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American Golf Reviews

1.6 Rating 154 Reviews

15 %

of reviewers recommend American Golf

Company Reviews

1.6

Based on 154 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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American Golf 1 star review on 23rd September 2023

American Golf 1 star review on 2nd May 2021

American Golf 1 star review on 2nd May 2021

American Golf 1 star review on 2nd May 2021

American Golf 1 star review on 2nd May 2021

American Golf 1 star review on 2nd May 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT PART WITH YOUR MONEY ON CUSTOM FIT CLUBS Ordered a set of clubs from AG Trafford, specifically asked lead-time and was told 6 weeks but more likely 4. I asked for interest free credit and they replied we cannot offer that at the moment as we are changing banks, so paid cash. Within a few days was told delivery will now be 12 weeks, so I asked for my money back and was told no. AVOID IF HAVING CUSTOM FIT CLUBS”

Posted 1 year ago

“Order golf clubs 8 months ago still waiting now saying June I will not hold my breathe do not order from them”

Posted 1 year ago

“Would strongly recommend not using this company, I ordered a set of custom fit clubs, there was 4 packages, only 3 got delivered to which they were left outside my front door and not there when I got home.. they was weeks late on the delivery with no info one when they were arriving so I could arrange for anyone to be home. Since contacting them they have just told me it’s not their problem and I should call the police as they delivered them to as what they deem a safe place. Absolutely shocking customer service and dealing with vile rude people over the phone. They have further lies saying all clubs were there when DPD added a photo of 3 packages at my front door not 4!”

Posted 1 year ago

“Twice in a month I have tried to purchase golf shoes from online store and twice order has been cancelled with no explanation. I had to contact them to be told not in stock please update website. Very unprofessional”

Posted 2 years ago

“Ordered a pair of golf shoes, only 1 pair left it said, only to be refunded the money back to my PayPal account, then when I went back into the site the shoes were still there only more expensive, so looked at the black ones the same they were cheaper so ordered them ! Same again money refunded back into account, when looking back on site they were still there only more expensive again, won't entertain them again, just trying to reel you in to pay more 😡”

Posted 2 years ago

“Ordered custom fit Mizuno on 15th January paid in full up front and was told 6 to 8 weeks delivery on week 8 was told they didn’t have the shafts now being told 1 to 5 weeks delivery for different shafts. Had to chase them up as no information provided throughout process. Very poor service wouldn’t use again.”

Posted 2 years ago

“Ordered custom golf clubs which 2 weeks after they were meant to arrive I have been told that they can't get them and will not issue a refund or store credit. They state that I will just have to wait.”

Posted 2 years ago

“I flew in to London in early October 2021 especially to order get measured up for my new Mizuno irons from American Golf. I was measured up and duly parted with my £1.1k and told that the clubs will take up to 12 weeks to arrive. Today, we are in February, and after much chasing (with very little response from AG) I was told it was down for an April/May delivery!!! What’s more unbelievable is the fact that even though they were paid ‘Up Front’ there is absolutely zero feedback or follow up information from them to me whatsoever and that’s the concerning factor. I have written them a stern email asking either for a confirmed date, discount or money back and today, 8 days later and still awaiting a response from them. I would urge anyone who is wanting made to measure clubs to think twice about AG, and never pay the clubs up front. They are looking like a sham, and sorry to say it but I am concerned that AG are driving toward administration again…… Give me my clubs and be professional AG, absolutely shocking customer service”

Posted 2 years ago

“Anyone can hit the keyboard and say bad things. My Driver cracked so I ordered a new one at Christmas is a bad time to order it’s not coming from Ping for a long time but praise for the guys at Peterborough store they have loaned me there demo. Thanks guys great service. 👏👏👏👏”

Posted 2 years ago

“I ordered a item or my son spend over £500 to be told it was delivered by dpd I never received it, dpd said it was left on my doorstep no photo of it but have tracking of van been in the area American golf will do nothing to help”

Posted 2 years ago

“Condescending customer service and lack of knowledge. Called to check the sizing of golf shoes that wanted to order. Specifically asked if that particular brand was true to size. Was told yes they were so I ordered on next day delivery. Duly received but they are nowhere near the correct size with my toes crushed against the end of the shoe. I call back to try and resolve the issue as I'm now out of pocket and without golf shoes to be told "that's your fault for ordering the wrong size". I've now got to send the shoes back at my own expense. Double whammy on delivery costs. Will be the last time I order from them and I suggest that if you need golf gear then go elswhere where they know more and you get a better service.”

Posted 2 years ago

“First of all, I’d like to state that I’ve had a lot of positive experiences with American Golf and staff. But only when it comes to apparel. I’ll only ever use them for that again. In June I got some vouchers for my birthday and decided to go get fitted for some irons and buy a set, through the 0% interest finance they offer. The fitting went okay. It was mostly positive. I got to try many of the golf clubs and it appeared the fitter didn’t push me towards any brands. He also suggested going for shafts that with me being a new golfer, won’t grow out of in 6 months time. Another positive but also ironic. I ended up opting for the Ping G425s. The Mizuno JPX 921s felt just as good to me. I could happily have used both but I was told the lead times for the Mizunos were longer. Why ironic? Because I have been through delay after delay. I was made aware there was a bit of a back log and it could be as late as early September. Fair enough. Good to be told up front. About 5 days or a week before the clubs were meant ti have been ready, I got a call saying they will be delayed until early-mid October. I called early to mid October enquiring. I was then told it would be late October. I was told that the short delay would be a positive as it must mean they are on the verge of going in to production if not already. The day before the clubs were meant to be at their warehouse, I got another phone call. Mid December now. An addition 5 to 6 weeks on top of that short delay as they are pretty much in production. Understandably I was extremely unhappy with this. I asked to just cancel the order. I’ve paid over half the cost of the clubs. I could have put that cash I was paying on finance away each month, sold my existing clubs and picked a set up off the shelf because my fitting was just about identical to many I’ve come across on those shelves. But I can’t cancel the order because they’ve already given Ping the money to manufacture supposedly and supposedly they can’t get that cash back. I asked to speak to a manager. Not able to do that but they’ll speak to one for me. What good is that? I put in an official complaint to American Golf. Got an email back right away saying they’ll look in to it and get in touch with the store. After that all I got was a passed on vague update from the store that the order is processing. Nothing else other than another email stating that the case is now closed. Useless. Save up. Pay a local professional for a fitting. They won’t take your cash and then treat you with contempt. I was hoping to start building my set a step at a time from American Golf along with 2 of my friends. They’ve now been told to avoid them like the plague. Keep focusing on quick cash ins American Golf and you’ll be flirting with administration again unfortunately”

Posted 2 years ago

“Ordered mizuno irons 27th June. Was meant to be 6 week wait. I had to chase in August to be informed delay until Sept, then Oct. Yesterday emailed again to be told they will get someone to chase in next few days as they can't speak directly with manufacturer. I'm not convinced order has even been started yet. They honestly couldn't care less. STAY WELL CLEAR OF BUYING ANY CUSTOM BUILT CLUBS FROM AG”

Posted 2 years ago

“PreOrdered club and paid £699. Three weeks later order cancelled and told I have to wait a week for refund to come through. Spoke to Stacy,manager at customer service, worse than useless. If the managers are as inept its no wonder company toiling”

Posted 2 years ago

“Needed club for my son, was dealt with swiftly a n competently”

Posted 2 years ago

“Custom fitted for ping irons on 29th July. Was informed a 6-8 week lead time. Visited the store after 6 weeks to check status on order and was informed that delivery would be delayed till 16th of December 2021!!!! Considering I’d payed the £847.00 up front I believe American Golf should have called to explain the unreasonable +14 weeks and provided the option to cancel.”

Posted 2 years ago

“No communication after spending over £300 at American Golf Greenwich. I was told 4-6 weeks in June, still waiting at the end of August and no call with an update or apology. Its a shame as the actual custom fitting experience was great!”

Posted 2 years ago

“Like others my experience is a complete disaster. Was originally told 6 weeks for delivery of new irons. Two days before I was told they were ready and would be delivered to store in 2 or 3 days, which would have been July 27th. When I went to collect I was then told it would be September 16th. Now they tell me October 25th at the earliest. Nobody cares, they refuse to cancel the order and give you your money back. Refuse to give you a contact name for a senior manager to complain to. All they care about is getting your money in their bank. Their excuse is that a manufacturer's factory was closed for 4 weeks, how does that lead to a 3 month delay? Not even worth one star, utter disgrace!”

Posted 2 years ago

“STAY CLEAR. less than one star. Utter shambles. Took my dad to get custom fit clubs like many others in the reviews. Was told 6 weeks. its now been over 6 weeks, I had to call to ask where it was, they said now looking November/December- utter disgrace that I had to call them to get this information. They did not ring or email me advsiing of the delay. I ring up again to cancel the order for them to say they cannot do so because they're custom fit clubs!!? They havent even started making the clubs if they are not arriving until November/Decemeber. Disgusting behaviour, just want to line their own pockets and not offer honest customer service. Will not ever use again.”

Posted 2 years ago

“Custom fit ordered and I call when I was told it was due in only to be informed of a delay. I don’t have issue with the delay but would of expected a cal to inform me of such.”

Posted 2 years ago

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American Golf is rated 1.6 based on 154 reviews