CeX Reviews

1.8 Rating 654 Reviews

19 %

of reviewers recommend CeX

Company Reviews

Questions

Metrics

1.8

Based on 654 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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How does CeX deliver?

Helpful Report

(2 weeks ago)

CeX delivers items by Courier and Postal Service.

Helpful Report

(2 weeks ago)

83.33%

Industry Average

“ I used Royal Mail Special Delivery as the value was over £100 and was later refunded by cheque. ”

- Kirsty

“ I was very impressed with the service, very fast delivery. I was so glad this company had the movie I had been looking for and I thank you for that. One small issue tho, I could hear that the disc was not stored correctly in the case and had been bouncing around throughout the delivery. Lucky there were no scratches. So if you could improve on that I will continue to buy from you again. Thank you. ”

- Karen

“ Help future customers by talking about customer service, price, delivery, returns & refunds. ”

- Anonymous

CeX Reviews

Delivery - Fast