CeX Reviews

1.8 Rating 656 Reviews

19 %

of reviewers recommend CeX

Company Reviews

Questions

Metrics

1.8

Based on 656 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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How is CeX returns process?

Helpful Report

(3 weeks ago)

Greater than 78% of reviewers feedback is CeX returns process could be better.

Helpful Report

(3 weeks ago)

0.00%

Industry Average

“ Apparently they had "exhaustively" 🤣 tested by leaving it on a desk for a few hours and found no fault so they couldn't refund etc Apparently I would have been better off buying online as the returns policy is different. ”

- Anonymous

“ i have finally requested to return the product for a refund and to my surprise they only accept returns for 14 days . ”

- Sam

“ I returned this via their online returns address as advised to by Ramson however upon inspection they have chosen to completely ignore the fault and send me the console back saying they "Could not verify the fault". ”

- Joel Claydon

CeX Reviews

Returns - Difficult