F grade. The reason - battery service indicator was on. They told me the battery would need replacing before resale as that was company policy. I begrudgingly took a voucher for at least \u00a3100 less than its actual worth. \r\nI then ordered a newer model replacement iPhone online. When it arrived the battery service warning was on. \r\nReturning to my local store this morning I was told it was Corporate policy online to sell phones with degraded batteries but as their branch was a franchise they had a policy of only selling phones that had new batteries where required. \r\nHad I have gone to a different store for whom battery\u2019s weren\u2019t an issue, I would have been offered full price for my mint phone, but I wasnt informed of that. Clearly they wanted to make a huge profit from me which is graceful. \r\n\r\nEven worse is that an active SIM card was left in the dirty and greasy finger smeared screen. \r\n\r\nThis SIM contained the former owners contacts, thirty five of them including their own name and number. The location was also obtainable.\r\nThis is a dreadful breach of data protection!!!!! \r\nI have phoned EE and destroyed the SIM at their request. \r\nSo I\u2019m with a phone that from this morning at 100% charge is now at 59% three hours later with little usage.\r\nDue to a family tragedy I cannot currently be without my phone and so I\u2019m buggered. \r\nShall never ever deal with this company again who have different standards across different branches and \u201ccorporate\u201d who are happy to sell phones with defective batteries. \r\nTotal scammers and the worst retail experience of my life."

"Absolute disappointment in the lack of openness with this company. Even go as far as saying they scam you. \r\n\r\nI took a mint condition iPhone to my local store in Leamington Spa. The phone was 18 months old and in all the original packaging etc. NO scratches or dents. A mint handset like new. But they were unable to explain what more was needed to make it an A grade and graded it as a B \r\nAfter testing I was told it was unserviceable and offered the money for an F grade. The reason - battery service indicator was on. They told me the battery would need replacing before resale as that was company policy. I begrudgingly took a voucher for at least \u00a3100 less than its actual worth. \r\nI then ordered a newer model replacement iPhone online. When it arrived the battery service warning was on. \r\nReturning to my local store this morning I was told it was Corporate policy online to sell phones with degraded batteries but as their branch was a franchise they had a policy of only selling phones that had new batteries where required. \r\nHad I have gone to a different store for whom battery\u2019s weren\u2019t an issue, I would have been offered full price for my mint phone, but I wasnt informed of that. Clearly they wanted to make a huge profit from me which is graceful. \r\n\r\nEven worse is that an active SIM card was left in the dirty and greasy finger smeared screen. \r\n\r\nThis SIM contained the former owners contacts, thirty five of them including their own name and number. The location was also obtainable.\r\nThis is a dreadful breach of data protection!!!!! \r\nI have phoned EE and destroyed the SIM at their request. \r\nSo I\u2019m with a phone that from this morning at 100% charge is now at 59% three hours later with little usage.\r\nDue to a family tragedy I cannot currently be without my phone and so I\u2019m buggered. \r\nShall never ever deal with this company again who have different standards across different branches and \u201ccorporate\u201d who are happy to sell phones with defective batteries. \r\nTotal scammers and the worst retail experience of my life."

"Scammers ordered a replacement my health coach pedometer the item they sent me didn't even resemble it\r\nand whatever it was didn't work anyway."

"Their sales practices are intentionally misleading and their warranty is a lie. I brought a Fitbit versa 3 from CEX as it was recommended by their sales assistant for swimming. \r\nWhen I attempted to return the faulty item they sold me for repair I was informed that because I'd worn it in water I had voided the warranty. \r\nThey should have told me this when it was purchased but instead they told me I could swim in it. Their customer service team are doing their best to dismiss my complaints too and I feel the only way forward is to refer my complaint to trading standards."