“Deceptive advertising on RCI. Very rude manager at Westgate Lakes resort in Branson, MO. They state on RCI they are pet friendly, but when you call its only for dogs or small horses??? Our small bird with clipped wings which resides in a small carry cage was unwelcome at this resort but has been welcome and no problem at any other pet friendly resort on RCI. The manager didn't care that their ad on RCI didn't specify 60 lb dogs or small horses as the only pets they'd accept and didn't care if we could not get our money back because they didn't specify these facts on their site. Avoid these people. If they are not specifying these details, you know there are others they are hiding. And, they clearly don't care if they ruin a family vacation and cost people points and exchange fees they cannot get back.”
“This should be 0 review. I was kinda bullied into signing up. Thght about it later that day and wanted a refund. They were rude & kept me waiting. It is 2 months later and I am still waiting on refund. I've called & called no one is ever able to help me or direct me to anyone. THIS IS A SCAM!! DO NOT WAISTE YOUR TIME!! I WANT MY REFUND!!”
“I'm trying to get a promotion deal that they are advertising to Las Vegas, NV for $99 dollars and they canceled my reservation TWICE stating I'm a past employee and I NEVER WORKED FOR WESTGATE! They don't want to give the promotion then don't advertise it.”
“If you want a company that cares about its owners, Westgate Resorts is NOT for you. You can contact them in writing, telling them time and time again that you were lied to about timeshare ownership, but they do not care. They take four months to respond to you. Sure you will get small emails during that time, but we have found that the more we write to complain, the shorter their overall responses become. They do not research our complaints, they don`t provide you with answers (just excuses), and they will pretty much call you a liar. We know what happened to us and if you want a timeshare, go somewhere else immediately. They are the WORST company we have ever done business with. When you call to try to talk to a live person, you have to put all your personal information in, and still, no one provides you with any solutions. We are sorry we ever trusted Westgate Resorts. They lie and steal your money. DO NOT FALL FOR THEIR SCHEMES!”
