Aliexpress Reviews

1.5 Rating 2,532 Reviews
11 %
of reviewers recommend Aliexpress
1.5
Based on 2,532 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Tell us how Aliexpress made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Aliexpress 1 star review on 10th April 2024
Juan Perez
Aliexpress 1 star review on 5th April 2024
Natasha
Aliexpress 1 star review on 3rd April 2024
Anonymous
Aliexpress 1 star review on 3rd April 2024
Anonymous
Aliexpress 1 star review on 3rd April 2024
Anonymous
Aliexpress 1 star review on 3rd April 2024
Anonymous
Aliexpress 1 star review on 28th March 2024
Truc Luu
369
Anonymous
Anonymous  // 01/01/2019
Scammers paradise. Order 3 items , receive 1. Lots of broken and defective products sold. Not to mention counterfeit products. If you need a refund after getting scammed, they'll only offer you half your money back. Try communicating with sellers and you'll find out how many decipetful liars there are. That's if they can even understand what you are trying to convey.
Helpful Report
Posted 8 hours ago
Total scam. No refund or buyer protection... The tracking info is absolutely fake. Stay away
Helpful Report
Posted 23 hours ago
I recently had a horrendous experience with AliExpress that I feel compelled to share. I ordered a product from them, eagerly awaiting its arrival. However, the package never made it to my doorstep. After waiting for an unreasonable amount of time, I realized that it was lost somewhere in transit. What's worse is AliExpress's so-called "buyer protection" policy, which turned out to be nothing more than a facade. When I contacted their customer service about the missing package, they made me go through hoops, asking for all sorts of documentation and proof that the item was indeed lost. They demanded I submit lost shipping documents and other forms of evidence, making the entire process unnecessarily tedious and frustrating. It felt like they were intentionally trying to make it difficult for me to claim what was rightfully mine. In the end, I never received any resolution or compensation for the lost item. AliExpress left me feeling scammed and utterly disappointed. My advice to anyone considering shopping with them: stay far, far away from this scammy company. They're not worth the headache and hassle. Save yourself the trouble and shop elsewhere.
Helpful Report
Posted 1 day ago
I had a moment of weakness and had forgotten my past experience but it all came flooding back to me when my package arrived- no details on pack to trace company, no packing slip or invoice and items look more like fancy dress costumes NOTHING like the original item. ALWAYS made using extremely cheap nylon fabrics. They ten play game with you- When I log in my order is not there so I can't lodge a claim- luckily I used PayPal so have lodged a complaint but no doubt they have found a way around that too.
Helpful Report
Posted 2 days ago
Beware, if you have an issue with the seller or the product, Aliexpress won't back you up. They will say the buyer protection has expired, deal with the seller yourself. Order at your own risk.
Helpful Report
Posted 3 days ago
AliExpress made me feel sick, they'd cheat my money in my retuning items. It's OK I lost Β£35 isn't end of the world,but I can tell you this is the downhills way for AliExpress, your system has a big trouble. AliExpress is the first/only shopping app I have ever deleted.
Helpful Report
Posted 3 days ago
Worst experience ever. Didn’t receive couple of items and it is impossible to track it. Very poor communication. Quality of items- no comment
Helpful Report
Posted 3 days ago
Had a dispute which I knew I would never win when I was in the right. I cancelled my credit card, closed my account and deleted the app. Those actions are the best I have had on this site.
Helpful Report
Posted 5 days ago
Ordered an item I never received and they called my claim invalid. Can I give less than one star to these thieves?
Helpful Report
Posted 1 week ago
They are thieves you are waisting your time and money buying from them .
Helpful Report
Posted 1 week ago
They steal your money,and you never get anything in the mail I don’t understand how the us lets this type of pirates sale in this case steal from American
Aliexpress 1 star review on 10th April 2024
Helpful Report
Posted 1 week ago
Do not buy anything scam I tried buy cheap they I lost capo dollars scumers
Helpful Report
Posted 1 week ago
Total rip off bait and switch. Do not order from this company
Helpful Report
Posted 1 week ago
Ali express Digital store is like lucky draw. if you get your item you win. if item you get is defective or wrong you loose as there is no proper help center to help customer. they run business as they RUN is ASIA only and want to take money from North America without any support.
Helpful Report
Posted 1 week ago
There is a disconnect between their sellers and the website. I had an issue with my order and I contacted the sellers over Aliexpress's chat service. The seller end up agreeing with me and offered me a refund but I had to do it through the website since that was how I was charged. Following instructions, I did exactly that but it got denied immediately like it was an automated system. So I reached out to customer service and sent them everything I had including a screenshot of the agreement from the seller's themselves saying that this was their issue and they would be happy to refund me and they still denied it! How ridiculous is it that the middleman won't even listen to the people that pay them. That's how much a sham this company is. All they care about is keeping your money so either pray your order is exactly what you want or just order elsewhere because it doesn't matter if the factory screws up or if the seller screws up, it is still your fault.
Helpful Report
Posted 1 week ago
The quality of the item is not good.
Helpful Report
Posted 1 week ago
I made a big mistake and purchased something from this company and after 2 weekes i received an email say your package has been delivered successfully , I ran outside to get my package eguess what I have received ......nothing but empty small box field by papers with my address on the box !!!!! ):
Helpful Report
Posted 1 week ago
I've ordered a number of things before, usually few $'s worth - worked all right. I've ordered something a bit more valuable now, and voila; pack has never arrived. The tracking on Ali shows "delivered" - which is a TOTAL BS, because the tracking number does not even exist at AustPost. (the claimed courier for the job) Now their system wants "proof" - photos, videos - that I did not receive the package. They also want me to do it within 3 days otherwise the whole thing automatically closes. It's a system that seems to support scammer sellers. Use it sparingly, only for tiny garbage eg few screws you don't mind them "losing". I bet it's not lost, it was a scam to start with, since the tracking is non-existent. And this was one of the "official stores".
Helpful Report
Posted 1 week ago
Never got the hair i ordered they keep asking me to give them proof. How can i when everything on there end says deliver and i didn't get it.
Aliexpress 1 star review on 5th April 2024
Helpful Report
Posted 1 week ago
SPAM::SPIDER-MAN MASKS, too good to be true!!! I ordered a Spiderman mask for my grandson, expected delivery 4-4-24! I could not log into tracking info, I could not reach customer service until today, and was told it was held up at wear house or some lame excuse!!!😑😑😑😑😑😳😳😳😳😳😳
Helpful Report
Posted 1 week ago
Aliexpress is rated 1.5 based on 2,532 reviews