The Wool Room Reviews

4.7 Rating 386 Reviews
92 %
of reviewers recommend The Wool Room
4.7
Based on 386 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
99%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat
Read The Wool Room Reviews
Visit Website

Phone:

01780 461 217

Email:

info@thewoolroom.com

Location:

Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland
Leicester
LE15 8QD

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Anonymous
Anonymous  // 01/01/2019
Used the chat service online. Questions were answered quickly and politely. Excellent customer service
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Posted 4 years ago
Ordering was easy and delivery info was timely, clear, and concise. If the product is as advertised this will be an A+++ experience.
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Posted 4 years ago
Excellent service; very fast, accurate and responsive. Thoroughly recommend this company!
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Posted 4 years ago
Shipping was super fast. I'm pleased with their customer service.
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Posted 4 years ago
We are delighted with our new blanket! After a trip to England this past summer it was fun to experience more British wool this winter. Thanks so much for an excellent experience!
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Posted 4 years ago
easy to order, fast shipping, everything is good, didn't get my order yet, so can't tell anything about actual items, the reason I took one star off is I wasn't able to buy alpaca comforter, because when I added it to cart it would double the price automatically - it's some bug on your website, I emailed for help and answer from your customer service was to make sure I have only one item in the cart (which is I did), so I guess no comforter for me :)
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Posted 4 years ago
Washable organic wool! Yes please! I’m very thankful my daughter is going to sleep covered by such A good quality organic blanket!
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Posted 4 years ago
I have yet to have any information on this item or if I am even going to get this.
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Posted 4 years ago
Quick delivery to the US from the UK. Wonderful fabrics. I've only had my pillow for one night thus far, but I liked my first night on it. Was looking for something that didn't make me suffer an allergy attack every morning and this morning, I woke up feeling pretty good. Still think the price is too high for a pillow, but I took the chance hoping for relief. I am hopeful that my investment was worth it. Looks to be at this point!
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Posted 4 years ago
I purchased my wool topper hoping for a solution to an unbearably hot memory foam mattress. The wool topper has made a positive difference but the heat from the memory foam still comes through at pressure points. The topper was delivered within the timeframe promised. It is well made and is exactly as described by the Wool Room.
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Posted 4 years ago
The communication was excellent and my order was delivered one day ahead of schedule.
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Posted 4 years ago
Thanks great service and product
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Posted 4 years ago
We bought a mattress topper, and it is so amazing! I love it! Shipping is very fast too! The only complaint I have is the website, not very user-friendly. We had to order 3 times and finally got it. Customer service is helpful to refund us. Watch which site you are in and what currency you are paying. I suggest make some improvements! ;)
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Posted 4 years ago
Products are amazing. Thank you
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Posted 4 years ago
I am really pleased with the quality of the light wool comforters I ordered. I ordered 2 light king size comforters that I 'stacked' in my duvet cover because it is cold in Seattle right now. The unexpected delight of these duvets is the lack of wool smell, and the wonderfully comforting weight of the wool.
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Posted 4 years ago
This yet nor a review of the product. It is a review of the purchasing experience. The order was placed on January 2. Today is Jan 8. The order status has said Payment authorized since Jan 2 with no update now for eight days. I sent a request by chat on Jan 6. No communication in response. How long does it take to get the order processed and shipped? Thank you.
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Posted 4 years ago
high quality wool blanket
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Posted 4 years ago
Acceptional service & delivery. Arrived within a week. The luxury mattress pad is just what we needed to ease the pressure points and give our mattress more of a plush comfort. Highly recommend!
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Posted 4 years ago
I just received my wool alpaca bed mattress topper. It looks gorgeous, looks so natural and have a pleasant smell. I love buying from wool room. They have a great service and the shipping, was faster than expected.
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Posted 4 years ago
Very quick ship. They were able to update my shipping address right after I placed my order although the confirmation email still had the old address which concerned me slightly. Great service.
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Posted 4 years ago
The Wool Room is rated 4.7 based on 386 reviews