“WARNING: Avoid WoodSheets at All Costs!
Whatever you do, do not purchase from this operation. I hesitate to call it a company because it lacks any semblance of understanding or consciousness of how business should operate!
Initially enticed by their appealing website, I thought I had found the perfect service provider. I customised my order and promptly made payment. However, what followed was a nightmare of epic proportions.
Upon receiving the invoice confirmation email, I noted a section clearly stating:
Shipping Methods - Economy delivery (Medium)
Estimated Delivery Date: 21 Feb 2024
This was on the 14th of February 2024. From that moment onwards, it was a relentless barrage of lies, deceit, and misrepresentation! I was subjected to falsified delivery confirmations and blatant fabrications, with each email and phone call pushing me from pillar to post until the 5th of March 2024. In total, I sent 37 emails—pleas, appeals against their terms and conditions (which they couldn’t care less about), requests for proof of manufacturing or delivery with the courier (which they were unable to provide), and straightforward demands for a refund (which they callously refused). It was a daily struggle just to get a semblance of honesty and accountability.
When my order finally arrived, it looked as though they had retrieved packaging boxes from the garbage and sealed them with scraps of used box tape. Upon opening my order, I was greeted with a sight of horror—every single piece of wood was chipped and marked, as if they had used offcuts and then carelessly cut around all the edges. I had paid for brand new components and received worse than used, it looks like it has been retrieved from the trash.
WoodSheets.com and their sister company PlasticSheets.com is an absolute farce, and it’s abundantly clear that they have no concept of providing honest and lawful customer-supplier relations.
Regrettably, I had neglected to read reviews before engaging with them. I implore you to heed my warning and steer as far away from this sham of an operation as humanly possible!
Date of experience: February 14, 2024”
“Do i even need to leave a review? enough bad ones here already, cant believe I didnt check reviews before purchase, in a nutshell avoid at all cost, damaged, then cut bent, wrong size, then promise to resend but just didnt bother and when i contacted them they were talking like ive never ordered, wont refund! Yet! but they will. they tried to pull a terms and condition on me but pictures clearly show they are wrong, like I said, just avoid, ive wasted days emailing back and forth so far!”
“Having waited more than the time scale for the wood and taking into consideration of the covid pandemic I had to keep ringing regards my order...finally received my wood pieces...7 cut perfect the 8th is a totally thin piece of wood cut to size but totally not the same thickness of the others...after reading the reviews on this sight I wont be ordering from this company again.....look at 2nd and 3rd picture you can see diference in thickness should be 9mm and even the wood on the thin piece is a different colour and a thickness of 4mm!!!”
“I wish I had read the reviews before I made an order with this awful company (based in Leicester).
I ordered some cut plywood pieces and cannot believe how bad the quality is. One piece is filled with wood filler the size of a 50p piece. (See attached image). Corners damaged, scuff marks, splits, numerous indents etc. The wood is not fit for any purpose.
It is also impossible to speak to anyone using the provided customer service number. The phone just rings. Emails are ignored too.
Transaction dispute raised with Paypal so hopefully I can get my money back.
Avoid”