Aliexpress Reviews

1.5 Rating 2,530 Reviews
11 %
of reviewers recommend Aliexpress
1.5
Based on 2,530 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Tell us how Aliexpress made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Aliexpress 1 star review on 10th April 2024
Juan Perez
Aliexpress 1 star review on 5th April 2024
Natasha
Aliexpress 1 star review on 3rd April 2024
Anonymous
Aliexpress 1 star review on 3rd April 2024
Anonymous
Aliexpress 1 star review on 3rd April 2024
Anonymous
Aliexpress 1 star review on 3rd April 2024
Anonymous
Aliexpress 1 star review on 28th March 2024
Truc Luu
369
Anonymous
Anonymous  // 01/01/2019
do not purchase anything from this company!! I bought a compressor that was defective,requested a refund after 2 weeks of having to negotiate with seller,now i am having the same problem with ali express refusing a refund.This is after the seller agreed to refund my money ,
Helpful Report
Posted 6 months ago
Aliexpress customer SUPPORT +1 (805) 420 3070 Aliexpress P'H'O'N'E number +1 805-420..3070 Supertolles Programm. Es Unterscheidet sich grundlegend von allen anderen Sportprogrammen, die man erwerben kann. Man kriegt dauerhaft Feedback und Unterstützung, ist nie alleine und hat eine mega Community. Mein Fazit: ich würde mich immer wieder zur 90-Tages-Challenge anmelden! Meine Erfahrung: Eine super Community und ein mega Support vom Sjard Fitness Team! Die größte Herausforderung: Eigenverantwortung übernehmen. Immer wieder gern gebucht - ein sensationelles Konzept aus betreuter Schulung, Gruppendynamischer Motivation und Unterstützung, unglaublich wie sehr das pushed.
Helpful Report
Posted 8 months ago
Aliexpress CustO'mer Service +1 8O5.420 '3O7O Aliexpress pH.one NumBer'' +1 8O5.420 ,.3O7O We had a fantastic experience working with SeedLegals, specifically with Molly and Andrew. Molly guided us through the SEIS application process with utmost professionalism, and we received our Advance Assurance promptly. Andrew's comprehensive resources on funding options were incredibly helpful, giving us a solid foundation for our funding round. Overall, SeedLegals provided efficient communication and expert support. Highly recommended for startups!
Helpful Report
Posted 8 months ago
Not sure if people only come here to complain but I've had maybe a dozen bad transactions on Ali out of hundreds. And every single one was refunded
Helpful Report
Posted 1 year ago
My company has used Queensboro gear for years 𝘱𝘦𝘢𝘤𝘰𝘤𝘬 𝘵𝘷 𝘤.𝘶.𝘴.𝘵.𝘰.𝘮.𝘦.𝘳 𝘴-𝘶-𝘱-𝘱-𝘰-𝘳-𝘵 '𝘯𝘶𝘮𝘣𝘦𝘳' +𝟏 𝟖𝟎𝟓 𝟒𝟏𝟎 𝟓𝟎𝟒𝟎 𝘱𝘦𝘢𝘤𝘰𝘤𝘬 𝘵𝘷 "𝘩.𝘦.𝘢.𝘥.𝘲.𝘶.𝘢.𝘳.𝘵.𝘦.𝘳.𝘴" '𝘯𝘶𝘮𝘣𝘦𝘳' +𝟏 𝟖𝟎𝟓 𝟒𝟏𝟎 𝟓𝟎𝟒𝟎 now, to outfit everyone from our admin positions to our maintenance technicians. Their gear has always been top notch, when I need a specified item that doesn't appear on the website, my contact Anthony P is always quick to answer questions or find an item. The prices are fair and prepared as soon as possible. Ten out of ten would recommend.
Helpful Report
Posted 1 year ago
Vau! Pred kratkim sem tukaj naročil in vse, kar želim povedati - da sem resnično in popolnoma zadovoljen, hvala za vaše delo.
Helpful Report
Posted 1 year ago
J'adore ce site ! La livraison est incroyable et je n'ai jamais eu de problème jusqu'à présent. Continuez à faire du bon travail. Excellent service clientèle et très accommodant. Les produits sont authentiques ainsi que les prix fantastiques.
Helpful Report
Posted 1 year ago
Easy to work with, gets the items to you quickly. Good quality and packaged very nicely!
Helpful Report
Posted 1 year ago
Apskritai puiki patirtis. Labai greitai atsako į el. laiškus ir laivai iš esmės tą pačią dieną, kai perkate. Per naktį laivybos gaus ką jūs perkate ten asap. Apskritai labai malonus ir daiktas, kaip aprašyta. Supakuota labai gerai.
Helpful Report
Posted 1 year ago
I'm Gold member on Aliexpress and I've ordered products for many years. I often use coupons and discount the price. Not everything was good quality. Now I buy only if there is a lot orders and good reviews. I recommend this site. I safe a lot of money. If you can wait this site is perfect for you. I recommend this group on Facebook - Aliexpress for children and moms. Beautiful and usefull products.
Aliexpress 5 star review on 28th September 2022
Helpful Report
Posted 1 year ago
I have been on AliExpress already with a platinum level and for many years. Yes, everything happened, something not of very high quality came. But if I issued a refund and provided photo evidence or a video of the essence (what is the defect of the product, discrepancy with the description), then I always! returned the money. Also, if the order protection period (the time when you can still complain about it) was running out, and the goods had not yet arrived, I issued a refund and money came to me, and a couple of times it happened that the goods did come, and the money for it had already been returned. I always look at which store offers a product, I go to its reviews page. If less than 95% positive, then do not order. At the same time, I saved a lot of money on shopping at the AliExpress thanks to the discounts that I found on the Revieweek website - https://revieweek.com/promocode/shop/aliexpress/. I advise you to try it too!
Helpful Report
Posted 1 year ago
very professional service and kind, polite, extremely helping customer service thank you for everything
Helpful Report
Posted 1 year ago
Spent £300 for new battery cells - scrap cells delivered ! Ali-Express decided time expired less than 7 days afer delivery - Ali-Express support supplier extortion of customers.
Aliexpress 5 star review on 20th August 2022
Helpful Report
Posted 1 year ago
I was very happy with my order and the delivery date was right on. The merchandise is what I wanted.
Helpful Report
Posted 1 year ago
I felt I need to do a review for Ali Express as I have heard so many bad things about them. I decided , last year, to order a few cheaper items from them and received every one. I ordered more and they all arrived, no problem. I must have ordered around 70 items from them now and every one has been received. A lot of things I buy in the UK are from China anyway and okay, you get them faster but if you are prepared to wait you can save a lot of money. I haven't brought clothes so cannot comment on them but I have had a good assortment of items. Some items will arrive in 2 to 3 weeks, others can take up to 12, usually cheaper orders, but if you are prepared to wait you know the score. If you buy things that are really cheap you aren't going to get top quality stuff, common sense, but saying that most of the items I have from them are very nice quality and I have been pleasantly suprised. If you download their app you can keep check of your orders, contact the seller, easy. I had 2 items which came in domed plastic boxes, these had been squashed during transit, I contacted the seller, sent photos and got a refund within a week. I needed some small items for a sewing project, cost £7.89 in UK, they were made in China but I needed them asap. Almost identical items from Ali were 2 packs for £4.33! Including tax and postage. Win win. If you are prepared to wait, and can use the app you can save money. If you are not happy or something doesn't arrive contact the seller. Items on the website may have tax added on at the end but you can see this before you pay and it's often a few pence. Check the reviews before you buy. The same item can vary a lot in price so keep looking for the best price before you buy.
Helpful Report
Posted 2 years ago
Great to pick up cheaper items . Although vat is added on afterwards . Not to long to wait for post Excellent customer service when an issue with any item
Helpful Report
Posted 2 years ago
The other day I received my order. I liked everything very much. I was just delighted. The clothes are of good quality, everything is very neatly packed, looks exactly like in the photo, it can only differ in shade. I really like that the assortment is large, in one place you can order everything you need.
Helpful Report
Posted 2 years ago
An assortment of models and brands that meet my needs, and I buy not only clothes, but also interior items and gifts
Helpful Report
Posted 2 years ago
I love this store !!! Once I have discovered it for myself, I no longer waste time on shopping malls. There is no such assortment anywhere else!
Helpful Report
Posted 2 years ago
Good evening. I made an order in the store for the first time. I liked everything very much. Pleasant communication with the manager, the parcel was delivered very quickly, everything is neatly packed
Helpful Report
Posted 2 years ago
Aliexpress is rated 1.5 based on 2,530 reviews