Aliexpress Reviews

1.5 Rating 2,530 Reviews
11 %
of reviewers recommend Aliexpress
1.5
Based on 2,530 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Aliexpress 1 star review on 10th April 2024
Juan Perez
Aliexpress 1 star review on 5th April 2024
Natasha
Aliexpress 1 star review on 3rd April 2024
Anonymous
Aliexpress 1 star review on 3rd April 2024
Anonymous
Aliexpress 1 star review on 3rd April 2024
Anonymous
Aliexpress 1 star review on 3rd April 2024
Anonymous
Aliexpress 1 star review on 28th March 2024
Truc Luu
369
Anonymous
Anonymous  // 01/01/2019
I have been overcharged without my permission, on order £140, overcharged by around £70 and on other orders higher value £350, more than £150. Only find out when looked at my bank account. Aliexpress customer service said these charges are Exchange rates and services. I haven't been warned or even know they are exist before final check out. Nothing was on final invoice about it. It is Aliexpress new trick to take money from customers without warning before check out, even when Tax and delivery charges already included. Please be aware before placing any order. As they ask you to open Dispute, but every shop page where orders have been place, don't let you do it, as it ALWAYS UNDER MAINTENANCE. I will never use them again.
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Posted 3 months ago
Be carefull on buying at Aliexpress ,lot of Scammer!!! This company is a scam!!!
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Posted 3 months ago
Definitely avoid this company. I had an experience where i was sent the wrong product. Likely intentional as the product looked similar but much lower spec which I why I suspect it was a deliberate scam. I arranged a return and sent the package back using the returns label provided to me from AliExpress. The return was received back on November 1st according to the tracking. I have been battling with them since then to get my refund and all I keep getting told is to be patient and no information is provided at all. No one in the company seems to have any clue what they’re doing and my experience has been disgusting. Avoid this company to avoid disappointment. The products are mostly cheap rubbish anyway.
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Posted 3 months ago
Bad bad bad
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Posted 3 months ago
Al maande in de klins met aliexpress zij hebben diverse pakketen bij elkaar gedaan en zijn ze kwijt en zij kunnen het zien maar geen geld nu weer een half pakketen en aliexpress zeggen het is toch geleverd zo werkt niet pakket is kapot en half 0 sterren ik raad iedreen temu aan als je bij aliexpress het product niet gevonden krijg spreek de seller er op aan krijg je link kun je het bij temu kopen vaak is veilig er beter voor u zelf en veel sneller
Aliexpress 1 star review on 5th January 2024
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Posted 3 months ago
Never trust Aliexpress. Many items item not delivered n claimed to b delivered. Ask for refund n they ask u to show proof that item not delivered. U wil just lose your money. No more ordering from them. The customer service is just hopeless n cannot understand buyers problem.
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Posted 3 months ago
ordered "new items", came fully opened with many missing. customer service is worthless and talks like chat gpt
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Posted 3 months ago
Aliexpress is the worst platform to do a purchase, fake platform with a fake products is as simple as that, they advertise 12 day delivery guarantee and than, when you contact them they will tell you to wait couple of months, Ebay and amazon are like day and night compare with aliexpress on everything
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Posted 3 months ago
placed orders on several items for the first time. received half of them. they don't ship all together. received 1st 3 parcels fine. The next 6 parcels didn't come to me. As per the tracking number they say the delivery attempt failed, whereas I didn't receive any phone call or email on that. next is the horrific experience. there is no clue where is my shipment because their shipping carriers are unrecognized, no Canadian phone numbers to contact, and no physical office to go to! Their sh**ty chat service redirected me to several Canada post offices where there was no parcel. finally, I wanted my money back. still, it's not allowed as per their sh**tty rules! how horrible the customer service can be! I ended off on this. after 2 months, I was able to get a Partial refund for 2 items, but still, 4 are missing! I will never use it and recommend everyone not to use it
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Posted 3 months ago
The item never comes ,lost somewhere..the 50days past and i made a dispute for ten day for refund .the ten days gone and want another ten days to wait...unbelievable
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Posted 3 months ago
Website is bad
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Posted 3 months ago
Bad customer service. They suggest you to select the option with the defective order tgat cannot be found on any platform of AliExpress. The more frustrating is that they did not take care to their apps and what the customers provided as an evidences. Buy some a dollar-products is okay but more than 2 dollars I would not suggest, if yoi don't have to deal with possibilities to recieved the defective items and get no refunds.
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Posted 3 months ago
I really disappointed with Ali express. They are stealing you. Don't ordered from them. I ordered machine and the agent Tina she is mid dealing with you not answering properly. I don't know when they will delivered my machine because in tracking not showing any thing Please don't ordered from them any thing they are just taking money and not delivering the ordered. Big big big stealer.
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Posted 3 months ago
It is a cheating company! They charge you for an item, but they don't send it to you and don't refund a payment! Just steeling your money! They try to cheat the whole world! Don't buy there!
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Posted 3 months ago
You will not be able to return your item. After weeks and weeks of being bothered for photos of the unopened product. Then the seller will say that it hasn’t been delivered yet even though it was delivered and had been shown as delivered in the system. The whole thing is a scam, I have a product I don’t have any use for unopened unused and I can’t return it. Do not bother with this site. They did offer for me to return it at one point, but I would’ve had to pay for the return, and with how rude the seller was accusing me of having stolen the product even though it was right in front of me and I already paid for it I refused. Good luck. 0 stars! Do not bother
Helpful Report
Posted 3 months ago
I have contacted them several times about several orders. The information on their website for the shipping company is incorrect. The phone number DOES NOT EXIST. The shipping company claimed they called me on a certain date to deliver the package and I have screenshots of my phone log that shows they NEVER called me. The WEBSITE PROVIDE ON ALIEXPRESS for the shipping company does NOT recognize the Tracking number. I messaged AliExpress over their app many times with screenshots to prove all the above. Finally someone gives me the address and phone number of the shipping company (COMPLETELY DIFFERENT from AliExpress app.) I call them and the do NOT recognize the tracking number. So I have no legitimate Tracking number. I have phone numbers that either DO NOT WORK or does not have my package information. Here's the kicker. The shop I bought it from wants to give me a refund. But AliExpress is NOT giving that option to either of us. SO SHOP WANTS TO REFUND BUT ALIEXPRESS REFUSES. DO NOT SHOP FROM THERE. Buy from Tiki, buy from Lazada, buy from SHIEN. I have NEVER had problems with buying from them directly. Aliexpress has not delivered and REFUSES to give a refund. Even if the shop that you purchased from agrees to it.
Aliexpress 1 star review on 19th December 2023 Aliexpress 1 star review on 19th December 2023 Aliexpress 1 star review on 19th December 2023 Aliexpress 1 star review on 19th December 2023 Aliexpress 1 star review on 19th December 2023 Aliexpress 1 star review on 19th December 2023
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Posted 3 months ago
AVOID. Do not be tempted by bargain prices this site is awful. They will take your money, not send goods and then you will not be refunded. Customer service repeatedly fob you off with excuses, customer service Shocking. You feel like you're dealing with conmen. Save yourself the trouble and avoid!
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Posted 3 months ago
Seller was contacted because items showed delivered but their response was something along the lines of “item marked delivered because shipping insurance was about to run out, the item is still on its way.” Seller didn’t want to pay the one dollar refund coupon for late delivery so they marked it delivered and said it’s still in the mail. Pretty much admitting to mail fraud but apparently that’s whatever to AliExpress. Well it’s been well over a week and nothing has shown up and I’m being declined refunds because I have no proof the items didn’t arrive. It’s hard to show physical proof of something you don’t have. Anyways I’ve re appealed but been declined. There is no help from customer service at all and just the same we will contact seller and wait for response loop. Any questions asked they will just say yes and agree with you. So I’ve come here because the whole Ali express system seems to be bots and ran as a loose scam. Sad because AliExpress has been legit in the past years ago, not anymore. Don’t test the waters just use Temu if you really want a Chinese Amazon experience. Working on refund through PayPal won’t try that again.
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Posted 3 months ago
Scammer seller knowingly sent me the wrong product, which I proved to AliExpress. The resolution on my case was bad and inadequate. Scam platform I am never going to use again
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Posted 3 months ago
Didn’t receive item, seller wouldn’t provide tracking, informed me delivered and signed for, no one was home to sign and it wasn’t delivered. Seller would NOT provide USPS tracking number but kept telling me to contact USPS. That’s IMPOSSIBLE without a tracking number. Sent me dead hyperlinks. Then AliExpress, in dispute process, asks ME to provide tracking info or otherwise prove it wasn’t delivered. They don’t seem to understand now shipping and customer service works. Run away from AliExpress, it’s TERRIBLE.
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Posted 3 months ago
Aliexpress is rated 1.5 based on 2,530 reviews