“Playing £40 pcm it’s super slow on on the raf site I've tried to cancel online they won't let you do that anymore now you have to ring them to cancel I don't recommend this company find alternative”
“I was using Wifinity on my military base at a cost of £17.99 a month they have now upped their pricing to £30 a month. That is a rise of £144 per year that is just absolutely ridiculous. I believe they have done this as they know for most of us it’s the only WiFi option we have and getting a phone signal on most military bases is hard especially 4 or 5G. They are taking advantage and it’s not justifiable at all you really are robbing your customers and I hope others follow me and no longer subscribe to your service whilst your price is unjustifiable 🤬🤬”
“I cannot stress how awful this service was.
I was paying for monthly wifi and at one point, out of nowhere 2 months into my 5 month stay which I needed it for, suddenly I was unable to connect to the wifi. I opened a ticket and was told at first that they had hardware problems with the mast.
Then this turned sour. I called after finding out that the people living next door either way and opposite me all had working wifi with wifinity. It was just me, they opened a new ticket and I was left for 12 days with no wifi.
When I eventually used my phone data to check my ticket I'd recieved an email at some stage from them saying "If you don't reply to this email within 48 hours we will assume your issue is resolved" Like? Hello not rocket science is it, I can't email you back as I have no wifi.
I've never recieved such awful service, and the worst part is when all was said and done, I'd gone a month with no wifi, eventually demanded that they close my account and refund me for the month I paid for and recieved no wifi and they never did. Greedy and zero respect for customers.
What's worse, in the 2 months I did have wifi, They provided a RESTRICTED access! I was unable to watch YouTube unless the sites Restricted mode was on, this blocked a great may amazing videos from my favourite creators, and I was paying for YouTube Premium, I was also paying for WOW presents Plus and they blocked EVERY video on the streaming site!!!!
When I opened a ticket they said "Oh well" and closed it without doing anything.
AVOID AT ALL COSTS!
Terrible wifi.
Terrible accessibility.
Terrible customer care.
Terrible staff.
Take your money, Give you nothing, Keep it all, No refunds.”
