The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.68

4.7 Rating 386 Reviews

92 %

of reviewers recommend The Wool Room

Company Reviews

Questions

Metrics

4.7

Based on 386 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01780 461 217

Email:

info@thewoolroom.com

Location:

Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland
Leicester
LE15 8QD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was helpful with website issues.”

Helpful Report

Posted 4 years ago

“Amazed at how fast the ship,ment got to us. Putting it on the bed tonight as the temp outside is 10 Degrees”

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Posted 4 years ago

“It is hard to review your service and products when I have yet to receive my order! Try again later.”

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Posted 4 years ago

“I ordered the wool filled mattress pad I absolutely love it and it does help regulate the temperature”

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Posted 4 years ago

“I placed my order almost a week ago and have received no email that it’s been shipped, when they expect to ship it, or why they haven’t shipped it. Just an order confirmation. I understand England has no Thanksgiving so I don’t understand the delay. And then I got an email today about how fast their shipping is.”

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Posted 4 years ago

“Beautiful product. Arrived in time. Nicely packaged with its own canvas bag with handles.”

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Posted 4 years ago

“I have been kept well informed of my order's progress. Can't wait til I receive and can try out my new bedding!”

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Posted 4 years ago

“It was very easy to find what I wanted on the woolroom website and the customer service was wonderful.”

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Posted 4 years ago

“The website is easy to navigate. I used chat to talk to customer service about which blanket to choose, and the person I spoke with was friendly and helpful.”

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Posted 4 years ago

“WOW!! I am so impressed with my duvet insert and pillow. It arrived quickly and now I'm placing another order to replace all of my pillows and bedding. Thank you for having such a great product and for being humane with the animals.”

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Posted 4 years ago

“Ordered and then it went on sale. Got on chat and they credited the difference”

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Posted 4 years ago

“Was easy to order”

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Posted 4 years ago

“A little concerned the box showed up damaged. Might need to use a heavier grade corrugated box for international shipping. The merino wool throws are in great condition and absolutely gorgeous. Great quality. Very pleased.”

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Posted 4 years ago

“I received my international shipment in a box that was severely damaged, with the product exposed and dirty in several places where the box was torn. Better packaging should be used for international shipments.”

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Posted 4 years ago

“We ordered two pillows and love them. They are very high quality and beautifully-made. Thank you so much!”

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Posted 4 years ago

“The website is good, easy to get around and understand. So far their service has been wonderful.”

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Posted 4 years ago

“Very helpful with my questions and quick to respond (even though they are across the pond!)”

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Posted 4 years ago

“You website is very difficult to negotiate -I almost went to Amazon as it is very easy to use.”

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Posted 4 years ago

“Was not quite as warm as we thought wool would be but we love it.”

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Posted 4 years ago

“I have purchased a lot of Woolroom products over the years and have never been disappointed. Everything is always of the best quality. They also have great and honest customer service which is much appreciated.”

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Posted 4 years ago

The Wool Room is rated 4.7 based on 386 reviews