“Ordered some Japan Racing JR28's with tyres and TPMS from Wheelbase in May 2022, received them in July (falling out of the torn boxes the courier brought them in) and fitted them to my car. By December I noticed that the lacquer coating was starting to peel off, so I contacted their support.
The peeling started on the rear wheels first but the front ones soon caught up (see the attached photos).
First of all I was told it was my fault for driving my car in the winter (apparently the wheels can't deal with road salt). However, these wheels are fitted to my second car which is garaged over winter and usually does less than 2,000 miles a year, so that argument didn't hold up.
After many months of emails back and forth, I got a £200 refund offer in June 2023. Bearing in mind I'd spent over £2,000 on these wheels and they hadn't even lasted 6 months, £200 was a slap in the face.
Eventually I got an admission that this was a one-off manufacturing defect, and they would replace all four wheels. Great, what a result! But hold on just a minute..
Ford Fair 2023, I went round a lot of cars looking for Japan Racing wheels. Can you guess what I saw..? Yes, this is not a one off problem, but seemed to affect pretty much every JR28 wheel I saw, regardless of size or colour.
Anyway, back to today - April 2024.. no sign of any replacement wheels, no refund, no communication.. I'd say I've been done up like a good'un, and £2,000+ lighter for it.
My advice: stay clear of these guys, complete scammers. And avoid Japan Racing wheels (made in Poland) like the plague.. they'll fall apart if you drive with them fitted to your car (and I wouldn't look at them too long, they might not last long that way either).
Now off to buy some decent wheels from a reputable seller..”
“Our alloys costing over 1k for the set are not circular, have many flat spots and in our opinion are of terribly poor quality. The wait time of 3 weeks on 'in stock' items is because they were being manufactured in India and clearly do not undergo UK quality assurance testing before being despatched. PLEASE be warned and consider purchasing elsewhere!”
“Would Deffo recommend. Wheels had to be ordered from Italy didn't have to wait long. Arrived well packed brilliant service. Well happy with end result.”
“Wheelbase provided me with a full set of alloy wheels with tyres fitted and wheels balanced and all the fittings required. Their expert advice ensured the wheels were a perfect fit straight away. The whole process was expertly and efficiently handle from start to end, including ordering another wheel after I damaged one of the first ones. I would highly recommend using Wheelbase.”
“Great Service and Product - Exactly as described - in fact better in the flesh than on the web site - easy to navigate compare packages and prices - pleased with the fact you can select AO (Audi Only) packages - advice and types you will not get on the high street”
“Hi i placed an order at Wheelbase Alloys and what brilliant service i had, even though my alloy wheels had to be a specially ordered they arrived in record time. The alloys are great and really make the car stand out.
Thank you Michael for a great and speedy service.
Regards
Pete!”
“This was my first time purchasing alloys online, from Wheelbase and fitting them myself. The process from start to finish has been great with Wheelbase being very helpful and reliable. I was sceptical about purchasing alloys online as I was unsure what would suit my car best; however, the selection and packages offered were very varied and detailed. The processing and delivery of the order was quick and hassle free. As guaranteed, the wheels fit perfectly and look great on the car! I'm very pleased and certainly won't hesitate to order from them again in future.”
“Wheelbase team has gone the extra mile to provide with such outstanding effort of providing me with the best and excellent service. Wheels came in more than as expected. Despite having a out or stock order on a certain wheel they were willing to provide me with such an even better deal! Thanks wheel base!! Would purchase again in the future. Highly recomended!”
“Great customer service from all the team dealing with my order and provided regular progress updates. Alloys delivered in perfect condition and within 2 working days of placing the order! The quality of the Alloys (AVA Miami) and the ‘budget’ tyres are excellent and fit perfectly and have transformed the look of my Mercedes C Class. I would not hesitate in recommending Wheelbase to family and friends.”
“Great service. My son is very happy with the wheels we ordered and considering they were being shipped into the UK from Germany arrived in around a week. Great service especially when we are suffering the lockdown!”
“KEEP Away from buying from them.
Especially if you're from another country, they will charge you and not give you any other confirmation. It's been over 1 month since I placed my order and I'm constantly lied to. I can't speak with support, no one returns my calls, I can only get to someone on live chat and when I'm over there I'm switched from person to person with the mention that the order will be sent in the following week, but of course, I'm just being lied to. I'm constantly asking for a refund and they don't want to help. I'm not sure what to do next apart from talking with my bank and leaving these reviews.”
