“I have been waiting on a bed I ordered in May 2021. It was supposed to be delivered two times so far and both times I took off of work and both times they canceled in on me during the day of delivery. It is now December and I still have no bed. DO NOT BUY FURNITURE FROM WEST ELM>
My sister bought a Dining Room table at the same time and she has not gotten hers yet either”
“Every time I order from West Elm my items arrived damaged. I then have to spend forever on the phone with their customer service who arrange the return and I don't get my delivery fees (15 pounds) refunded. I'm going to reorder the item and now I have to pay another delivery charge!”
“Awful. Awful. Awful. Placed a very simple in-stock online order over a month ago. Original order was unacceptably delayed in shipping... and never arrived. Numerous phone calls later, FIRST replacement order never arrived... was told it was damaged in transit. SECOND replacement order never arrived... was told it was damaged in transit.
How could it possibly be SO difficult for West Elm to resolve this issue?”
“West Elm has hands down the WORST DELIVERY SERVICE I have ever experienced!! I ordered a dresser in November. It was supposed to be delivered in early December. It is now March (4 months later!!) and still nothing. I had to place countless phone calls and send angry emails to their pathetic customer service and they still can't figure out where is my order!! At one point, in late December, they declared the order lost and ordered another one, but this one GOT LOST AS WELL!! A quick google search shows that I am not the only one. Their logistics department is utterly incompetent. If you order something from West Elm, there is a very high probability that your order will be lost or delayed.
Do yourself a favor and shop elsewhere!”
