“You offer that now rare but vital thing; genuine face-to-face, intelligent and kindly bespoke customer support. Hearty thanks to Rachel and Alejandro of your Cambridge store whose help has been invaluable in setting me up with my new camera; I could not have managed without them.
warmest regards,
Karen Rodgers, Cambridge”
“Great pre sales support and great after sales support and excellent advice. Products bought arrive on time and always well packaged and always good on price.”
“Great, clear website and a great range of products at competitive prices. I had to return a product but Wex made it easy for me and still treated me like a valued customer.”
“Always had good interactions with Wex. Online experience is spot on, easy and painless. Their customer service and returns policy are very good and straight forward. I often have things delivered to my nearest store (Whitechapel) and the staff are always very friendly, helpful, chatty and well informed.”
“professional website very easy to navigate and purchase from. good clarity and descriptions. if its not on www.wexphotovideo.com you most likely dont need it”
“Helpful, courteous and knowledgeable. If you need help deciding on your purchase this is where you will get it. No gray imports, fast delivery, good prices and top notch after sales service. Specialists in photographic, video, computer and optics.”
“Ordered a DJI Ronin S for next day delivery at noon. Got an order confirmation and went on with my day or filming, only to receive an email 2 hours later saying my order had not been despatched as a fraud prevention measure, despite me using Mastercard SecureCode during payment.
The email also asked for me to email my DOB and either passport number or driving licence to prove who I am - I have no issue doing this but not via email, which is not secure.
Called to complain and prove who I was and was told my identity had been cleared but that it now would not be available for Next Day delivery, which is what I needed.
I am really annoyed that Wex didn't try calling me or apply some common sense to their Fraud Protection system. I get that companies need to protect against fraudulent practices, but not when I have used MasterCard SecureCode. As a result, I don't have the equipment I needed urgently.
I feel very let down by Wex. If you need to be sure of your delivery, don't rely on their order confirmations and keep an eagle eye on your emails in case you are deemed to be a fraud risk.
Disappointing.”
