Wickes Reviews

1.5 Rating 1,541 Reviews
12 %
of reviewers recommend Wickes
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About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

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Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 4th January 2023
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Wickes 1 star review on 4th January 2023
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Wickes 1 star review on 4th January 2023
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Wickes 1 star review on 4th January 2023
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Wickes 1 star review on 4th January 2023
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Wickes 1 star review on 4th January 2023
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Wickes 1 star review on 4th December 2022
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Anonymous  // 01/01/2019
Travelled 30 mile round trip with my granddaughter to request items they missed off my delivery. No staff in the kitchen department on duty and no other staff can order what I needed???!!!!! when I was upset about this I was verbally abused by the floor manager Bret and told there MIGHT be someone available this afternoon??? Well I will just put my granddaughter in the car and travel another 30 mile round trip on the off chance there might be someone there who can order the items WICKS missed off my order of 3,000 pounds NOT!!!!!!! Will not cross there doors again and please please someone sort Bret out he is truly awful
Helpful Report
Posted 7 months ago
Well started great chose kitchen and agreed price all good, however very disappointed in fitting service as once they had surveyed and agreed price kept adding extra's on eg £75 to drill one hole for extract vent ( unbelievable but what can you do). After completion was happy overall but then one drawer developed a fault, now the pain begins despite calling customer services for a period of 6 months approx 15 calls and being assured it would be rectified and either the lnstaller or customer service would contact me not on one occasion did this happen, every time I asked to speak to a installation manager I was fobbed off with there all in a meeting, and bearing in mind we went to Wickes and paid £12,000 because of the customer service and back up offered, we're totally disappointed and fed up. It's now come to the point where because of the stress caused and hours on the phone we've given up and resigned to the fact we're going to have to live with it. Another disappointing fact you cannot contact customer services or complaints by email, I hope this helps others and advise that you clearly clarify what's included in fitting and what backup you've got should things go wrong. I would certainly not be recommending Wickes again.
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Posted 7 months ago
Please don't go to wickes, unless you want an 8 month wait, we had our bathroom designed, picked and paid for, 3 months later we still hadn't had a surveyor round. Our designer stopped working there and they never even told us. Nobody phoned for 3 months, I sent emails which bounced back, eventually customer service got the regional manager involved, but that still didn't make any difference. The surveyor eventually phoned last week after 3 and 1/2 months and told us he couldn't start the fit until October, we were told in March it would be 12 weeks. We should have our new bathroom by now. We decided not to wait any longer as there customer service is non existent, so we asked for a full refund. We have the full amount back, but that's not the point, we have wasted 3 months on nothing, now we have to start the process of choosing and finding an installer again. Very disappointed. If I could give 0 stars I would.
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Posted 7 months ago
This review is regarding the bathroom design and installation service in Croydon. My job was completed in January 2022. I WILL NEVER USE WICKES AGAIN. The installation included a Triton shower over the bath. The first shower unit was delivered with a fault. The main shower head wasn't working. The second unit worked until April 2022. The water stopped coming out when the unit was switched on. Wickes sent their fitter out to inspect who confirmed the unit is dead. I want the shower replaced. I don't want a repair, especially as this is the second unit that is faulty. Wickes refuses to grant this and have referred me to the manufacturer for a remedy. I have made countless phone calls and sent several emails including a formal complaint. However, Wickes will not budge on their insistence that it is up to the manufacturer. I believe this to be in breach of my consumer rights. I am now seeking a chargeback solution on my credit card. I will also be contacting the appropriate ombudsman to investigate as well as trading standards. I thought I would be safe with a well-known company. I was so wrong. Their is no coherent complaints procedure either.
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Posted 7 months ago
Dont be taken in by the lovely Phil Spencer off the telly! Wickes customer service is shocking. I purchsed my dream kitchen in January ( circa 25k) and it is still not completed! ( its now mid June) we have no oven, microwave oven , extractor and three piecses of worktop are still missing! However, I should be pleased because last week we enjoyed running water in the kitchen again! Wickes do not respond when you email them to try and get answers. I used Wickes because like many people, I believed they could do a great job in a reasonable time, ( 6 months????) Would I reccomend them? Well not to a friend thats for sure! All I want is the kitchen to be completed and good communication between us. On several occasions I have had to book off work to be at home waiting fror their tradespeople or appliacnce's to arrive, only to be told, generally on the morning that "I'm sorry they are not coming today but dont worry we will re-book!" I am extremely frustrated, dissapointed and annoyed , not the kind of eperiance I was anticipating from a national brand! Phil, I would change your sponser before they drag you down to!!
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Posted 7 months ago
Was not offered a receipt for a refunded item. No evidence no refund employee could quite easily pocket the cash. Store Stratford road Birmingham.
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Posted 8 months ago
Very poor service from beginning to end with design, delivery and fittings of our new bathroom which only became apparent when installers arrived to start work.The design was flawed and all items delivered didn't fit. Installers had to source other items. A number of items weren't delivered. Basically we had to completely compromise in what we had actually wanted. Complaints procedure flawed, no responsibility taken, excuse after excuse, blaming everyone but themselves. Avoid this company at all costs. We have referred matter to the Ombudsman and await their decision.
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Posted 8 months ago
Webb 40 cm mower blade does not fit as holes are incorrect. Miss sold by false identification.
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Posted 8 months ago
Broused in wickes( chesterfield ), to get some needed bathroom installation work quotes. Customer services in design & installation , rudely pressurised me whilst quoting exorbitant costs for 1 tiny bathroom installation even before seeing it and do another . . A middle age woman and a bullish man were not interested in providing helpful customer care. Their attitude was the old American style high pressure selling. The man was loud and rude whilst the woman next to him seem to passively support by quoting exorbitant prices . I work to a budget and able to decide for myself which, what and where to spend my money without this kind of bullying. Your customer care , and support stings especially since I am a pensioner . It is not acceptable .
Helpful Report
Posted 8 months ago
Made an order on line for roof shingles and was told it would be delivered on Thursday from 8am to 6pm. It never came. The next day I tried the customer service which is laughable. They could not help. I tried to call and after choosing the option for failed delivery I was told to go back online and the call ended. A day later I still have not got my delivery which is paid for. I cannot afford to buy the material again. My advice is do not use Wickes online service to buy anything. Go to Jewson or Travis Perkin they have their own delivery service and you can speak to someone on the phone unlike Wickes. I completed several contact forms no one called me back. I Cannot believe they are getting away with providing such a poor service. I lost my money by using Wickes online Don’t make the same mistake. I will never ever use them again. Their customer support is not existant. Once they have got your money they don’t care. I am now trying Consumer Program to highlight my experience with Wickes and to warn other potential customers. Which Magazine will be taking this up.
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Posted 8 months ago
10:50 • Trustpilot I've recently had my onsuite done by Wickes. On the whole I'm pleased with the bathroom but not with the workmen. When I ordered the bathroom through Fareham branch with Emma I asked for a total with everything included. Emma pointed out that I would need to purchase the flooring and tiles nearer the time and that would be the EXTRA payout! Or so I thought. I had agreed with John a further £150 to rehang the door to open outwards, all good except all the hinge and door opener on the inside was left and not made good!!! I now have to get someone else in to do this as I'm nearly 69 and female and I haven't the ability to do it myself but for £150 you would think it would be done. I was also charged an extra £163 for finishing touch lol - I'm still waiting for electrical certificate for the cost of £95. I'll be going into Wickes today to speak to someone! Also John does Not reply to any of my messages. RUDE. I'll not use again. Fuming There was also a design fault as when the sink was installed I couldn't open the draws - the young lad said that he hadn't noticed but he must have done to fit the draws as they hit the rad on opening and were useless. They ended up having to move my radiator and saying they will bill Wickes otherwise they would have to remove the sink and draws and fit a smaller one. Hello. I’ve since been into Wickes to speak with Emma who has agreed that John should’ve have charged me for something he hadn’t done. But then she rang time to explain that the amount charged was for something else and that it was just a coincidence that it just happened to be the SAME price. At my time of life I don’t want or need any conflict so I’ve accepted that. But John charged £150 to rehang a door and NOTHING else. I’ll have to now get someone else in to finish the job. NOT HAPPY. DO NOT USE
Wickes 1 star review on 24th May 2022 Wickes 1 star review on 24th May 2022 Wickes 1 star review on 24th May 2022 Wickes 1 star review on 24th May 2022
Helpful Report
Posted 8 months ago
Was told next day delivery if order before 4pm ( wrong in store 3pm was tod) paid extra money 4 days later delivery. The courier came tx /email said 2 persons (wrong) 1 guy came i had to help lift my order. Only kerbside deliver. So yeah you pay get them nicked !! BAD CUSTOMER SERVICE !! Courier guy was brilliant deserves extra pay !!on his own my order was heavy 8ft concrete posts !!
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Posted 8 months ago
Rude unhelpful manager. Seems to actually enjoy embarrassing customers in front of others
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Posted 8 months ago
I am currently starting a process to take Wickes to court over my horrendous bathroom installation and have my solicitors involved as any attempt to contact Wickes customer service is hopeless. Myself and my partner have contacted Wickes via Facebook, customer services via phone and email, and in shop multiple times over the course of three months after the installation was nearly completed (we had to stop the cowboy fitter as it was that bad). Nobody from Wickes customer services seems to be interested, we have however been promised a visit from an installations manager to review the standard of work and what items need replacing, but this was over two months ago. To put things into perspective, we now have to shower at our local gym or at our parents house as we have a gaping hole in our ceiling downstairs due to water leaking through. Our £800 bath has been damaged due to the cowboy fitter storing sharp tools inside throughout the installation, our damaged sink is not level and is also leaking and the general finish on the tiling, flooring, plastering and placement of spotlights are so so poor I don't know how the fitter, plasterer and electrician we had are in a job. We've had no electrical certificate for minor works, we've been left with live wires exposed in our loft which is a fire hazard. Every time we leave the house we have to turn the stop tap off in fear of having a burst water pipe and our home flooding because of the leak coming through our ceiling into our dining room. When speaking to Wickes about the leak, we told them that we didn't want the original installer back as we are in no way confident he can do his job, their solution was to offer us another installer which may become available in six months time. If we had a plumber come in to fix the leak, we would have to pay ourselves with no promise for reimbursement from Wickes and we would also be losing our bathroom warranty so we are left in limbo land. Since the install attempt, myself and my partner have also had advice from an independent bathroom installer who reviewed the standard of work and in a nutshell has said the bathroom needs to be ripped out and started again. Myself and my partner are fortunate enough we have only parted with £2,000 so far, that's the deposit and upfront installations costs or as Wickes call them "specialist works", the total price of the bathroom was a little over £8,000, we outright refuse to pay the rest and will be seeing Wickes in court to claim back not only our initial £2,000 payment but for the damage caused to other areas in our home and for the inconvenience and stress. Please AVOID Wickes at all costs, they're useless, uninterested and clearly have a flawed vetting service for their 3rd party contractors.
Helpful Report
Posted 8 months ago
Order a bespoke window on the basis of 35 days delivery, as stated on the advert. NOT ‘working days’ but 'days'; had it said ‘working days’ I would not have ordered. 4 days after paying I get a call off Wickes’ supplier… not Wickes but their contractor saying deliver is 'maybe' 6 weeks, maybe much more, they could not say for sure! I called Wickes and their people said 35 days meant 35 working days. In fact, in law it certainly does not and I told them this. I checked the advert and on the day I complained it still said 35 days, in spite of their supplier saying it is not possible. Naturally I pointed out to Wickes that they were deliberately misleading consumers and that this is an offence, a fraudulent misrepresentation. I have a copy of the ‘chat’ if anyone wants to see it. Three days later Wickes have changed their website to now say 42 days delivery.... which as you might guess is 6 weeks.. So 'days' we see does mean days after all, in spite of their lies.. I told them they can't alter terms post contract and asked if they thought they actually ruled the world. They accused me of being rude?????? I have asked to cancel but they so far refuse to YOU CAN’T CANCEL BESPOKE ITEMS… but apparently they can change the terms…Really…??? What ever happened to the Wickes I used to know? Now they lie, they trick and they cheat by altering terms to entrap innocent and loyal long term customers. Of course Wickes will cancel and refund because if they do not I shall pursue them for the costs and damages ( which used to be provided by sec 51(1) and 51(3) of SOGA 1979 but now are part of the Consumer Rights Act 2015. I tried to put this 100% accurate review on their review site but it seems only good reviews go there. So it is here and everywhere else. They will now try to have it removed but because it is the truth they will fail but show themselves for wat they are.
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Posted 8 months ago
Order Keter midi Storage Wickes have taken the money now saying no transaction has been made,website says item delivered. Have sent 5 emails and had 3 online chats, no response to emails,on line chats sound good but have been in effective dealing with concern. I now want a refund but have trouble navigating a poor complaints procedure. If I had read the reviews I would have not bought the item from wickes. Shoddy to say the least.
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Posted 8 months ago
Paid for wood which was NOT delivered. Wickets Kirkcaldy store. Unable to contact the store. They have our money but we don't have the product. AVOID at all costs.
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Posted 8 months ago
Like so many others here sorry to say. I bought two items from Wickes…a radiator and a TRV. The radiator arrived after several delays and the TRV never arrived. Wickes tracking say both have been delivered. I emailed Wickes Customer Service who said they would check with the courier and get back….that was it. Now 11 days later they are not responding other than to say it’s being looked into. So I cannot fit the radiator without the TRV. How long does it take to get the courier to provide proof of delivery. Wicks customer service should be renamed Wickes Customer Disservice. You can’t get through on phone because after going through various options you are eventually cut off.
Helpful Report
Posted 8 months ago
UNDER NO CIRCUMSTANCE PURCHASE A KITCHEN FROM WICKS We purchased a kitchen in 2021 with an agreed fitting date of the 10 February 2021, We were talked in to taking out the finance option by the salesperson as they said “it is the best option as you don’t pay anything for 12 months and you won’t pay a penny until the kitchen has been installed and you have signed off the work completed to your satisfaction. “THIS IS NOT TRUE” This is a con to get you to take out the finance. The Kitchen was delivered incomplete there were items missing in fact we received items which should have been delivered to another customer so no doubt they would have had issues also, the electrical appliances we agreed to buy were out of stock and would be delivered at a later date and to add icing to the cake the work tops were the wrong colour, none of which the above have been rectified. We took our old kitchen out on the 5th of February 2022 to give the instillation team a blank canvas in which to work, the instillation went ahead as scheduled on the 10th of February 2022 with an estimated instillation time scale of two weeks it is now the 6th of May 12 weeks later and we still do not have a working kitchen. Despite having several meetings and correspondence Wicks, they have now decided to stop all contact with us, the finance company Barclays is now negotiating on our behalf via the section 75 route. But here is the piece de resistance, we took out the finance for the satisfaction guarantee and that we would be covered in the event of any damages or we were not happy with the instillation as advised by the salesperson. WHAT WE DID NOT KNOW AND WERE NEVER TOLD WAS THE FINANCE WOULD BE PAID TO WICKES REGARDLESS ON HOW THE INSTILATION WAS PROGRESSING, SO NOW WE HAVE HALF A KITCHEN, NO OVEN OR MICROWAVE TO WHICH WICKS HAVE BEEN PAID FOR IN FULL. SO ONCE AGAIN UNDER NO CIRCUMSTANCE PURCHASE A KITCHEN FROM WICKS Barry Sanderson
Helpful Report
Posted 9 months ago
Avoid at all costs. We spent £35,000 on a kitchen and £10,000 a piece on 2 bathrooms. We had items turn up intermittently, some of the items fitted, a lot didn’t and had to be reordered, the person managing the project didn’t care two hoots when we were left in limbo without a kitchen sink or taps for over a month, we had to source water from our outside tap, he was trying to manage several projects at a time with a handful of workmen and so they would work a couple of days on our kitchen and then work somewhere else for the rest of the week. So many things were wrong it would take me days to list it all. Never, ever again would I use Wickes, the stress almost cost me my marriage. Customer service or lack of is dire. We went through hell and I would not want anyone else to go through the same. Please avoid if you want to keep your sanity and your relationship. We didn’t receive any compensation either despite many promises. AVOID.
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Posted 9 months ago
Wickes is rated 1.5 based on 1,541 reviews