Welcome Pickups Reviews

4.9 Rating 6,291 Reviews
98 %
of reviewers recommend Welcome Pickups
4.9
Based on 6,291 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Welcome Pickups Reviews

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

Visit Website

Write Your review

Tell us how Welcome Pickups made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Anonymous
Anonymous  // 01/01/2019
I cannot recommend this company, I ordered a minibus/van for transportation, specifically added information that I had a lot of luggage and a bike. When we arrived, no car were waiting, and after 30 minutes a small car came that had no space for all our luggage. We had to take an ordinary taxi, and now they will not give a refund. I cannot recommend this company to anyone in Grand Canaria - they are cheeting and their contact and follow up is not recomendable - stay away.....
Helpful Report
Posted 2 months ago
Hi there! Please accept our sincere apologies for your recent transfer in Gran Canaria. We received your feedback and this is valuable to us. We will do our best to help you further. We would like to further investigate this and our Complaints team will reach out to you directly to assist you further. Thank you for the feedback and for bringing this to our attention.
Posted 2 months ago
I had a reservation almost a month prior our trip to Tenerife. It was cancelled 1 minute after(!) the agreed pickup time. I was with my family, 3 kids, so it was pretty inconvenient to figure out our travel immediately. Good thing they offered a 15€ coupon from a next trip, I am most probably won't use it as I don't think I can trust in them after this.
Helpful Report
Posted 2 months ago
Hi there! We sincerely apologize for the disruption to your travel plans and any inconvenience caused. This is not the experience we aim to provide, especially for families. We understand the importance of reliability and are taking immediate steps to prevent such occurrences. To further address your concerns regarding what happened, please contact us at hello@welcomepickups.com with your booking details. Our Complaints team is ready to assist you regarding this. We appreciate your time and for bringing this to our attention.
Posted 2 months ago
Warning, it is a trap. You pay to them, but nobody will be there for your pickup. You will lose your money because no any reachable customer service, just automated messages.. More thousand paid fake reviews!!!
Helpful Report
Posted 3 months ago
Hello! We sincerely apologize for the inconvenience you experienced during your transfer. We understand your frustration. This is not the kind of service we would want you to experience with Welcome. To address your concerns and facilitate a resolution, could you please provide us with your booking details or contact us at hello@welcomepickups.com . Our Complaints team is committed to reviewing your case and ensuring a fair outcome. Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.
Posted 3 months ago
I booked a car Prague Airport to a hotel plus a return on 6th & 10th November. Before paying I went back and changed the pickup time for the hotel to the airport. I was charged for both return times. Contacting someone to sort this out was difficult as the website is designed to resolve any problems without humans being involved. Once I finally made contact it was all resolved to my satisfaction by a very helpful support person.
Helpful Report
Posted 5 months ago
Hi Clifford, sorry to hear about the error and the charges you had with the bookings you did in Prague. We are here to help resolve this concern for you. Your feedback is important to us. Our Complaint team will reach out to you as soon as possible to further assist you regarding this. We appreciate your feedback and your time for bringing this to our attention.
Posted 5 months ago
DRIVER NEVER SHOWED UP. Received my confirmation email but never received info on the driver. Tried to contact them via email / chat / phone, but NOTHING worked. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. It amazes me how a company this bad is still in business.
Helpful Report
Posted 2 months ago
Hi there! We deeply regret the inconvenience you faced with your Welcome Pickup, and we understand the frustration caused by the lack of communication and the no-show of the driver. This is certainly not the level of service we aim to provide. We are aware that our Support team has been in touch with you regarding the issues you encountered. Our Complaints officer will reach out to you as soon as possible to discuss the matter further and ensure we address your concerns appropriately. Your feedback is invaluable in helping us identify areas for improvement, and we sincerely apologize for the negative experience. We are committed to resolving this matter to your satisfaction. Thank you for your understanding and for bringing this to our attention.
Posted 2 months ago
Showed up over an hour late, long after we left the airport in Santiago. Totally awful service! Only hope we can get a refund. Not to be trusted.
Helpful Report
Posted 2 months ago
Hi there! We sincerely apologize for the significant delay you experienced with our service. This falls well below our standards, and we understand the frustration it must have caused. To address your concerns promptly, please contact us at hello@welcomepickups.com with your booking details. Our Complaints team will expedite the process to ensure a resolution and, if applicable, discuss possible compensation. We genuinely regret any inconvenience caused and appreciate your patience as we work to make things right.
Posted 2 months ago
I booked a taxi because I needed to be on time at train station to travel another city for funeral. My flight landed at 10:35 am and driver arrived 10:11 am. My train was at 10:35 and driver dropped me at station at 10:34 am. I loose my train because of him and was not able to attend funeral because of him. Worst experience, recommend get a taxi outside but not this. I have already sent them a mail to give back my money but not responding.
Helpful Report
Posted 2 months ago
Hi Lokesh! We are truly sorry to hear about the distressing experience you had with our service, especially during such a sensitive time. We understand the urgency of your situation, and we're committed to addressing this matter promptly. We're aware that you've been in contact with our Support team, and we apologize for any delays in their response. Your case has been escalated to our Complaints team, who will reach out to you at the earliest to discuss and resolve your concerns. Please accept our deepest condolences for your loss, and we appreciate your understanding as we work to make amends.
Posted 2 months ago
Very disappointed. When I signed up for this I was told we would be met at arrival area by driver holding a sign with my name on it. At the last minute (in the morning as I was leaving for airport) I was, for the first time, asked about my baggage and then informed that my baggage, that literally fit in a Prius, was “oversized “ and I had to pay $16 more. When I arrived, I received a text from the driver asking if I knew where the pickup area was. Turned out I had to get my bags from baggage claim and carry them across two traffic lanes. When I got there, still no one with a sign with my name (other drivers there with signs for other passengers). Only after I texted”we’re here” did someone get out of a car and look around for us. Next time I’ll use a ride share, save over $100, and do the same amount of work getting my bags to the ride.
Helpful Report
Posted 3 months ago
Hi Tim! We apologize for the inconvenience you faced during your transfer. This is certainly not the level of service we aim to provide, and we appreciate your feedback. We understand the importance of a seamless experience, and we regret that we fell short in this instance. Your concerns have been noted, and we'll be reviewing our processes to ensure a smoother service for our customers in the future. Please reach out to us at hello@welcomepickups.com and provide your order details and our Complaints team can assist you regaring this. Thank you for your time and for bringing this to our attention.
Posted 3 months ago
I booked a transfer from the airport in Rio de Janeiro to my hotel. The driver did not arrive at the scheduled time and the person meeting me kept telling me that we would be there in 5 - 10 minutes. That continued for 25 minutes, at which time I called an Uber and was on my way in 3 minutes. Now they are fighting me about giving me a refund, stating that their Terms of Service give the driver an hour past the scheduled time to arrive. I reviewed their Terms of Service on their website and there is nothing on there that states that.
Helpful Report
Posted 4 months ago
Hi Keith! We sincerely apologize for the inconvenience you experienced during your transfer. We understand your frustration. This is definitely not the level of service we would want you to experience. To address your concerns and facilitate a resolution, could you please provide us with your booking details or contact us at hello@welcomepickups.com? Our Complaints team is committed in reviewing your case and ensuring a fair outcome. Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.
Posted 4 months ago
Great customer service. We used Welcome Pickups from Azerbaijan/Baku(Heydar Aliyev ' International Airport to Shaki.Our journey went through smoothly.
Helpful Report
Posted 4 months ago
Driver got time wrong and didn't show. I reserved a driver from Welcome PIckups for 2:50 AM for an airport run. The driver did not show. I called him and he said he was scheduled for 12 hours later. Accordingly, I had to flag down a taxi at 3 AM and pay him to take me to the airport. I did not make the original reservation for 14:50, but I made it for 2:50 AM. In Europe military time is used, so 2:50 is always 2:50 AM. The Welcome Pickups system changed it to 14:50. That was not my fault. However when requested to refund my $25, they refused. I had to dispute this charge with my credit card company. I would not recommend Welcome Pickups. Date of experience: October 30, 2023
Helpful Report
Posted 4 months ago
Hi Kerby! We're truly sorry to hear about your experience and we apologize for any inconvenience caused. Your feedback is valuable, and we take it seriously. We are aware that our Support team was already in touch with you regarding this. Our Complaint Team will reach out as soon as possible to further assist you regarding your concern and we will address this matter more effectively. Thank you for your feedback, and for bringing this to our attention.
Posted 4 months ago
My email from Welcome Pickups said the driver would be in the arrivals hall, holding a sign with my name. The driver had NO sign and was not where all the other drivers were waiting. It took about 20 minutes to find him. I had to ask him who he was since he had no sign or badge. When we got to his car it was very small and my 1 bag barely fit in the back. The car smelled like cigarettes and very unpleasant so I had to have the window down .....it was quite chilly. The whole point of paying more than double what uber would be was to make landing and getting to my hotel in a foreign country easy and without stress. This was the opposite experience. To return to the airport I hired uber at under 1/2 the price, in a nice car with no odor issues.
Helpful Report
Posted 4 months ago
Hi Holly! We're truly sorry to hear about your experience and we apologize for any inconvenience caused. Your feedback is valuable, and we take it seriously. We're committed to providing a seamless and pleasant transfer service. It appears we fell short of your expectations in this case. We are aware that our Support team was already in touch with you regarding this. Our Complaint Team will reach out as soon as possible to further assist you regarding your concern and we will address this matter more effectively. Thank you for your feedback, and for bringing this to our attention.
Posted 4 months ago
I booked a transfer for 4 adults with 6 large suitcases, this was a return transfer, we arrived in Bali and our car was there and he got us to our hotel, however when our return transfer arrived he was in a standard car and he knew our luggage would not fit into it. He rang his boss and put me on the phone, he tried to tell me that I booked a standard car, however my paperwork told a different story, it said exactly 4 adults and 6 large suitcases, he went onto say that the driver would arrange a larger vehicle to take us, but there would be a cost, we eventually got the luggage into the car ( the driver was sitting on the wall smoking so was no help at all ) we then had to sit crushed in this small car with our hand luggage on our knees and the journey to the the airport was around 2 hours so this was not ideal.
Helpful Report
Posted 4 months ago
Hello Stuart, we apologize for the experience and we thank you for reaching out, we have gone ahead and directly contacted you via email to assist you further, please check your inbox.
Posted 4 months ago
We fly from Canada to Barcelona arriving at 10am. It's a long line up at customs and another long wait for the luggages. It's 11:15 when we get to the arrival waiting area and the driver Khazan Singh had already left at 11am. When we contacted him he said he will not come back and for us to contact the support center. We called the support number and It's only a voicemail service. It's a terrible service company if it cannot provide real time person to person customer support to handle any situations. Will definitely tell others not to use this company
Helpful Report
Posted 5 months ago
Hi there! Sorry to hear about what happened to your transfer in Barcelona. This is not the level of service we would like you to experience with Welcome. Your feedback is important to us. Please reach out to hello@welcomepickups.com and provide the order number and our Complaints team will assist you regarding this. We thank you for your time and for bringing this to our attention.
Posted 5 months ago
Terrible, there are no words to describe it, it could have been a nightmare. After full payment in advance of 125 euros, and sending the driver's details. At 22:40 they send a message that the taxi booked for 04:00 in the morning is canceled and they apologize...they apologize and whhhoh what fun. If we hadn't seen the message sent 5.5 hours before collection? What a disrespect to customers
Helpful Report
Posted 1 year ago
Hi there! It's truly disheartening to hear of your poor experience with us. Please know that is far from the norm and we truly apologize. Please contact us at hello@welcomepickups.com regarding the above issue you faced stating your transfer ID number and our Complaint Team will get back to you as soon as possible to assist you further. We thank you for taking the time to leave a review and bringing the above to our attention.
Posted 1 year ago
Beware! I did not get picked up by my driver in Cairo. I would not recommend this service at all. I called, and spoke to my driver Ahmed, when I was going through customs at Cairo airport, telling him I had landed. He said he thought I would be about 30 minutes. I was quicker than that so when he wasn’t there I thought he was thinking I was delayed in customs. I called him about 5 times but his phone was turned off. I walked up and down looking for my name for about 45 minutes, constantly fending off taxi drivers who wanted my fare. After almost an hour of waiting and texts and calls to Ahmed, then finally telling him I would be leaving. I had no response. As a 70 year old (slightly less adventurous traveler these days) arriving on Cairo at night on my own I had hoped for some kind of security arriving in such a big city for the first time. I was very upset. Do not recommend. I also tried to use the refund service for Welcome Pickups but their automated service for cumbersome for me just trying to use wifi in hotels. And because I’d expected to be picked up I hadn’t read their info on how to get reimbursed. Lost my money. Didn’t get picked up. Had to pay another fare. Updated review. I did contact Welcome Pick Ups. They were very responsive, gave me a refund, offered some additional compensation ( if I gave them my banking details, I wasn't going do that) and a decent voucher for further use. I was pleased with their response but not sure I would consider using them again.
Helpful Report
Posted 1 year ago
Hello Janice, thank you for leaving a review, we are sorry to hear of the experience you faced in Cairo, we do apologize and hope that you will reach out to our team at hello@welcomepickups.com , our complaint officer will be more than happy to look into what happened with your ride and assist you further.
Posted 1 year ago
We prepaid one week ago our transfer from the hotel to the Heathrow airport. 2 hours before our departure they cancelled the ride cause of no available drivers! We had to find a last minute cab and to catch our flight fully stressed !!! We were lucky we had extra money for the cab ( we wait for our money back the next 7 days …) Don’t trust them !!!
Helpful Report
Posted 1 year ago
It's truly disheartening to hear of your poor experience. Please know that is far from the norm and we truly apologize. Please reach out to us at hello@welcomepickups.com with your transfer number in order for us to look into the matter, we would like to assist you the best way possible. Thank you.
Posted 1 year ago
Today I was picked up by one expert driver by name Ajith for a ride from Colombo to Kandy. He is so humble , cooperative & lovely in expression which impressed with relief from the stress of journey all the way from Hyderabad to Kandy. He speaks good in English, Hindi & explains the local customs of the Srilanka.I wish him all the best and his company too.
Helpful Report
Posted 6 days ago
I used Welcome last year in Bangkok and it worked perfectly. This year I wanted to book for a group of 9 almost six months in advance and got a message that said: Unfortunately, we cannot accept bookings from 12:30 to 14:30 on 27 Jul 2024, due to high demand. Please, select a different time or consider other transportation options. Have a wonderful stay in Bangkok. Haha. WHY can't they hire more drivers if they know that 6 months in advance a transfer from DMK to BKK (1 hour) is not possible?????? Cynthia
Helpful Report
Posted 2 months ago
Hi Cynthia! We sincerely apologize for the inconvenience you experienced with your transfer. This is certainly not the standard of service we aim to provide, and we understand the frustration caused. Our team is actively looking into the details of your case to understand what went wrong and ensure this doesn't happen in the future. Please contact us at hello@welcomepickups.com and provide your booking details and our Complaints team will further assist you regarding this. Thank you for your understanding and for bringing this to our attention.
Posted 2 months ago
My wife and I used Welcome Pickup in Paris this month and we couldn't have been happier with the service and the drivers. They are a wonderful company who we will be using again in all our travels. Bravo Welcome Pickups!
Helpful Report
Posted 2 months ago
Welcome Pickups is rated 4.9 based on 6,291 reviews