“I booked a shuttle to take myself and my mother from Faro Airport to our hotel in Carveiro in June. Our flight landed on time and we checked in with A2B 15min after landing and were told to wait 100ft away for our shuttle. There were a lot of people waiting in this area but we didn't think anything of this. After an hour passed we were starting to get frustrated, as were the other 20+ people waiting. I went and asked how much longer our shuttle would be as there were no free seats and my mother suffers from arthritis. We were just told to carry on waiting and that they couldn't say how long it would be. 2 girls in earshot then told me they had waited 4 hours and didn't know how much longer they had to wait either. Another hour passed and I asked again how long it would be as our contract with them stated our shuttle would collect us within an hour of checking in. All the woman could tell us this time was that as it was a Sunday they didn't have enough drivers. Still no estimate on time or even if we would get a shuttle. Another hour passed and it was the same story, she couldn't say we would definitely get a shuttle and as my mother was now sitting on the floor due to her arthritis we got a taxi costing us 60 euros. After numerous emails at first with Travel Republic who I had booked through acting as a go between, and then directly with A2B all they could offer me was the cost of my ticket refunded, around £9. They repeatedly lied during the first emails, firstly saying my flight had landed late, this was easily disproved with a screenshot of a flight checker site. They then said I was told I would get a shuttle, all we were told was that they, didn't have enough. They didn't reply to my last email a week ago asking for an address to send legal correspondence as I am now taking this to the next level to get my taxi journey compensated for. I know there will have been many other people in the same boat this day, and probably other Sundays, and their attitude to their customers on the day and through email is terrible.”
