Western Towing Reviews

Name: Western Towing
Address: 3 Marsh Green Road North Marsh Barton, EXETER
Rating: 4.86

4.9 Rating 430 Reviews

98 %

of reviewers recommend Western Towing

Company Reviews

Questions

Metrics

4.9

Based on 430 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone

Visit Website

Phone:

01392216336

Email:

shop@westerntowing.co.uk

Location:

3 Marsh Green Road North Marsh Barton
EXETER
EX2 8NY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent delivery, products perfect. Absolutely faultless”

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Posted 8 years ago

“Well packaged goods - arrived on time and order handled with efficiaency. Items quality good also”

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Posted 8 years ago

“I wanted bearings for an old trailer. You had the parts, they arrived the next day, were exactly right and were fitted before tea time. Spot on. Good job. Well done”

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Posted 8 years ago

“very prompt excellent service”

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Posted 8 years ago

“Good communication and delivery :)”

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Posted 8 years ago

“Good website, Very helpful advise when I called. Swift delivery. Many thanks”

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Posted 8 years ago

“Order was filled and arrived on time exactly as ordered”

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Posted 8 years ago

“Quick turn around on order, everything arrived safely and well packed and it was the right part.”

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Posted 8 years ago

Thank you for your feedback and for purchasing from Western Towing

Posted 8 years ago

“Very pleased with the produced. very fast delivery. this item has adapted very well to my own trailer. and has given me so much more space without the extra weight. Thanks again Happy chappy.”

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Posted 8 years ago

Thank you, good to know we were able to supply the product that you required

Posted 8 years ago

“Excellent service and customer service fast delivery many thanks”

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Posted 8 years ago

Thank you for your feedback

Posted 8 years ago

“Absolutely excellent. Correct item by next day post. Can't beat that. Thank you.”

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Posted 8 years ago

Thank you for your feedback.

Posted 8 years ago

“Excellent customer service with a quick and knowledgeable response to my query. Goods ordered as expected and delivered quicker than expected.”

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Posted 8 years ago

Thank you leaving feedback, We are pleased to hear you were happy with all aspects of your order

Posted 8 years ago

“Excellent..ordered my parts very late in the day (4.30ish) - arrived next morning!”

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Posted 8 years ago

Thank you for your feedback, good to hear that you were pleased with the speed of delivery

Posted 8 years ago

“Hi. Sorry for the poor score. The ordering process and quick delivery were good. I ordered 6 trailer u-bolts and the online site made it easy to measure and order the correct bolts. However when they arrived, only 2 bolt fitted the brackets. When measures I found 4 of the 6 bolts measured 56mm-58mm when 50mm was ordered. Two were correct. When I rang to advise I was first told I ordered the wrong size. Later to find your man was looking at the wrong order. Then I was told I measured wrong as I measurements are done on the block frame they were fitting. This is not what your website says! Then I was told they all could be slightly out which was normal?!? 58mm from 50mm is 16% out!! that is not slight. Especially when they are over £5 each. Then I was told I was measuring the bolts wrong as he and his chairman measured them all that weekend! I'm no expert but was made to feel as though I was constantly wrong. finally I was advised that there is nothing I can do apart from squeeze the end of the bolts in to fit the brackets, This I haven't been able to try due to the weather but if works, surely the top of the bolt will still be up to 8mm wider still? Will not use this company again.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. Sorry to hear that you have had problems with our U bolts. The measurements of the u bolts given are for the box section they will fit around, not the size of the u bolt. They are also designed to fit the u bolts plates we supply, therefore variations in there manufacture have not been known to cause any problems.

Posted 8 years ago

“Item as described, good price and quick delivery. A1 thanks”

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Posted 8 years ago

Thank you for providing feedback

Posted 8 years ago

“Being an agricultural engineer I can only give good service to my customers if I receive it from my suppliers. I had been messed about by two other suppliers and had lost a week on what was quite an urgent job. I contacted Western Towing and was immediately impressed by their enthusiasm. The order in excess of £300 arrived the next day and was all correct. I wish I had gone to them in the first place. Excellent service.”

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Posted 8 years ago

Thank you for your feedback, we do understand the need for parts to be supplied quickly & correctly, so we do try our best.

Posted 8 years ago

“Very good ,prompt service . Would use you again.”

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Posted 8 years ago

Thank you for your feedback

Posted 8 years ago

“Good stock availability. Paperwork slightly confusing; sending a copy of order which is really a "pro-forma" invoice led me to think the goods had been shipped, as I had already supplied my payment details, when in fact they were sat there waiting me to confirm order. Slightly disturbed to see that my last line of address on invoice said United Kingdom, but the goods should be shipped to Ireland. I was told that the invoice address was not relevant as the carrier notes are handwritten. Fine when you know the system but a worry when you don't. The spares range was excellent and that is the most important detail to me.”

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Posted 8 years ago

“Excellent service, arrived on second day. Thanks.”

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Posted 8 years ago

Thank you for your feedback

Posted 8 years ago

“Information on the product on the website was helpful, enabling me to identify the correct wheel. The ordered product came the next day. It is a great service.”

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Posted 8 years ago

Thank you, good to know you were pleased with both the website and the delivery

Posted 8 years ago

Western Towing is rated 4.9 based on 430 reviews