Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.87

4.9 Rating 6,297 Reviews

98 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,297 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service.”

Helpful Report

Posted 22 hours ago

“My flight was delayed and driver cancelled, despite me sending messages to say the flight was late, and receiving messages back to say the driver would monitor arrival times. They took the money anyway. Very disappointing!”

Helpful Report

Posted 5 days ago

Hi there! We're sorry for the inconvenience and frustration caused by your recent experience with our service. We've been made aware that you've reached out to our Support team regarding this. To ensure your case is thoroughly reviewed, our Complaints team will contact you as soon as possible to discuss the details and find a suitable resolution. We appreciate your patience as we work to address this issue. Thank you for bringing this to our attention, and we apologize for the inconvenience.

Posted 4 days ago

“Very reliable company, 2nd country I've used them for. Great pricing and professional”

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Posted 1 week ago

“Left us stranded at the airport, but kept our money. Avoid if want to actually be picked up. Driver left us even though we were in contact and at the airport.”

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Posted 1 week ago

Hi there! We apologize for the inconvenience you experienced with your airport pickup. This is certainly not the level of service we aim to provide. Your feedback is important to us, and we take it seriously. We are aware that you have been in touch with our Support team regarding this. Our Complaints team will investigate this matter promptly to understand what occurred and work towards a suitable resolution. They will reach out to you as soon as possible to assist you further. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.

Posted 1 week ago

“BEWARE!!!!Our driver was never there!!!! We called the phone # they gave us for him 3 times he never answered.. There were a lot of other companies picking up customers. I even walked outside to look for his car, checked with airport personnel to see if there was another location he could be at and there was not. 2 female senior citizens stuck at the airport. We had to find a cab to take us to our hotel and when we finally got a hold of customer service they said the driver left we weren't there. They would not refund our money, and then also had to pay another $125.00 to get to the hotel. Do not book with this company”

Helpful Report

Posted 2 weeks ago

Hello Karen, thank you for reaching out and sharing your feedback. We do apologize for the issues and the inconvenience you faced with your recent transfer and would like to further investigate the matter. Please contact us at hello@welcomepickups.com providing your booking details and our dedicated team will offer additional assistance. Thank you for bringing this to our attention.

Posted 2 weeks ago

“Booked a triple pick up in Athens for airport hotel and cruise & all the drivers were there on time and very nice and chatty. Great company”

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Posted 3 weeks ago

“My wife and I arrived in Nassau today. I booked a sedan for 2 people and 3 bags. My driver was identified as Erica, with a picture, her car description and tags. When we landed, I received a WhatsApp message from "John" with Big Momma Taxi. When I sent Erica a WhatsApp, she stated I should meet John at the arrival door. We met John, and he was very friendly. He called a driver and he said it would be around 7 minutes. This was not a problem, nut when he took us to our "ride", it not only wasn't Erica, it wasn't a sedan. It was an old, multi-person van for 15-20 people that was rusted in several spots and had soiled, dirty seats. Not only do I not think it was worth the $62 I paid for this, when I canceled my return trip, I was only refunded 80% of my pre-paid fee. I will not recommend this service to anyone and I won't use it again.”

Helpful Report

Posted 4 weeks ago

Hi Greg! Thank you for sharing your experience with us, and we apologize for the inconvenience you encountered upon arrival in Nassau. It's disheartening to hear that your transfer did not meet your expectations. We understand the importance of reliability and transparency when it comes to our services, and we regret that we fell short of delivering on these fronts during your transfer. Please know that we take your feedback seriously and are investigating the incident to prevent similar occurrences in the future. To address your concerns, please reach out to us at hello@welcomepickups.com with your booking details. Our Complaints team will assist you regarding this. Thank you for your time and for bringing this to our attention.

Posted 4 weeks ago

“Today I was picked up by one expert driver by name Ajith for a ride from Colombo to Kandy. He is so humble , cooperative & lovely in expression which impressed with relief from the stress of journey all the way from Hyderabad to Kandy. He speaks good in English, Hindi & explains the local customs of the Srilanka.I wish him all the best and his company too.”

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Posted 1 month ago

“PRAGUE Holiday, Airport-Hotel, Hotel-Airport. I pre-booked in the UK via web well in advance, then downloaded app. I was given information of driver, licence plate, car etc via email, sms and app closer to holiday. My driver was the same for both journeys. Azamjon was very friendly and checked on my location when flight was due and kept in touch for return flight so I knew he was on his way. He told me about things we were traveling past during the ride, including the 25 meter long electric bus! It was much more than just a taxi ride, for me, it was a very big warm welcome to Prague. It was my first holiday and my first travelling alone so I was nervous but he was much more than a driver, he made me feel like I had a friend. I cannot express how thankful I am for his kind hospitality and if he is ever in the UK I would love to return the favour and show him around and have a drink together. Thank you Azamjon!”

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Posted 1 month ago

“Fomos a Istambul e a Singapura pela primeira vez e contratamos os serviços do Welcome Pickups! Foi fantástico a sua organização. Muito Obrigado Equipa Welcome pickups! Sandro e Sisandra!”

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Posted 1 month ago

“I gave my name as “Daniel”. March 14, around 3:40pm. Yellow taxi From T1 to T3. I was charged P474. The I gave P500 bill. The driver did not gave a receipt. He also took the paperwork the desk attendant gave to me. 1) The driver kept on asking questions that have nothing to do with the destination where he will drop me. 2) He did not leave me a receipt or whatever paperworks showing his name, taxi number, etc. 3) He asked the P26 change as tip. The passenger must be the one to initiate it.”

Helpful Report

Posted 1 month ago

Hello Daniel, we are sorry to hear that you faced an issue with your transfer, please reach out to hello@welcomepickups.com with your pre booked transfer id so that our support team can look into your concerns and assist you better. Thank you for reaching out.

Posted 1 month ago

“The ride was booked for a transfer from the Manila Airport to a hotel in Makati. The car and driver we booked was a no show, so another car was sent. It turns out that both the car originlly scheduled and the replacememt car were Grab cars. I paid 29 euros online but the driver that picked us up was showing 410 pesos or 7 euros in the Grab app. Total rip off.”

Helpful Report

Posted 1 month ago

Hello, thank you for taking the time to share your experience with us. We regret the inconvenience you faced during your transfer from Manila Airport to your hotel and sincerely apologize. Please reach out to us at hello@welcomepickups.com with your booking details, and our team will provide further assistance. Thank you for bringing this matter to our attention.

Posted 1 month ago

“Driver did not show up. Nor can I find contact information to request a refund.”

Helpful Report

Posted 1 month ago

Hi there! We apologize for the inconvenience you experienced with your pickup. This is certainly not the level of service we strive to provide. To address your concerns and assist you with a refund, please reach out to us at hello@welcomepickups.com with your booking details. Our Complaints team will investigate the issue promptly and work to find a suitable resolution. Thank you for bringing this to our attention, and we appreciate your understanding.

Posted 1 month ago

“Muy amable, simpatico, guapo y mejorr”

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Posted 1 month ago

“Excellent service! Alex was terrific - helpful communicative regarding pickup points and friendly. This is a great option!”

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Posted 2 months ago

“Terrific service! Alex was a very safe driver with a great personality and excellent customer service!”

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Posted 2 months ago

“各方面都很好准时热情积极推荐”

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Posted 2 months ago

“I have been travelling around the world for over 30 years, and had various challenging experiences with taxi drivers/transport. This was easily my worst experience ever. Ever. Welcome Pickups were recommended by the hotel we booked in Athens. Their app provides a sense of a professional set up, whereby in their own words, they 'hand pick' trusted, English-speaking drivers. So great you think. We get picked up, and the fun begins. As we get into the car, the driver tells us not to worry about seat belts, to just 'relax'. What he actually means by this, as we leave the airport and slowly realise after an early start and flight, is that the front passenger seat belt does not work. The aircon in the car did not work either, though again he insisted we didn't need it. The next 45 min or so drive really is the airport pick up from hell. This madman decides to continuously hand hold his phone to text and phone people constantly, whilst the car drifts into neighbouring lanes. He also regularly exceeded speed limited at various points in this journey. His sole intention in all of this is to then somehow make us believe that we would want to use his service again, for a sunset tour, and a return in his disfunctional car to the airport. He insisted we book a return directly with him, and not through Welcome Pickups. He is so intent on securing further bookings from him, that at one point he is 'driving' in busy Friday afternoon traffic in Athens whilst showing me pages from a book about the history of the city. I will spare you the details of his attempt to play a DVD in the car, at full blast, for our apparent benefit. 43 years as a tour/taxi driver can sometimes teach you very little. The lives and safety of my family, including 2 children, were completely at risk with this driver. Welcome Pickups need to take responsibility for this, and not hide behind their carefully crafted legal disclaimers. They need to also actually explain how on earth this driver and his belt free car was 'hand picked' for this service. I cannot wait to hear how the vetting process works here with what I can only describe as the taxi driver equivalent of Mad Max. I have posted this review elsewhere. Welcome Pickups responded by suggesting I complaints department, which was basically an insult to my intelligence and experience here. Contacting this department puts you in touch with 'Jimmy', which of course is not the identity of the person you are speaking to. Welcome Pickups needs to provide a clear identity and role of the person spoken to in these serious circumstances. These employees operating under the bro-like name of Jimmy also need more appropriate training. It is extremely patronising of 'Jimmy' to apologise for our 'negative experience' and 'inconvenience' when our lives were so at risk at the hands of this complete madman.”

Helpful Report

Posted 2 months ago

Hi there! We're deeply sorry for the distressing experience you had with our service. Ensuring your safety and comfort is paramount to us, and we understand your frustration. Rest assured, our Complaints team will reach out to you promptly to address your concerns and work towards a resolution. Your feedback is invaluable, and we appreciate you bringing this to our attention.

Posted 2 months ago

“I needed to be at the airport in Rome for an early flight. I decided to give Welcome Pickups a try based on all the positive reviews and recommendations I had read online. I was not disappointed!!! It was very easy to book my needs online and I received a booking confirmation via email immediately. I was also notified via email with reminders regarding my pick-up and a description of the vehicle with plate number and my driver's name with a photo. I walked outside to wait for my driver 5 minutes before scheduled departure and my driver, Gaber Hussien was already there waiting for us. Gaber was so polite and friendly and even helped us with our luggage. He drove safely and professionally and got us to the airport with complete ease. What a great experience! Thank you!”

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Posted 2 months ago

“Used welcome in Bucarest for both pick up and drop off to the airport. Both drivers arrived on time and we friendly and efficient. Highly recommend them.”

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Posted 2 months ago

Welcome Pickups is rated 4.9 based on 6,297 reviews