Aliexpress Reviews

1.5 Rating 2,534 Reviews
11 %
of reviewers recommend Aliexpress
1.5
Based on 2,534 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Aliexpress 1 star review on 19th April 2024
Anonymous
Aliexpress 1 star review on 19th April 2024
Anonymous
Aliexpress 1 star review on 19th April 2024
Anonymous
Aliexpress 1 star review on 10th April 2024
Juan Perez
Aliexpress 1 star review on 5th April 2024
Natasha
Aliexpress 1 star review on 3rd April 2024
Anonymous
Aliexpress 1 star review on 3rd April 2024
Anonymous
372
Anonymous
Anonymous  // 01/01/2019
I spent over $50 over 2 months ago, they still won’t refund me, saying it’s still in transfer. Very difficult contacting them. This is the second time that I haven’t received my product and no refunds. Better stay away from them. Temu is much better.
Aliexpress 1 star review on 17th February 2024
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Posted 2 months ago
don't buy cat slippers and I got bear slippers instead!!!!!! u will get the wrong ones and to get a refund u will have to send the item back to get ur money back I got bear ones and they r a dollar cheaper then Wat u pay for so it's a scam don't use this app
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Posted 2 months ago
What a waste of time AliExpress. Put an order in for 8 items 2 arrived, the cost for the missing items is over £60, I have tried for refunds but to no avail, trying to contact AliExpress is useless they do not want to know. If you want to buy from China use Temu I use them a lot and I have never had a problem. BE WARNED AND BEWARE ALIEXPRESS.
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Posted 2 months ago
Lots of counterfeit fake items Mostly junk items that are fake and make you pay to ship back to them DONT BUY HERE
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Posted 2 months ago
They take the money for orders, but when they fail to deliver the items, they refuse to refund the money. When we order from Aliexpress with Choice Delivery, we expect a trustworthy and safe delivery of promised goods. We do not expect to pay for something that will never be delivered. Τhe required protection is not provided to the buyer, so the whole system is unsuitable for online shopping.
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Posted 2 months ago
When the package you have paid for and ordered never reaches its destination, and instead of compensation Aliexpress, which undertook the delivery through Choice, denies any responsibility, then it is obviously a company of low credibility and completely unsuitable to trust for shopping.
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Posted 2 months ago
Sent wrong item, not the model number I ordered. Uploaded photos as, requested, opened dispute end Jan, returned item, signed as received back 7th Feb. Now 15th Feb, no refund, keep getting told don't worry your money safe with us, if seller doesn't respond after 5 days we get involved and issue refund. That hasn't happened, just being told same thing for weeks, so now I have to contact my card company to get my money back. Worst company ever. Do yourself a favour and avoid like the plague, use temu instead.
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Posted 2 months ago
I bought a processor in the CPUIT store using ALIEXPRESS. Intel processors are very complex products that only a professional center and professionals can work with. I entrusted all the work to excellent professionals with many years of experience. The professional service center gave a clear conclusion that the processor I received from CPUIT STORE is not working. The document I received from them and provided to ALIEXPRESS clearly states the serial number and model number of the processor. I asked the seller and ALIEXPRESS to process the return of the processor. The demands that I receive from the seller CPUIT STORE and ALIEXPRESS for a refund are a clear mockery and a violation of fundamental consumer rights. At the first attempt, the ALIEXPRESS dispute system states that possible necessary evidence may be a certificate from the service center (certificate of non-repairability), confirming the presence of problems (technical malfunctions) with the product. On the second attempt, the ALIEXPRESS dispute system asks for a high-quality video demonstrating installation, processor settings and various tests. I would like to add that no complaints about the way this "CPUIT STORE" seller communicates and how the ALIEXPRESS dispute system handles such situations is simply not enough to describe how buyers are deceived in product descriptions and ridiculed during disputes. The CPUIT STORE seller writes “enjoy 7 days of returns” and "one year of warranty", which is a clear lie in their attitude towards me and their customers. I immediately started asking for a refund the day after receiving the processor. To which I received a strict refusal.
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Posted 2 months ago
Many orders never recived. The same happened with last 3 orders. When i check tracking, order is at the post office- in the post office never arrived. Thanks to that Aliexpress denied refound! I do not prefer anymore!
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Posted 2 months ago
I ordered on aliexpress and one of my command was cancelled because they didnt receive the package. I tried to get a refund and it never happen. It has been over 2 months now and I will never order from them ever again.
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Posted 2 months ago
I bought a used Intel Core X9100 processor from the CPUIT store. I asked the seller many times to send me a working processor. But I got a processor from them that doesn't work. A very good service center was unable to install it and/or get it to work. The seller categorically denied a peaceful solution to this problem and insisted that he thoroughly test all the processors, and now I myself have to prove that this used processor does not work before he will accept a return. He did not bother to answer me quickly, put off solving this problem in every possible way and only at the last moment answered with short general phrases. I started a dispute with AliExpress, as a result of which they demanded additional evidence, such as videos of scientific experiments and reports from official service centers with all seals and signatures valid for China. But it is obvious that no legal document I can obtain will be useful in China. I had to close this dispute and start a new one, saying that I just want to return this processor in the packaging that I received. But AliExpress only agrees to a very limited number of days to start a dispute, and what the situation will be with returning the processor without strong legal evidence to China is obvious. Now I have no working processor, no return address from this seller, no money, no trust in AliExpress. This is a clear violation of the fundamental rights of customers in any country other than China. With AliExpress you will be deceived by very experienced combinators.
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Posted 2 months ago
aliexpress is a scam, stay away
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Posted 2 months ago
NEVER buy at Aliexpress !!!. 60 days of delivery and from time to time.....goods NEVER arrived !. Service is so bad. Refund process is VERY DIFFICULT and LOOOOOONNNNNNG !!
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Posted 2 months ago
I have ordered three different coats just days apart. Not one of them was shipped . They all had excuses about that color was sold out or the style no longer in stock . They sent happy faces about how they were gonna send me a different one but I got nothing. 🙁🙁🙁
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Posted 2 months ago
AliExpress dispute process a sham AliExpress allows seller to send you wrong item & charge you despite bait & switch AliExpress Refund Policy states refund for wrong item sent. Their small partial refund for something I didn't want is unacceptable. Dispute process very convoluted & time-consuming. Not user-friendly. Will never purchase from AliExpress again.
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Posted 2 months ago
I put a tricycle in the basket. Then got a message it doesn't deliver to my address here in Surrey UK. Also they don't have a telephone number. 👎☹️👎
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Posted 2 months ago
Aliexpress Dispute system is a sham. They believe their Vendors. I had an order which was marked Delivered on the Aliexpress website, but it was not delivered. My Dispute was ruled in favor of the Seller. My order was then marked Completed. Aliexpress has no real Guarantee, as they state. They are just as crooked as some of their Sellers (opinion). Their Catch 22 comeback is "provide evidence" of the non-delivery. I WILL NOT SHOP AT ALIEXPRESS AGAIN !!!
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Posted 2 months ago
Once they have your money and the dispute window is closed you will not get any support from the sellers or Aliexpress. If your product stops working in 2 months, you're out of luck, they don't care. Seller cut off all communication and will do nothing for me. If you somehow manage to get ahold of live support they will tell you they will sort it out, but nothing ever happens, they just keep encouraging me to contact the seller. Stay away if you're planning on buying something that costs more than a few dollars.
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Posted 2 months ago
Order was defective. I did not open an account and so now I cannot open a dispute. They just tell you to dispute in your orders but when you don’t open an account when purchasing you cannot do this. So even with proof of purchase and an order number they will not look at a return or a refund. Very dodgy company
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Posted 2 months ago
I'm hopeless because two months is over but didn't get my refund money from you.
Aliexpress 1 star review on 19th January 2024 Aliexpress 1 star review on 19th January 2024
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Posted 2 months ago
Aliexpress is rated 1.5 based on 2,534 reviews