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Aliexpress Reviews

1.5 Rating 2,543 Reviews

11 %

of reviewers recommend Aliexpress

Company Reviews

1.5

Based on 2,543 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 22nd April 2024

Dumb Girl Who Shouldn’t Have Ordered From Here!

Aliexpress 1 star review on 19th April 2024

Aliexpress 1 star review on 19th April 2024

Aliexpress 1 star review on 19th April 2024

Aliexpress 1 star review on 10th April 2024

Aliexpress 1 star review on 5th April 2024

Aliexpress 1 star review on 3rd April 2024

373

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AE used to be a reliable, inexpensive place to purchase items, but since last fall, they have stopped acknowledging purchase & notices of items being sent out. One would have to log on to its website to find out status of purchase. The last straw was my last purchase on Jan 30, 2020. It's now 4/28 & item has still not arrive. Last dispute date is today, yet trying to get a refund went into an endless loop.”

Posted 3 years ago

“There is no 'Live Chat', it's a complete shambles, it's impossible to get a result to a particular question. Typical Chinese junk system. You'll spend forever trying to get an actual person through 'Eva' - but it's just a computer continuously redirecting you, even if you actually ask for someone, you get nowhere. The Chinese need to realise that customer service is EVERYTHING. Avoid Aliexpress at all costs, use Amazon or Bay. They actually have real people who care. The Chinese couldn't give less of a damn. Which is to be expected. I'll never use this junk site again.”

Posted 4 years ago

“It is so bad. Please don't order anything from this website. Aliexpress sucks”

Posted 4 years ago

“Aliexpress and the sellers I've come across are extremely dishonest. I searched for some much needed items. filtering for shipping within the United States. Sure enough China based sellers pop up with product ads prominently displaying a USA flag. You are given the option to select "from the United States" in your check out. Doing due diligence, I contacted 5 different sellers, asking where in the United States the products came from. In all 5 cases, they absolutely avoided answering honestly. Most used copy and paste responses. I asked several times. None would answer. So I decided to make one small purchase. 5.98 shipping. Upon checkout, I get tracking information. What shipping company? I have no idea. It's a Chinese shipper. 17 days for arrival. Now the seller won't reply to my questions about thier lies. Now I take my documentation to Aliexpress.... messages to and from myself and the sellers. Screen shots showing USA based shipping. Thier response? Basically "tough" and, "we sure to look into your seriousness complaint". The sellers know they are lying. Aliexpress knows they are lying. Zero ethics. Zero caring. Typical. My advice. Juat stay away.”

Posted 4 years ago

“SCAM SITE DONT GET ANYTHING ROM IT I DID NOTHING CAME MY LOST”

Posted 4 years ago

“Scam site, you will never get anything, tracking numbers don't move for months or ever”

Posted 4 years ago

“It’s almost like all these people leaving reviews for long shipping times and slow response times have no idea that China is shut down because there’s a FREAKIN PANDEMIC GOING ON!”

Posted 4 years ago

“AliExpress is an absolute disgrace. Do not buy from this platform. It’s a scam. I’ve ordered products, been charged and not received anything. The dispute process is a joke. Upon opening a dispute after the goods weren’t delivered, AliExpress told me to ‘ask (my) children’ if they are hiding the delivery. I’ve ordered heaps of stuff online. I’m an online shopper. This platform is the first to rip me off. AliExpress stole from me. I can only assume they will from others as well.”

Posted 4 years ago

“I bought one iptV box paid $144.89 for 18 months subscription. After only 3 months use ZhiDeer AliExpress has shut down my service. Send almost 50 messages to seller but no responses. Tried AliExpress direct no luck at all.”

Posted 4 years ago

“The hair color was not as shown. Quality looks cheap. The refund guarantee is bogus/fraudulent. I have been trying to return the item for a refund and have been given the runaround. They gave me a $12 refund on a $63 purchase. Unacceptable. I want to return the wig for a full refund. Customer service is terrible. You can’t speak to anyone only online chat. It’s a foreign company and their directions make no sense. Very frustrating. I just want to return the item for a FULL refund and I will NEVER order from them again. DO NOT ORDER from this company!”

Posted 4 years ago

“This company is a disgrace. Not live chat even if the site said there is one. not way to chat with anybody directly. Not way to talk or email the customer service either or contact anybody at all. their email address is not provided. When buy an item and pay for an expensive faster postal service sellers just send you the item with the cheapest available postage without giving any care about what you paid extra and what you actually selected. The just want to save money stealing yours used for a faster more expensive postal company like epacket for example or EMS express. This cannot be fixed. Once they sent the item with a 50-60 days delivery time then you will need to wait 3 months to get an item instead then 20 days and nothing can be done. Not even apply for refund or for a complain as it states that the item has been sent and to fail a dispute it is too early. Sellers do not get punished from Aliexpress to prevent this kind of thievery and bad behavior. Will never use that site again!!!”

Posted 4 years ago

“It sucks a lot of people on here have had such a bad experience with AliExpress, mine personally has been more positive than negative. I have found many items that are of great quality for a reasonably low price, things that would have cost my twice as much here at home. Most sellers are nice and try to work with you when you have questions or a problem. Now there is a dark side to this marketplace as well: the help bot needs a lot of work, customer service via the chat are completely useless and read from a script, and sellers posting false presumptions about their products as well as using fake tracking numbers to meet processing times needs to be addressed by AliExpress and managed a lot better. Overall tho if you read reviews and choose store with higher ratings, the majority of the time things go smoothly, albeit over the course of 2-4 months but you can't blame AliExpress for the coronavirus”

Posted 4 years ago

“AliExpress is a total scam trying to lure unsuspecting US customers into thinking they're getting a deal. The products they send tend to be near expiration dates and if you have anything that you want to return, good luck getting through to customer service. Some merchants are honest but you take your chances. If you don't get a refund, you are out of luck. The automated help bot is totally worthless and is just an automated bot that doesn't really do anything. There is live person via chat when you can get them and when you file a claim, they say they will get in touch with you via Email but they never will. With the Chinese CCP virus going around the globe, their service is even less now dayss. So unless you are willing to gamble on junk products or just throwing your money away, just stay away from this site.”

Posted 4 years ago

“Absolute dog fight to talk to a real person, Shipping should off been 20 days, 5 months later still not here, Seller keep saying to wait 2 weeks then another 2 weeks. Support is use less.”

Posted 4 years ago

“I never buy from Ali Express again. They send the damaged items and try very hard to ignore my refund request. I have ordered some seeds and its never germinated ...money wasted if buying from Ali Express. Lucky i have Deactivated my account so they never can ripped me off again. Go to hell Ali.”

Posted 4 years ago

“Ordered a poster with approx 3 weeks before birthday, and approximately 5 weeks later still haven’t received it. Need to go through a long process to get in touch, rather just tell you guys, beware.”

Posted 4 years ago

“The tracking number was fake, item never arrived. Opened the dispute and was told that my money refunded. Never received the refund, they just pocketed it. Just a regular chinese crooks.”

Posted 4 years ago

“Horrible timeframe. Almost 3months gueestimated. I waited 4 months n nothing came in. I tried canceling n wanted me send the item I never recieved. Pathethic.”

Posted 4 years ago

“People that are complaining are noobs. Aliexpress still is a perfect platform. Due to the Coronavirus outbreak packages have delays. And yes there are scammers on Aliexpress, thats why you should never buy from a seller with a rating of 96% or lower. Read the reviews. Do not complain because you dont understand the platform 😂”

Posted 4 years ago

“recevied package late, no return label included, contacted seller to item does not fit and shipped late, but to no avail seller only responded when when disputed started. Still refuses to send necessary infor to do return and refuse to issue refund. Shady business practices, will use my media and fellow followers to make sure they stay a way from unethical businesses like Ali Express and its sellers. Communication within the dispute process in no better have gotten no where with them either. 700 + followers notified and counting to stay away....”

Posted 4 years ago

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Aliexpress is rated 1.5 based on 2,543 reviews