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Wickes Reviews

1.5 Rating 1,667 Reviews

11 %

of reviewers recommend Wickes

Company Reviews

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 23rd March 2024

Wickes 1 star review on 23rd March 2024

Wickes 1 star review on 23rd March 2024

Wickes 1 star review on 12th October 2023

Wickes 1 star review on 12th October 2023

Wickes 1 star review on 5th July 2023

Wickes 1 star review on 5th July 2023

193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“8 months and bathroom not fitted. They have accepted the Hadleigh shower screen is not fit for sale (all parts are different colours) but still on sale. No one takes responsibility, tried customer services, customer relations, quality, buying, CCO, CEO and non-exec directors. Offered £50 compensation, which I rejected and they won’t discuss it further. They removed my product review from their website. Just an awful organisation to deal with.”

Posted 3 months ago

“We purchased a complete bathroom from Wickes for installation in early October. The design stage of the process was very good, they assisted us in creating a bathroom layout that we were very happy with and had CAD renderings so we could se how the bathroom would look. They said the work would take two weeks to complete and found a fitter who would complete the work for us. The work started late as the fitters previous job had overrun. The building work started well however during the replastering work the toilet was removed and replaced incorrectly leading to a large leak which flooded the kitchen below. To make matters worse we were away overnight when the leak occurred so came back at mid-day the next day to find the kitchen awash with water. I contacted Wickes customer service team in relation to the leak that occurred but they were unhelpful saying that we would have to contact the fitter to rectify the issue and provided no further assistance. During the next stage of the installation we had two more leaks, this time from the shower/tub, resulting in another flood in the kitchen which caused significant damage to the kitchen ceiling. Once again Wickes customer service team were unhelpful and said we would have to resolve the issue ourselves with the fitter. Thankfully the fitter took responsibility for the leaks and we are now expecting them to replace our kitchen ceiling in the New Year at their own cost. The bathroom is still not fully completed after three months. Additionally the final fit of the bathroom components was very poor. The bath panels did not fit correctly and the shower screen leaked. There were many other small issues that really affected the finish of the bathroom. Once again we contacted Wickes customer service to resolve but we still have not heard back and have resigned ourselves that we will have to source and fit replacement parts ourselves at our own cost. At one point Wickes did respond to is, but they had incorrectly sent an email to us in response to someone else's complaints! Even after this they did not send a response to our query , simply an email saying "sorry that email wasn't intended for you". Clearly we're not the only ones having issues. Given it's been nearly three months since the work started and we still don't have a finished bathroom and have been unable to get a response from Wickes we would definitely not recommend anyone using their design and fitting service.”

Posted 3 months ago

“WICKES IS SHOCKING. I HAVE SPENT A LOT OF MONEY AND AND THE INSTALLERS ARE NOT QUALIFIED BUT WENT THROUGH MY.HOME STEALING.PERDONALSTUFF. HE WAS TOO LAZY TO REMOVE OLD FLOOR. sent ne out to get items and TILED OVER OLD FLOOR RAISING HEIGHT.. WHEN.QUESTIONED HE LIED. SO I HAVE A STEP INTO.BATHROOM.!! Bathroom not complete from MAY 2023. STRESS IS SO HIGH. BANK IS LOW...”

Posted 3 months ago

“still awaiting my oreder made on the 22/12/2023.”

Posted 3 months ago

“Shocking . Asked for some help regarding which bulb fitted an outside light which I was purchasing. Spoke to two members of staff - was asked if I had read the instructions by one and the other just kept repeating the same thing over and over again . Third colleague arrived to type in product details- problem solved!! Complete incompetence was made to feel that I was being a nuisance and that I should know.”

Posted 3 months ago

“I don’t want to give one star its zero stars, We sold our dream. Kitchen wasn’t told items we had to have if we were told that we need glass behind our Zenith splashback we would’ve got it, that’s for certain found out it is MDF and not fireproof gone to Wickes and they said they don’t want anything to do with it they’re not gonna help, we spent a lot of money that we saved to have this kitchen done, it’s so depressing to go in our kitchen every day I cannot use the back of the hob five burner because we were told it is not fireproof. We were told from four employees from different wicks that we phoned and recorded that were told you cannot use your hub without a glass protection which we was not told to us when sold because I would not walked out of Wickes without buying protection because of a fire hazard to keep my family safe I am disappointed with this company of all the bad customer reviews that they have with other poor customers, how can they get away with it. They should be shut down a disgrace of company,”

Posted 3 months ago

“If you want to replace/upgrade a bathroom then avoid Wickes in Bridgwater. I have been trying for weeks to get them to attend to look at ensuite replacement. They can't even get an initial appointment time correct, never say sorry for messing up appointment times (whatever happened to the mantra that the customer is always right!) and then blame me (twice). Incompetence, denial and arrogance on an epic scale. Glad I found out now before handing over any money! Go anywhere but this place”

Posted 4 months ago

“En-suite bathroom Shocking service ,took the money quick enough ,only to be fobbed off with false promises . No management to fall back on. Steer clear”

Posted 5 months ago

“Wickes is, beyond all argument, the worst online shopping/delivery experience you will have. Stores aren’t much better. In the space of a few weeks I’ve had missing items, incorrect items (twice!), damaged items, incomplete packages and late deliveries. All I’m trying to do is put a basic new kitchen in a tiny Victorian terraced house. I’ve only ordered a handful of items and there have been major problems at every turn. Whatever you do, don’t use this company - you’ll regret it.”

Posted 5 months ago

“So disappointed, the product is terrible, damages/chips so easily and only installed less than 2weeks. Customer service appalling, keep being avoided. Wouldn’t recommend to anyone”

Posted 5 months ago

“So much stuff is missing from my home Everything is wrong.4 months Of he'll & ongoing”

Posted 5 months ago

“Management is very Poor . They have no customer skills and if they carry on like this they will go out of business .”

Posted 5 months ago

“Wickes fitted my integrated fridge freezer without the manufacturers required ventilation and it has broken down. Now they are playing the buck passing, misinformation game, trying their hardest to avoid taking any action, even though an independent engineer has confirmed it was not fitted correctly. Wickes motto should be "We've got your money, now get lost"”

Posted 5 months ago

“Never buy from Wikes . Small kitchen ordered in Jan 2023. Still not fitted.Lived in chaos for months. Even now on 24oct ,no tap delivered. Installers do not arrive,parts missing , endless days of calls and unanswered complaints. Using Wikes is very bad experience .”

Posted 5 months ago

“Completed their online customer services form regarding a faulty product on the 22nd September, form states they aim to reply within 48 hours, it is now the 24th October, and they still haven't replied, tried phoning but no answer.”

Posted 5 months ago

“JUST THIS .STEER WELL CLEAR OF WICKES. FITTERS A JOKE .CUSTOMER SERVICES SHOULD BE RE NAMED CUSTOMER DISSERVICES STILL TRYING 18 MONTHS LATER TO GET ANY COMPENSATION YES THEY SELL YOU A KITCHEN.BUT IF YOU EXPECT THEM TO BE THERE WITH A PROBLEM FORGET IT HAD TO GIVE A ONE.BUT IN MY EXPERIENCE I WOULD HAVE PUT ZERO”

Posted 5 months ago

“went to worcester store for a quote for a kitchen waited for a call or a email i got no response back we not go back what a poor company I think staff need more training how to treat customers manager needs a wake up call to see what his staff are doing to customers zero rating”

Posted 5 months ago

“Don't use EVER Awful to deal with ! Wrong item delivered but as my joiner didn't start until after the 30ish returns they don't want to know !!! Be warned they have a zero people skill and will not admit to their ineptness ! And even after exhaling what had happened they still said the same things, I'm glad you outsourced your customer service it's reaped dividends for the sake of a £34 swap Date of experience: 02 September 2023”

Posted 6 months ago

“If you think that you will get a good job done by Wicks FORGET IT. We had a bathroom fitted that was awful. Took two weeks part time and rushed the last two days. We had water coming through the ceiling, plaster splattered up the front door, and the fence. Ruined the paving slabs at the front door because the fitter could not be bothered to clean down. Ruined two slabs at the back door where he was cutting the tiles. Ruined the plastered ceiling he put up and cut the spotlights holes two large so they fell through. Ruined the stairs oak banister which needed complete re-waxing and polishing. That’s just some of the things. Another fitter came out and repaired half the problems as he couldn’t do the rest. These people are not specialists in there field, they are general DIY fitters with minimum experience carried out by one fitter only. We did have compensation but the whole experience was one of a complete nightmare. We are still waiting for our electrical certificate seven months later. The salesman couldn’t care less and only interested in there commission. We are in our mid 60s and have had to put up with this. Negative -10 stars feedback if I could. I wouldn’t recommend this company to anybody.”

Posted 6 months ago

“We have issue after issue with our bathroom installation. Within 4 weeks, the toilet started leaking and they did come to fix it. Within a year, the bath started leaking and it was still under warranty. The supplier finally sent a replacement bath after 2 months of providing evidence. Now Wicks are saying they won’t install it because no one has came to do an assessment yet, even though we phoned them 2 months ago. They keep sending it to the store to come do an assessment and the store keeps declining it. Going around in circles and now have to down the complaint and eventually ombudsman and probably pay for it ourselves. I will never use Wicks again and recommend to everyone to avoid using them.”

Posted 6 months ago

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Wickes is rated 1.5 based on 1,667 reviews