Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.88

4.9 Rating 6,295 Reviews

98 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,295 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Muy confiable, choferes amables y a tiempo. Se esmeran en sus atenciones y les gusta servir”

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Posted 6 months ago

“Perfect transport! Our driver was nice , polite, drive safe and spoke english very good. I really recommende This! I will use again 😊”

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Posted 6 months ago

“We fly from Canada to Barcelona arriving at 10am. It's a long line up at customs and another long wait for the luggages. It's 11:15 when we get to the arrival waiting area and the driver Khazan Singh had already left at 11am. When we contacted him he said he will not come back and for us to contact the support center. We called the support number and It's only a voicemail service. It's a terrible service company if it cannot provide real time person to person customer support to handle any situations. Will definitely tell others not to use this company”

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Posted 6 months ago

Hi there! Sorry to hear about what happened to your transfer in Barcelona. This is not the level of service we would like you to experience with Welcome. Your feedback is important to us. Please reach out to hello@welcomepickups.com and provide the order number and our Complaints team will assist you regarding this. We thank you for your time and for bringing this to our attention.

Posted 6 months ago

“The driver was excellent he pick up on time 10 minutes before he was great 😊 I recommend it to anyone he is very humble and a good person. Recommend 100%”

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Posted 6 months ago

“Brilliant and easy to book service, fantastic communication drivers friendly and knowledgeable”

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Posted 6 months ago

“We have been really impressed by the service received from Welcome Pickups in Athens. I’d highly recommend them & would definitely use them again. The drivers were brilliant. Some chatty & providing information when we arrived. Some quiet & respectful - leaving us to our thoughts when we left. Thank you!”

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Posted 6 months ago

“Very Good and at time”

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Posted 6 months ago

“We used Welcome Pickups in Istanbul. We stayed at an Airbnb very near the Blue Mosque. The streets weren't labeled well and they were tricky to navigate. We had to leave for the airport at 6:30am. I was nervous about them showing up but they did and they were early! Our driver spoke English very well and was very nice. I highly recommend them. We won't hesitate to book their services again. Thank you.”

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Posted 6 months ago

“It was very good”

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Posted 6 months ago

“Excellent service and driver who was very helpful when we were delayed at passport control He even phoned our accommodation agent to say we would be late arriving late at the address”

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Posted 6 months ago

“Did not wait for us We had very slow passage through immigration and even slower baggage pick up. We got through in1hr and 4 minutes. Driver no show. Yet lots of other drivers from that plane were still waiting for their clients. Never use this company and taxi was cheaper anyway”

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Posted 6 months ago

Hi Traveler. We apologize for the inconvenience you experienced due to the driver not waiting for you. We understand that travel circumstances can vary, and we strive to provide reliable service. Your feedback is valuable, and we're sorry this fell short of your expectations. Please contact us at hello@welcomepickups.com with your transfer details so we can assist you further. Your satisfaction is important to us, and we hope to make it right.

Posted 6 months ago

“We were told to look for a Mercedes for both pickups, but neither time was the car correct which added to unnecessary waiting. Otherwise, a great friendly service!”

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Posted 6 months ago

“Very pleasent service. Everything was perfect.”

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Posted 6 months ago

“DO NOT BOOK WITH THIS TERRIBLE COMPANY. Don't do it. As a solo female traveler, I wanted a more "reliable and secure" experience going from the airport to my hotel since I'd heard some things about taxis in Paris. Well, little did I know this company is way worse than that and reliable and secure are not something they know the meaning of. First of all, they make you select a flight from their drop down menu, so if their information is incorrect, what you submit will be incorrect. My flight information was incorrect in their system and so they sent me an email requesting I update it or else "my transfer might be cancelled". First of all, regardless if my flight info is wrong, if I book a transfer for pick up at a certain date and time, the driver SHOULD be there and wait their 30 minutes. That's what I PAID for. I "update" the information and this time the flight is correct in their system and they reply with an email confirming the update. Great, all is good then. Then after my 11 hour flight I check my email since there is no WiFi on my flight and I see a ton of emails from WelcomeTransfer and my driver saying the information is wrong and my transfer has been cancelled. I had also messaged the assigned driver and the "great, friendly, warm driver (they claim to have)" didn't even respond to my message, so that's how great they are. They are claiming I submitted incorrect information regarding my flight which again, was not incorrect and only offered an 80% refund even though THEY cancelled it based on their fraudulent terms. I've already told them to refund me the full amount since I provided everything correct and they are the ones who for some reason decided to cancel my transfer or I'll do a chargeback and they can deal with proving how what I provided was incorrect. Don't ever use this shady company. Also, my taxi experience from ORLY was great and way cheaper than this hack of a company, so just do that instead!”

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Posted 6 months ago

Hi there! Sorry to hear about what happened! Your feedback is important to us and would like to make things right. We are aware that you have already reached out to our Support regarding this. Our Complaints team will reach out to you and further assist you regarding this. Thank you for your time and for bringing this to our attention.

Posted 6 months ago

“Booked a transfer from the airport to hotel. Flight was delayed over an hour. Driver Antreas K was very responsive to messages and was waiting when flight arrived. He offered to drive me to restaurant to meet friends, and even insisted I confirm they were there waiting before leaving me. Above and beyond!! Made a female traveling alone feel very safe. Would highly recommended this service.”

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Posted 6 months ago

“Ponctuel et aimable”

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Posted 7 months ago

“Absolutely fantastic Gretty is the best driver. So friendly and nice.”

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Posted 7 months ago

“Super convenient and affordable travel option for taxi pickup.”

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Posted 7 months ago

“We booked four transfers with Welcome Pickups in Greece. All transfers were very efficient. In the two cases where we were collected at airport arrivals, our plane was over an hour late. However, each driver waited for us and was most courteous and informative during the transfer. In the two cases where we were picked up from our apartment, each driver was either a few minutes early or on time. We highly recommend Welcome Pickups and will use this service again.”

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Posted 7 months ago

“Pagar adiantado sem saber qual carro virá é um problema. No resto está funcionando bem”

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Posted 7 months ago

Welcome Pickups is rated 4.9 based on 6,295 reviews