Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,773 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,773 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Book delivered as ordered”

Helpful Report

Posted 11 months ago

“The book was as described and arrived on tlme”

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Posted 11 months ago

“Product good, still waiting one item. your delivery company rubbish. Whilst leaving notice on front door with safe place parcel was dumped thro a locked back gate in the open, thank goodness it didnt rain.”

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Posted 11 months ago

Hi David, Thank you for your review. Many delivery companies have started to leave more and more parcels in safe places following the success of this practice during the UK lockdowns. We are however happy to hear that you have retrieved the parcel and that you’re happy with your new book. Our Customer Service team is on hand to assist with any future issues. They can be reached via email using help@wordery.com. Kind regards, Wordery Customer Services

Posted 10 months ago

“For now is good.”

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Posted 11 months ago

“Wide selection, good service and everyting is posted fast and well paked.”

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Posted 11 months ago

Hi Miranda, Thank you for your review. We are delighted to hear that you have enjoyed our wide selection of books and fast dispatch. We hope to see you at Wordery again soon! Kind regards, Wordery Customer Services

Posted 10 months ago

“I love ordering from wordery. Excellent choice of books and typically quick delivery too. I just wish the books didn't always get sent individually but where grouped together when I order them together.”

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Posted 11 months ago

Hi Regina, Thank you for your review, We are always looking for different ways to improve our service and we appreciate your honest feedback regarding our parcels being sent individually. We always aim to pack as many items in one parcel when possible. We are sometimes unable to achieve this if the books on your order contain different dispatch estimates. We hope that this doesn’t deter you from using us again in the future. Kind regards, Wordery Customer Services

Posted 10 months ago

“Overall very happy with Wordery. Ordered 2 books, they arrived separately, one really soon, the other quite a bit later. Would happily order from the Wordery again, just be mindful of delivery times if in a hurry.”

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Posted 11 months ago

“usually quite good, although books a little expensive”

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Posted 11 months ago

“Easy transaction , great book at fair pricing, highly recommended website”

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Posted 11 months ago

“Books were reasonably priced and arrived in good condition. Packaging was adequate.”

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Posted 1 year ago

“Very good service, and very good prices. For perfection, books could arrive a bit faster though.”

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Posted 1 year ago

Hi Manuel, I’m glad to hear that you are happy with our service and price, thank you for taking the time to leave us a positive review. We provide estimated delivery dates on our listings which are available prior to ordering. I have checked your order and I am pleased to see that your order arrived within the delivery estimate. Our express delivery option is available on the majority of our books, if you ever require your books a little faster than our free delivery option. Kind regards, Wordery Customer Services

Posted 11 months ago

“My order took longer than expected, however, I think this was a supplier problem and not Wordery's fault. Staff at Wordery were kind and informative, therefore I have no hesitation in recommending them.”

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Posted 1 year ago

“As always, I'm very pleased with the books and everything about the order except that, instead of a no-fuss Royal Mail delivery, I had 10 emails from Evri which seemed excessive - especially as some of them were contradictory and confusing.”

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Posted 1 year ago

“Books could be a little cheaper.not buying many because of the price.”

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Posted 1 year ago

“Good range of books, simple system. In an ideal world, it would be nice to have all items in just one delivery- on the basis that books aren't time sensitive . I don't mind waiting longer for some items- it would save transport costs.”

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Posted 1 year ago

“Well stocked with a good range of books. Fast delivery using eco-friendly packaging. However, ordering on the iPhone or iPad is very unreliable- often it doesn’t work.”

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Posted 1 year ago

“Not as quick as Blackwells”

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Posted 1 year ago

“I ordered a book and it was well delivered in good condition”

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Posted 1 year ago

“My order of eight books came in three lots. one, two, and five. The last came in a box large enough for forty with many yards of crumpled paper. A smaller more suitable size would have been better. Other wise fine.”

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Posted 1 year ago

“I like worded as it has a good selection of books, the free postage is also very useful.”

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Posted 1 year ago

Wordery.com Ltd is rated 4.7 based on 83,773 reviews