Aliexpress Reviews

1.5 Rating 2,507 Reviews
11 %
of reviewers recommend Aliexpress
1.5
Based on 2,507 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Aliexpress 1 star review on 28th March 2024
Truc Luu
Aliexpress 1 star review on 28th March 2024
Truc Luu
Aliexpress 1 star review on 12th March 2024
Craig
Aliexpress 1 star review on 18th February 2024
John
Aliexpress 1 star review on 17th February 2024
Jake Land
Aliexpress 1 star review on 19th January 2024
Rubel
Aliexpress 1 star review on 19th January 2024
Rubel
363
Anonymous
Anonymous  // 01/01/2019
I bought a processor in the CPUIT store using ALIEXPRESS. Intel processors are very complex products that only a professional center and professionals can work with. I entrusted all the work to excellent professionals with many years of experience. The professional service center gave a clear conclusion that the processor I received from CPUIT STORE is not working. The document I received from them and provided to ALIEXPRESS clearly states the serial number and model number of the processor. I asked the seller and ALIEXPRESS to process the return of the processor. The demands that I receive from the seller CPUIT STORE and ALIEXPRESS for a refund are a clear mockery and a violation of fundamental consumer rights. At the first attempt, the ALIEXPRESS dispute system states that possible necessary evidence may be a certificate from the service center (certificate of non-repairability), confirming the presence of problems (technical malfunctions) with the product. On the second attempt, the ALIEXPRESS dispute system asks for a high-quality video demonstrating installation, processor settings and various tests. I would like to add that no complaints about the way this "CPUIT STORE" seller communicates and how the ALIEXPRESS dispute system handles such situations is simply not enough to describe how buyers are deceived in product descriptions and ridiculed during disputes. The CPUIT STORE seller writes “enjoy 7 days of returns” and "one year of warranty", which is a clear lie in their attitude towards me and their customers. I immediately started asking for a refund the day after receiving the processor. To which I received a strict refusal.
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Posted 1 month ago
Many orders never recived. The same happened with last 3 orders. When i check tracking, order is at the post office- in the post office never arrived. Thanks to that Aliexpress denied refound! I do not prefer anymore!
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Posted 1 month ago
I ordered on aliexpress and one of my command was cancelled because they didnt receive the package. I tried to get a refund and it never happen. It has been over 2 months now and I will never order from them ever again.
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Posted 1 month ago
I bought a used Intel Core X9100 processor from the CPUIT store. I asked the seller many times to send me a working processor. But I got a processor from them that doesn't work. A very good service center was unable to install it and/or get it to work. The seller categorically denied a peaceful solution to this problem and insisted that he thoroughly test all the processors, and now I myself have to prove that this used processor does not work before he will accept a return. He did not bother to answer me quickly, put off solving this problem in every possible way and only at the last moment answered with short general phrases. I started a dispute with AliExpress, as a result of which they demanded additional evidence, such as videos of scientific experiments and reports from official service centers with all seals and signatures valid for China. But it is obvious that no legal document I can obtain will be useful in China. I had to close this dispute and start a new one, saying that I just want to return this processor in the packaging that I received. But AliExpress only agrees to a very limited number of days to start a dispute, and what the situation will be with returning the processor without strong legal evidence to China is obvious. Now I have no working processor, no return address from this seller, no money, no trust in AliExpress. This is a clear violation of the fundamental rights of customers in any country other than China. With AliExpress you will be deceived by very experienced combinators.
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Posted 1 month ago
aliexpress is a scam, stay away
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Posted 1 month ago
NEVER buy at Aliexpress !!!. 60 days of delivery and from time to time.....goods NEVER arrived !. Service is so bad. Refund process is VERY DIFFICULT and LOOOOOONNNNNNG !!
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Posted 1 month ago
I have ordered three different coats just days apart. Not one of them was shipped . They all had excuses about that color was sold out or the style no longer in stock . They sent happy faces about how they were gonna send me a different one but I got nothing. 🙁🙁🙁
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Posted 1 month ago
AliExpress dispute process a sham AliExpress allows seller to send you wrong item & charge you despite bait & switch AliExpress Refund Policy states refund for wrong item sent. Their small partial refund for something I didn't want is unacceptable. Dispute process very convoluted & time-consuming. Not user-friendly. Will never purchase from AliExpress again.
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Posted 1 month ago
I put a tricycle in the basket. Then got a message it doesn't deliver to my address here in Surrey UK. Also they don't have a telephone number. 👎☹️👎
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Posted 1 month ago
Aliexpress Dispute system is a sham. They believe their Vendors. I had an order which was marked Delivered on the Aliexpress website, but it was not delivered. My Dispute was ruled in favor of the Seller. My order was then marked Completed. Aliexpress has no real Guarantee, as they state. They are just as crooked as some of their Sellers (opinion). Their Catch 22 comeback is "provide evidence" of the non-delivery. I WILL NOT SHOP AT ALIEXPRESS AGAIN !!!
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Posted 1 month ago
Once they have your money and the dispute window is closed you will not get any support from the sellers or Aliexpress. If your product stops working in 2 months, you're out of luck, they don't care. Seller cut off all communication and will do nothing for me. If you somehow manage to get ahold of live support they will tell you they will sort it out, but nothing ever happens, they just keep encouraging me to contact the seller. Stay away if you're planning on buying something that costs more than a few dollars.
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Posted 2 months ago
Order was defective. I did not open an account and so now I cannot open a dispute. They just tell you to dispute in your orders but when you don’t open an account when purchasing you cannot do this. So even with proof of purchase and an order number they will not look at a return or a refund. Very dodgy company
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Posted 2 months ago
I'm hopeless because two months is over but didn't get my refund money from you.
Aliexpress 1 star review on 19th January 2024 Aliexpress 1 star review on 19th January 2024
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Posted 2 months ago
Site is a scam haven't received any items I ordered and they said I received them and refuse to acknowledge the problem. STAY AWAY, SCAMMERS
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Posted 2 months ago
I made a purchased on 23 December 2023 worth 151.01 and item was not delivered. due to reason that the status is frozen. Since they cannot deliver I requested a refund and they refused. This company is a scammer. STAY AWAY FAR FAR AWAY from this company.
Aliexpress 1 star review on 17th January 2024
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Posted 2 months ago
They do not guarantee products are what is stated I spent over 300.00 on 50 items and they were all defected. THEY do not stand behind the BUYER!!! BEWARE After putting in all what they required we did all the pictures and video they closed the case and basically screw us and we lost money on defected products. That has to be thrown away. Never buy from Sirreepet grooming Store
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Posted 2 months ago
Caution! Everything works fine in the beginning, but when you place a higher value order that never arrives and gets returned to China aliexpress refuses to refund your money! Their buyer protection is a scam and customer service is automated replies artificial intelligence!!!
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Posted 2 months ago
Ali Express supports scammers. I bought $2500 of LEDs, of which a large portion turned out to be defective, breaking within 3 weeks. Ali Express offered me $40. Im about $1000 out of pocket. Beware!
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Posted 2 months ago
I have been overcharged without my permission, on order £140, overcharged by around £70 and on other orders higher value £350, more than £150. Only find out when looked at my bank account. Aliexpress customer service said these charges are Exchange rates and services. I haven't been warned or even know they are exist before final check out. Nothing was on final invoice about it. It is Aliexpress new trick to take money from customers without warning before check out, even when Tax and delivery charges already included. Please be aware before placing any order. As they ask you to open Dispute, but every shop page where orders have been place, don't let you do it, as it ALWAYS UNDER MAINTENANCE. I will never use them again.
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Posted 2 months ago
Last year 2022 I bought an electric large pancake frying pan, 1.8L electric cooking pot and a dough rolling mat. All arrived in perfect condition. Very happy. Beginning of this year I place order again 3 electric appliances and 8 kitchen gadgets. Still waiting to arrive. After read so many bad reviews, really made me worry that I spent over NZ$500+ this time. Will give reviews again when my orders arrive or not. Really worry now after read the reviews 😕 🙄
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Posted 2 months ago
Aliexpress is rated 1.5 based on 2,507 reviews