Wickes Reviews

1.5 Rating 1,664 Reviews
11 %
of reviewers recommend Wickes
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About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 23rd March 2024
Anonymous
Wickes 1 star review on 23rd March 2024
Anonymous
Wickes 1 star review on 23rd March 2024
Anonymous
Wickes 1 star review on 12th October 2023
Grace
Wickes 1 star review on 12th October 2023
Grace
Wickes 1 star review on 5th July 2023
Celia Stanley
Wickes 1 star review on 5th July 2023
Celia Stanley
193
Anonymous
Anonymous  // 01/01/2019
the laminated floor I purchased from the York store would not stay together. I called in a expert joiner who showed me that some of the clip edges were not correctly machined . The under manager said they have had a lot returned, but before I was given a refund the manager stopped it and said that I could have shaved the edges to get a refund . I called head office who said go back to the store for a refund and call then if the manager stops it. I have been a customer of wicks for over 30 years over which time I always had good service . Now I will even pay extra to avoid going there.
Helpful Report
Posted 1 day ago
Ordered a Forget me not Arbour. Arrived damaged and a piece missing. Wickes asked us to take up complaint with their supplier who won’t respond to emails. Wickes then gave us a phone number that was disconnected. Emailed Wickes again asking them to resolve problem but zero response….
Wickes 1 star review on 23rd March 2024 Wickes 1 star review on 23rd March 2024 Wickes 1 star review on 23rd March 2024
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Posted 5 days ago
6 weeks to fit a bathroom in an average sized bathroom told would take 2 weeks & then to return to fix 5 issues found afterwards. It was started 2 weeks later than informed for which we took 2 weeks holiday to cover installation. Wickes authorised installer VS worked half days & did not attend for 3 days. Used 5 extra packs of tiles. Had to be told to mitre corners of plastic edging. No Hippo bag provided ‘til week 5. Wrong shower diverter sent twice & then told discontinued although still in catalogue. Person coming to check work - visited twice & never asked if we were happy with work or ever questioned works estimated to take 2 weeks took 6weeks. Customer complaints thought a 2.94% compensation was ok. Poor customer service. Gave money back for wrong diverter, extra tiles bought plus £200.
Helpful Report
Posted 1 week ago
To Wickes Customer Services I would like to inform all would-be customers before you use Wickes PLEASE BE AWARE OF WHAT YOU NEED TO CONSIDER You must expect to have the kitchen and bathroom design that they choose to fit and not the one you have chosen You have to except you maybe without the fitting of a shower for months and when it's finally fitted its far more of a trip hazard for you and not the low level shower tray that your Wickes designer promise. Don't expect the work to be completed on time our kitchen and bathroom project started October 2022 and still not finished You must realise they take your quality fitting away and replace them with items that don't work or are poorly fitted, we had a perfect working extractor fan that was replaced by one that is not fit for purpose we had a bathroom cabinet with fully working electrics but the replacement doesn't. My garage is still full of Wickes stuff that they left behind. Most important you must have home insured all damage to your property or work that your kitchen and bathroom designer advised you pay cash to the installer for although they are employed by Wickes I've been given their names and business address and told to pursue them privately so don't do what I did and leave them the keys and move out of the property. There are many other problems we have had with Wickes kitchen and bathroom installation so please think very carefully before you allow them into your home. If any part of this you believe to be untrue please contact me .
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Posted 2 weeks ago
Purchased 5 door lining kits from Wickes Swindon, 2 of which were severely warped and one of the headers rebates was narrower than the uprights, really poor. I noticed one had a split in the timber at checkout and the assistant just said put it back on the rack for some poor unsuspecting customer.
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Posted 2 weeks ago
I went to wickes b Hill today bought some building supplies, well nearly. First off I asked if they could cut a piece of plaster board in half to get it into my vehicle. The 60 year old or round abouts with glasses woman replied we don't do that hear we've not the facilities. (with a nasty way about her. Ok I said. So I didn't have any. I picked up sealer x2 a paddle and a saw and a tub of filler, Went to pay for it and she tried to charge me £10.00 more than the price said on the shelf. I said I'm sorry I'm not paying that price for a tub of filler you need to check that price. She replied with a huff and take it or leave it. I replied great customer service love.! So I left and said I'm not coming back. That's the 3rd time of rudeness. Rubbish customer service. I suggest wickes should have some mystery shoppers in hear. Not all dag staff. Great products though.
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Posted 3 weeks ago
When ordering my bathroom, I was convinced by the designer that the laminate boards would be fine in the shower area. I was fed up with grout getting discoloured. Less than 2 months after my bathroom was finished. The top layer of the laminate on the mermaid board is lifting off. 5 months later and endless calls and promises of replacement boards that never arrived Wickes are now telling me its too late to complain. Shocking. Probably made at least 10 call so far. Many emails and requests to speak to a manager has fallen on deaf ears.
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Posted 1 month ago
Absolutely terrible. Don't pay their approved installers for work done, with issues but these were due to others errors.
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Posted 1 month ago
Only ordered a pot of paint from oxford store and went to pick up the following day. Travelled 10 miles to store. Handed over printed copy of order with all details, but then they asked for a pin number texed to my phone. On checking my phone it transpires i was not sent a text! I was refused the paint! What a load of rubbish Wickes are.
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Posted 1 month ago
Tried to book someone for a design for a kitchen! As they advertise!! Well unless your doing a bespoke kitchen they don't do this! Also the customer service is appalling was told to go into the store. First lady l spoke to was very patronising. You have to tell them if you want it installed by them or not! And how much your spending? Which is bizzare! The last lady l spoke to was nicer but just kept repeating herself. Basically saying if your not paying 20k upwards you'd have to measure it yourself? They contact you quickly but if your in the "basic" range! Here not mine words then your on your own she did mention a video design. But l take it you have to measure it yourself. Kitchens start from 4k I've heard a lot of bad reports about wicks and l can see why. As a disabled person l couldn't possible measure it. Reading further reviews, I'd avoid.
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Posted 2 months ago
From start to finish everything ran smoothly. From first entering Wickes at the Redditch branch and speaking to Matt Soper who was very helpful and supportive. The installation was done by Richard who went above and beyond in making sure I had a stress free installation. I cannot recommend Richard enough and his team, he kept me in the loop at all times as I had moved to daughters whilst work was carried out. All the team were so polite and hard working and have done an excellent job. Richard is very professional and is a credit to Wickes, I would definitely recommend him. Thank you Richard and your team for doing such an amazing job, I love my new bathroom. Angela
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Posted 2 months ago
Yesterday another male called to.fix heater he installed previously. HEATER IS NOT.HEATING. AGAIN.!!!! K HAVE PAID FOR THE HEATING. HE is a decent polite man. But all lights on but no heat...I am in a real.state. what next?
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Posted 2 months ago
A mess up with delivery and suprise suprise wixes don’t care and had to cancel the tiler and plumber night before . I was told by them I shouldn’t have booked anyone in 🤣🤣🤣
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Posted 2 months ago
I have wasted 9.months of my only life With useless installers oh! One could tile well!!. NEVER PAY THEM WEEKLY CASH AS I DID..MASSIVE ERROR.... IN 7 DAYS ALL WILL BE OVER!!! I hope. Pity theb2 males went into my bedroon& Helped themselves to my possessions etc Disgusting
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Posted 2 months ago
The installers behaved.badly Towards a single pensioner No respect. They went through all my.clothes..and items stealing.msnh items. The ceo is mo Not interested. Police are useless on.croydon 8.5.months stoll.not.finished Paying the installers cash in.hand was silly Ing
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Posted 2 months ago
I don’t even want to give him one star, absolutely appalling, disgusting company. If any company should go under. It’s this one brought my dream. Kitchen was miss sold please please do not go to Wickes.
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Posted 2 months ago
Shocking Behaviour installers from Catford. They stole.many personal items Including precious jewellery They are badly raised 8.5 months and work.not m complete as lazy males
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Posted 2 months ago
Everything was awful. Your installers are rude and not trained....they stole many items Even from.under my.bed.in.my bedroom!!! The 2 should not be in my bedroom...nasty.jealous from Wrong side of town.....made a mess of my oak floor with water. 8.5 months now and the pump is not installed correctly .he has put the pipes the wrong way. Shocking WICKES CATFORD & they get mote jobs.!!! It is disgusting...stole GOLD RINGS AND CDS PLUS PLUS
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Posted 2 months ago
I have reported to Wickes the many items stolen from my tiny house including sentimental.jewellery from my dressing table in my bedroom BUT THEY ARE NOT INTERESTED IN.THEFT but yesterday a designer told me wickes still gives them jobs as *installers* I have filled in.the CRIMESTOPPERS form on line. BIG.MISTAKE I.did not take the surname of the installer assistant.
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Posted 2 months ago
8 months and bathroom not fitted. They have accepted the Hadleigh shower screen is not fit for sale (all parts are different colours) but still on sale. No one takes responsibility, tried customer services, customer relations, quality, buying, CCO, CEO and non-exec directors. Offered £50 compensation, which I rejected and they won’t discuss it further. They removed my product review from their website. Just an awful organisation to deal with.
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Posted 2 months ago
Wickes is rated 1.5 based on 1,664 reviews