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CeX Reviews

1.9 Rating 602 Reviews

20 %

of reviewers recommend CeX

Company Reviews

1.9

Based on 602 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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CeX 1 star review on 8th June 2022

CeX 1 star review on 5th April 2022

CeX 1 star review on 31st July 2021

CeX 1 star review on 31st July 2021

CeX 1 star review on 31st July 2021

CeX 1 star review on 31st July 2021

CeX 1 star review on 31st July 2021

12

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pray on the desperate and sell xbox series x for 200 quid more than an original. Profiteering and should be illegal what they do. Terrible company, with equally terrible moral trading standards. Don't touch with a barge pole. Also known to fence stolen goods, which shoplifters steal and takenand sell to them. Avoid like the plague. Zero stars.”

Posted 1 year ago

“They knowingly sent out a charger that did not fit the watch. Refused any partial refund for the wrong charger. Kept the watch because I have a charger. Unimpressed.”

Posted 1 year ago

“There incompetent 5 times I've ordered dvds online and came back saying they weren't in stock but 10 days later my money wasn't refunded its a scam”

Posted 1 year ago

“Absolutely outrageous. My 7 year old daughter change her mind about 2 xbox360 games (£14) we have purchased. She has not even played them. Came to store 4 days later to get a full refund obviously. Guess what? They have 2 days policy!!!!!! 2days!!!! I felt like I am trying to return out of date smelly fish! I've been offered £5 for both games, because they CAN BUY IT from me! I've never felt so ripped-off in my life.”

Posted 1 year ago

“Purchased a Nintendo DS for my partner from CEX in KILMARNOCK, after playing she complained that there was a part missing and it wasn’t charging properly. Having only bought it the previous day took it back to the shop with receipt for my money back only to discover that it MUST be put through a “warranty test” to justify my return. After 20 mins or so the staff member assured me the device was okay as he had been “playing it” non stop since i dropped it in ( that’s some extensive warranty test!”) Anyway, with these red flags now raised in my mind i thought it was best that i declined the device and requested my money back. I was utterly outraged when they told me we can’t return you’re money as it’s only an instore voucher we can provide, i thought the bloody cheek, first sell me an item that doesn’t work properly then refuse to hand me back the cash i paid for it eventhough i returned the item within the two day window (confirmed time limit from a member of staff in the IRVINE CEX). I wouldn’t recommend this mob as they falsely advertise their warranty and aren’t willing to budge even with the phrase “the customers always right”. AVOID like the plague of zombies that pollute Kilmarnock burns mall. These jokers are rip off merchants.”

Posted 1 year ago

“Bought a used laptop from Crystal Peaks Sheffield. The 2 year warranty was attractive and I mistakenly trusted they would be decent and honest to deal with. It failed after a few months but CEX would not honour the guarantee. I accept the laptop was bought as "2nd class" because of previous owner mishandling but if CEX want to play that game ,don't pretend it has a warranty. Very disappointed with CEX and would advise against using them.”

Posted 1 year ago

“Brought a iPhone SE within a week the screen developed a fault and then went off completely. Took back into store and said about it asked for instore voucher so I could get a replacement and they came back saying I have damaged the scree it’s not covered on the 24 month warranty as it’s classed as accidental damage.. so wasted £360 and a useless phone and CEX staff it’s my fault and should be more careful. CEX warranty is a complete joke and staff are rude.”

Posted 1 year ago

“Please do not buy from cex. I went to get a Xbox one controller to find out it's cheaper to buy them brand new. When to return the item to be told i camt have my no at back only in store credit. RIP OFF”

Posted 1 year ago

“Cex pay next to nothing for games etc, sold a few to them then had 2 returned to me with no explanation, no email, nothing. Our exchange came to £2.83 instead of the £6.86. Avoid and sell privately....”

Posted 1 year ago

“Avoid avoid avoid. I bought a game off their Tallaght shop (dublin ireland). The game just wasnt the right edition iwas looking for. Only figured when i got home. Went back to the shop a day later bt would nt give me a refund coz theysaid therewasbt anythi g wrong with game even after i explai ed it wasnt what i was looking for. They gave me an in store voucher i stead bt that meant i cant use that money to buy game in another shop. My money is nw locked in their shop so nw i have no choice but come back to cex. Any other shop would have given a refund to card used when making the purchase. I do nt recommend buying from Cex.”

Posted 1 year ago

“Do not buy from cex..pay a few pound more for new X box controller under warranty...4 times same fault..they refused to repair again..even though previous repairs free of charge..incompetent engineers..cheap parts badly fitted”

Posted 1 year ago

“Absolute clowns tried offer me £15 for a WORKING PS4 console - because the serial number off the CONTROLLER had peeled off... I laughed and walked out the shop. Plus no matter what price offered they will deduct 5 pounds for no reason whatsoever. I WILL NEVER USE CEX AGAIN.”

Posted 1 year ago

“Sold a lancehead quarts mouse today for £10 it is worth alot more than that id say atleast £70 I also had a keyboard with me a v2 chromatic Black widow quarts offered 60 for all I said absolutely not”

Posted 1 year ago

“Frankly I am fed-up with getting damaged DVD's from CEX. Angry with myself just bought another box set, needless to say it's badly damaged. Clearly there quality control is simply just poor. As for their customer service I concur with other reviewers the best adjective is: terrible. That said I notice they monitor sites like this to leave a: just contact us; let us help: really! I am attempting to cancel a DVD box set I ordered, once done will be terminating my account. Amazon is where I will buy from. So angry with myself for buying from them again. Buy DVD/DVD box set; settle down to watch. The the endless frustration of a damaged DVD. Well this was the last time.”

Posted 1 year ago

“Ordered a laptop from them 20th July 2021. Item was never delivered. I was refused a refund and made to wait until 3rd August as they could not be bothered to chase the order with Royal Mail. It is now 3rd August, still no laptop, no update, no response to email and no refund. This company is genuinely not worth dealing with. Customer service is very very poor. There are other sites selling similar products that I will be going to now. Update 4th August 2021. After contact from CeX this morning (after this review, no surpise!) they still clearly have not looked into the countless emails I have sent over the last two weeks. Still no meaningful response, no refund and no accountability for their error as they are trying to blame Royal Mail who they subcontract out to so ultimately the responsibility lies with CeX.”

Posted 1 year ago

“I purchased a limited collectors edition box set on Blu-ray which was in a steelbook “breaking bad” what they send me was the regular edition. The limited edition they charged me £22 for, they sent me the £15 regular edition and rather than refund me the difference they insisted I travel an hour away to the post office to return it which would cost me more in travel costs than it’s worth. They don’t care how they treat customers.”

CeX 1 star review on 31st July 2021

CeX 1 star review on 31st July 2021

CeX 1 star review on 31st July 2021

CeX 1 star review on 31st July 2021

CeX 1 star review on 31st July 2021

Posted 1 year ago

“Avoid, avoid, avoid. Customer service is simply pathetic in this place. I bought ps4 not long time ago and I asked person who sold me it (Killian) 3 TIMES!!!! is the 24 warranty cover everything including controller. He said yes 3 times. I came back to cex tallagh in Thursday in my only day off to get it fixed with no charging issue and girl told me that my pad is covered only 6 months as policy change during lockdown!!!! I ask for a manager and he said the same looking straight into my eyes!!!! When I went online for complain they told me that the pad IS covered by 2 years and I need to come back with a pad. Told them that I'm not going there as it's a waste of time and I dont drive so I was informed to send someone else or go to different cex in Ireland!!! Becaaue of your fault I need to involve 3rd people into this or go to city centre!!!! Its a joke!!!! Its already week that my issue is not sorted and I'm week without a pad. Lady in customer service keep telling me that I have to go to bring the old pad as otherwise i dont get new one. Really??? Pad cost you about 30 euro and your sales person lie to me about it. They offer me 10 euro to cover my time waste..... 10 euro... that's what a customer is worth for them. I just ask to ship new pad to my home as I already spend nearly 2 hours walking to them and they lie to me by telling shorter period of warranty even talking with manager. Be aware of this company as everything what they are telling could be a lie and small things like pad replacement it's a nightmare for them. I had to contact my solicitor as I can not leave it like that right now.”

Posted 1 year ago

“Rip off merchants. Took my iPhone 11 in to attempt to sell in Worcester . In good condition they looked it over and said it’s a C Grade!! Offered me £110. I told them to shove it. When I took it into apple they said it’s a B grade . They gave me £400 for it towards a new phone. I’ll never sell here again or buy anything CEX membership has now been thrown a way in the trash just like your stores . Sell your items privately don’t use CEX their robbing you of your money”

Posted 1 year ago

“Terrible customer service resulted in my account being banned which I'm glad for do cex treat all their customers like #@£!.”

Posted 1 year ago

“BEWARE IF BUYING A LAPTOP!! Q: When is a laptop sealed battery not a sealed battery? A: When you try to get it repaired under the CeX warranty. Had laptop for 8 months, hardly used yet battery is completely dead. Checked CeX warranty and despite it clearly stating it covers sealed batteries, the staff in Edinburgh's Rose Street branch say differently because it can be unclipped and is therefore a consumable! Absolute disgrace, bunch of con artists, well done on losing any future custom from us The warranty isn't worth the paper it's printed on AVOID, AVOID, AVOID!!”

Posted 1 year ago

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CeX is rated 1.9 based on 602 reviews