CeX Reviews

“ Sold me a gaming wheel and store manager lied to me and said if I’m unhappy I have 30 days to return it and he will refund my card. ”

“ What I was not told was that the refund would only be in the form of vouchers. ”

“ I bought a 300+ pound phone , after 2 weeks it stopped working, I want back to the store and they told me it had a minute chip in it that was my fault soo basically no refund or credit, I actually couldn't see this chip or knew what I was looking for??. Contacted customer service with no joy. Beyond frustrated and I waS scammed ”

“ How's about asking the buyer if they still want just half of the item and at REDUCED cost instead of just sending out a pointless item for the same price, an item that cannot be used! Granted, they've offered a refund but all of this could have been avoided with a little common sense. ”

“ And if shamble is not enough of an harassment, their refund may take you back 14 days which is unacceptable in modern times. ”

“ Still waiting for a refund! In November I ordered an I watch for an Xmas gift online, it was delivered by royal mail who left package on my doorstep even though it was supposed to be signed for and got taken before I got home. ”

“ right up until today, 3 weeks later, and now they are doing a refund which may not be received for another 5 working days. ”

“ I ordered an item on 19th October 2023. The item never arrived. I was told that they needed to investigate with Royal mail. I have had no response and they still have my money. Its an absolute disgrace. Avoid this company at all costs because if something goes wrong there is no accountability on their part. This is their issue to sort not mine, yet I am here £180 down and still no refund sight. ”

“ Hi I look forward to receiving my full refund. ”

“ Heading back to the store I presented my problem and made sure to get my full refund. ”