The Wool Room Reviews

4.69 Rating 384 Reviews
Happiness Grade
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01780 461 217



Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland


Customer Service - Good

Industry Average
I will definitely order from The Wool Room again. The website descriptions were accurate, the products arrived in Pittsburgh, Pennsylvania, U.S.A. in less than 10 days. The communication emails about my shipment, tracking info, and expected delivery was timely. I appreciate the great service from 'across the pond.'. Cheers!
posted 9 months ago - Anonymous
I live in the US and was a bit concerned about ordering a product from abroad. The Woolroom extended timely, efficient, and excellent service. Their product is beyond my expectation. The quality of fabrics used as well as attention to detail overall is wonderful. Thank you for a great experience and an excellent product.
posted 11 months ago - woolroom
I’ve bought mattress pads pillows and comforters for two different apartments from wool room and I love it. Nice quick service , friendly , great products. Clean natural comfortable
posted 11 months ago - Anonymous
Service has been very good the far. No complaints!
posted 11 months ago - woolroom
The customer service and shipping were outstanding as well.
posted 11 months ago - woolroom
Used the chat service online. Questions were answered quickly and politely. Excellent customer service
posted 1 year ago - woolroom
Excellent service; very fast, accurate and responsive. Thoroughly recommend this company!
posted 1 year ago - woolroom
Shipping was super fast. I'm pleased with their customer service.
posted 1 year ago - Anonymous
easy to order, fast shipping, everything is good, didn't get my order yet, so can't tell anything about actual items, the reason I took one star off is I wasn't able to buy alpaca comforter, because when I added it to cart it would double the price automatically - it's some bug on your website, I emailed for help and answer from your customer service was to make sure I have only one item in the cart (which is I did), so I guess no comforter for me :)
posted 1 year ago - woolroom
Thanks great service and product
posted 1 year ago - woolroom