“I was told $250 for 2 hours. They went over 1/2 to 45 minutes and I was charged $440. That seems to be a little excessive.
They did a decent job but $440. Will never use your service again.”
“I guess my biggest mistake was not doing research and/or checking around to see how many people were actually satisfied with the cleaning services by Molly maid. They came out to my house on Tuesday, June 28, 2021. The main things I want to done more than anything was washing my floors, vacuuming the carpets, and dusting. They did a horrible job. They started out when they first walked in the door asking me if I had a stepstool because they forgot their‘s. I told them that was no problem and they could use mine. However I don’t know why they wanted it when they didn’t dust the shelves that they would have needed the stepstool for. My black wood shelves that they dusted were left with white streak marks all over them, I have glass insert end table and coffee table in the family room which they never touched. My mirrors in my bedroom were not cleaned. My kitchen counters were not touch as far as I could tell, because when I moved anything on the counter you could see the dirt behind it. I will never have Molly maid again and I hope that anybody that reads this well think about it before they call them to their house. I’m 74 years old and I don’t have the money to pay they’re exuberant prices for a horrible job. One more thing. I was told I had to pay a $100 deposit upfront that was nonrefundable and that when they came out to clean they would give me the price of how much it would cost. I said that would be fine because I would like to know how much it was going to be before they started. Stayed in the basement while they clean so not to bother them and when the man came out to check things over and give me a price the only thing he left me was how much it would be if they came monthly weekly or every two weeks. It ended up costing me $403 which I now have a dispute filed with my Visa card company about the job they did and how much they expected me to pay. As of right now since I took lots of pictures I don’t think I’m going to have to pay them a dime. Sorry company and very disgusted customer !!!”
“This was our first experiance with having someone come in our house to clean and we will never do it again. We will be spending the day cleaning the mess they left. Our floors on the main level looked horrible, there were cleaning substances left on our bathroom walls and bath mat, one of our toilets had something black all in it, mutiple areas were not dusted or touched at all. These are just a few examples of what was wrong. For over $300 I have to clean my house more then before they came. DO NOT WASTE YOUR MONEY ON THIS COMPANY!”
“Don't let their high rates fool you that they do a great job. The two young energetic looking people they sent were anything but. Hired for a top to bottom home cleaning and when I went in after 1.5 hours both were texting on their phones and both were still doing the same room as when they started! I was like really ? When I asked what they had been doing all this time they gave me attitude. I didn't want to seem like now I was trying to skate on the rate so gave them another chance to clean for the remaining 1.5 hours. I asked them to tackle the vacuuming and dusting and they were like don't tell us how to do our job. Excuse me but I am paying you and then we got into it. I should have called the office right then and there but I was so taken aback by them I felt intimidated! When I did call the office after they left I got yessed to death and not a call back to ever address my issues. Look for independent cleaners in your area you don't know who you are going to get through these people.”
“Thank you Angelina and Maria for making our just sold home spot clean free for the new buyers. It is sparkiling and smelled so good. Maid were friendly and professional. Definite must when transitioning to a new home. We will use their services again for occasional clean at new house too. Thank you!
Mr. & Mrs.Bobb”
“Bad job to work at have to be rushed through a job the leads don’t do their job when other employees are on the phones homes not being cleaned properly no breaks or lunches have to eat crackers in between houses getting In trouble if we take more then 15 minutes getting to a house also houses have to be cleaned in less then 2 hours instead of cleaning the way a house should be cleaned only products that are used are dawn and all purpose spray and depends on crews only all purpose is used instead of scrubbing the bathroom down vacuums don’t pick up worst place to work at employees talking about other employees Molly maid of lubbock is the worst place”
“Buyer beware!! Way overpriced for the service provided, I ordered a moveout cleaning, so the house was 97% empty. The lack of attention to obvious detail was almost embarrassing. Blinds started but not finished. Doors, door jams, light switches not even touched. As it was a moveout order it was the last thing I had done before moving away so I finished the cleaning myself. Went to pay the bill and the only compensation they offer is to come in and redo what they neglected. Someone else was moving in, I didn't have that luxury. Should have employed a private party...”
“My name is Ann Hunter and I have the Molly Maids clean my home once a month and I love it. My home just looks wonderful when they finish and it smells so clean, they do a wonderful job and I am very happy with the girls that clean. Thanks Ann Hunter”
“I've found Molly Maid to be very reasonable and trustworthy. Emily and Selena are hardworking, honest, friendly, and VERY dependable and I really appreciate them!”
“If I could give negative stars, I would. We tried cancelling service the night before it was scheduled because my inlaws were in town. We have a big, barky dog so I always take her to dog day care when the ladies come. This time, I didnt’ because we cancelled. Or so I thought. The team showed up as I was leaving for work. I told them we had cancelled. They left inside of 5 mins after arriving. Still got charged. I called dispatch. They said they wouldn’t refund. I asked to speak to the supervisor. The receptionist said the supervisor would call back. The supervisor never did. I called back a week later. Got the same song and dance. I again asked to speak to a supervisor and said if they were unable to refund the fee I would take my business elsewhere. They called back, but I was at work and they were scheduled to do a cleaning the next day, so I wanted to wait until after the crew came to cancel because I was concerned about shenanigans. The crew never came. I called back and the dispatcher said they didn't arrive because I threatened to terminate service. I then cancelled the service. This was after another instance where I asked to reschedule a service they charged me for and they never came, despite me taking the dog out of the house for three days.
Lousy customer service. We’ve been customers for years. There are lots of reputable cleaning services out there. Do yourself a favor and choose another one. Molly Maids doesn’t care about customers. At all.”
“Team 6, Lace & chyna really do a good job cleaning my house, once
a month. I appreciate their service when they come. They are nice
and friendly. My dog, Chance is always happy to see them too and
has to say hi to them when they arrive.”
“As someone who has seen first hand how this company and owner / management operate , I would not recommend the services . The woman who runs the business is absolutely vulgar! She lacks professionalism and cares only about them $ signs . She could care less for her staff and even has the audacity to maliciously gossip about them. Not to mention what she says about her clientele. Unprofessional is an understatement in any regard when making a review about this individual. Located in Thunder Bay, ON”
“My team# 39 did an awesome job I’m very pleased they were very professional pleasant to have in my home. I very much want them back permanently. Besides I don’t like change. Please send Miranda & Ruby back.......”
“I had team 7 Anahi and Mayra, I’m moving to Arizona. I had a very full house. A lot of packing and shipping. They were excellent. Very pleasant and worked steady. I may have them one more time as I don’t leave until 12/09, I’m still living here in a blow up bed. So the fridge, stove and freezer will still have to be done. I’d have them back in a heartbeat.”
“This is the worst company I have ever worked with. The owner refused to beleive a word I said and needs to get her head out of her own ass. I will never be working with these dishonest people again and I reccomend you do the same. I do not understand how their rating is so high. I would give them a zero if I could. The cleaning ladies broke an item of mine, took my kitchen sponge and left it outside (I had to get a new one, that is disgusting!), and did not clean properly as there is still dust and dirt in places (even though they charged me an extra $55 for a half an hour!!!). This company is a total rip off and not worth the headache.”
