Welcome Pickups Reviews

4.9 Rating 6,291 Reviews
98 %
of reviewers recommend Welcome Pickups
4.9
Based on 6,291 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
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About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Anonymous
Anonymous  // 01/01/2019
I used Welcome last year in Bangkok and it worked perfectly. This year I wanted to book for a group of 9 almost six months in advance and got a message that said: Unfortunately, we cannot accept bookings from 12:30 to 14:30 on 27 Jul 2024, due to high demand. Please, select a different time or consider other transportation options. Have a wonderful stay in Bangkok. Haha. WHY can't they hire more drivers if they know that 6 months in advance a transfer from DMK to BKK (1 hour) is not possible?????? Cynthia
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Posted 2 months ago
Hi Cynthia! We sincerely apologize for the inconvenience you experienced with your transfer. This is certainly not the standard of service we aim to provide, and we understand the frustration caused. Our team is actively looking into the details of your case to understand what went wrong and ensure this doesn't happen in the future. Please contact us at hello@welcomepickups.com and provide your booking details and our Complaints team will further assist you regarding this. Thank you for your understanding and for bringing this to our attention.
Posted 2 months ago
Very good efficient
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Posted 2 months ago
I booked a taxi because I needed to be on time at train station to travel another city for funeral. My flight landed at 10:35 am and driver arrived 10:11 am. My train was at 10:35 and driver dropped me at station at 10:34 am. I loose my train because of him and was not able to attend funeral because of him. Worst experience, recommend get a taxi outside but not this. I have already sent them a mail to give back my money but not responding.
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Posted 2 months ago
Hi Lokesh! We are truly sorry to hear about the distressing experience you had with our service, especially during such a sensitive time. We understand the urgency of your situation, and we're committed to addressing this matter promptly. We're aware that you've been in contact with our Support team, and we apologize for any delays in their response. Your case has been escalated to our Complaints team, who will reach out to you at the earliest to discuss and resolve your concerns. Please accept our deepest condolences for your loss, and we appreciate your understanding as we work to make amends.
Posted 2 months ago
My wife and I used Welcome Pickup in Paris this month and we couldn't have been happier with the service and the drivers. They are a wonderful company who we will be using again in all our travels. Bravo Welcome Pickups!
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Posted 2 months ago
I had a reservation almost a month prior our trip to Tenerife. It was cancelled 1 minute after(!) the agreed pickup time. I was with my family, 3 kids, so it was pretty inconvenient to figure out our travel immediately. Good thing they offered a 15€ coupon from a next trip, I am most probably won't use it as I don't think I can trust in them after this.
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Posted 2 months ago
Hi there! We sincerely apologize for the disruption to your travel plans and any inconvenience caused. This is not the experience we aim to provide, especially for families. We understand the importance of reliability and are taking immediate steps to prevent such occurrences. To further address your concerns regarding what happened, please contact us at hello@welcomepickups.com with your booking details. Our Complaints team is ready to assist you regarding this. We appreciate your time and for bringing this to our attention.
Posted 2 months ago
Quick and trusted. Fair price and easy payment. Clean vehicle and attentive driver.
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Posted 3 months ago
Tomasz, the driver who picked me up was amazing! Very responsive and made sure that I waited at a safe area since I arrived earlier than the time I have indicated. He helped me with my luggages and communicated with me very well. He was professional and helpful.
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Posted 3 months ago
My sisters and I did the Paris by night tour with our wonderful driver Asim Hassan Saeed. if I could give him 10 stars I would. He took us to local areas that we would not have been able to experience with a bus etc. He made sure that we saw the sites we were interested in and was great with the history of Paris. the price was great for a private tour and we highly recommend Welcome Pickups and especially Asim Hassan Saeed!
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Posted 3 months ago
Mr. Orxan really gave us an outstanding service, from our arrival in Baku to our departure. Thank you so much.
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Posted 3 months ago
Very good efficient
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Posted 3 months ago
Warning, it is a trap. You pay to them, but nobody will be there for your pickup. You will lose your money because no any reachable customer service, just automated messages.. More thousand paid fake reviews!!!
Helpful Report
Posted 3 months ago
Hello! We sincerely apologize for the inconvenience you experienced during your transfer. We understand your frustration. This is not the kind of service we would want you to experience with Welcome. To address your concerns and facilitate a resolution, could you please provide us with your booking details or contact us at hello@welcomepickups.com . Our Complaints team is committed to reviewing your case and ensuring a fair outcome. Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.
Posted 3 months ago
Brilliant service, used twice to and from Gare du Nord to our hotel this weekend, and drivers were excellent, friendly, professional, great drivers (have to be in that traffic!) and would have used more with more time. Felt very safe, good cars, great communication! Super service - thanks guys!
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Posted 3 months ago
Very disappointed. When I signed up for this I was told we would be met at arrival area by driver holding a sign with my name on it. At the last minute (in the morning as I was leaving for airport) I was, for the first time, asked about my baggage and then informed that my baggage, that literally fit in a Prius, was “oversized “ and I had to pay $16 more. When I arrived, I received a text from the driver asking if I knew where the pickup area was. Turned out I had to get my bags from baggage claim and carry them across two traffic lanes. When I got there, still no one with a sign with my name (other drivers there with signs for other passengers). Only after I texted”we’re here” did someone get out of a car and look around for us. Next time I’ll use a ride share, save over $100, and do the same amount of work getting my bags to the ride.
Helpful Report
Posted 3 months ago
Hi Tim! We apologize for the inconvenience you faced during your transfer. This is certainly not the level of service we aim to provide, and we appreciate your feedback. We understand the importance of a seamless experience, and we regret that we fell short in this instance. Your concerns have been noted, and we'll be reviewing our processes to ensure a smoother service for our customers in the future. Please reach out to us at hello@welcomepickups.com and provide your order details and our Complaints team can assist you regaring this. Thank you for your time and for bringing this to our attention.
Posted 3 months ago
Excellent platform will definitely use again
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Posted 3 months ago
Excellent service!!! Excellent driver!!! On time!!!
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Posted 3 months ago
Site facile à utiliser Service irréprochable grâce à un chauffeur ponctuel, accueillant et chaleureux Nous recommandons vivement !!!
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Posted 3 months ago
We used this service twice in Barcelona from ship to hotel and hotel to airport. Each driver was friendly and on time. My issue was my initial quote had one price and my final bill almost double. I did not see that the quote only included one person and extra charge for second person
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Posted 4 months ago
I scheduled a Welcome Pickup from FCO (Rome) to my hotel. I received the confirmation which thankfully included a photo of my driver. When I had picked up my suitcase and exited immigration at the scheduled time, there was a line of drivers from various companies with name cards but mine was not among them. I waited for a while, but "niente." Then I noticed that one of the drivers (I'll call him X) looked very much like the person in the photo, but he was holding a card that said "Josh" -- not my name. I asked if he was, in fact, my driver and he said, yes, but that there had been a last-minute change of drivers and my new driver hadn't arrived yet. I should have received a text informing me of this. I checked my phone but there was no text. Now, one would think that it would have occurred to Mr. X that since all this was very last minute I might not have gotten the message and that he should look out for me as well as his current client. In any case, driver #2 did eventually arrive about 10 minutes later and took me to my hotel. But as the whole purpose of using Welcome Pickup was to have a smooth and stress-free arrival, I can't say it was a satisfactory experience.
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Posted 4 months ago
Very friendly
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Posted 4 months ago
Amalia was very nice we really appreciated her service she was the best gracias Amelia 😀
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Posted 4 months ago
Welcome Pickups is rated 4.9 based on 6,291 reviews