“What an awful supermarket the way they treat customers. I ordered nearly £300 Christmas shopping to be delivered on the 22nd December. £120 worth of shopping was missing! Ruined my kids Christmas. Despite ringing and on the day trying to contact the driver and then going through each item over the phone to customer service whim assured my refund would be done asap the shop has decided that I’ve received everything. Finally got through to the Branch and they were rude unprofessional disgrace Can you believe treating customers this way I am now in the process of getting legal advice… a bunch of thieves.”
“It’s disappointing when you are gluten intolerant to find that the shopping you make online does not have the suggested items in stock at time of delivery. ( in stock at ordering time ) It hardly makes it worth ordering in this way possible if this is going to happen on future occasions as these are key to my needs.”
“Ordered 12 bottles of a particular wine. Delivered 12 different wines than that ordered. Order was refused. Because I had refused a previous order they have refused to refund my £69. Unacceptable and I am claiming through the courts - who do you think will win!!”
“What has happened to Asda? They display the cases for computer games and after waiting 10 mins tell me they dont have that game!!!What are they playing at.No wonder the German supermarkets are far superior!!!!”
“Ordered two items for my Granddaughters Birthday and paid extra postage for delivery 28th December only one item came and the second had still not arrived late for her birthday 😤 big let down Asda”
“Bought 2 x "Extra Tender" silverside joints as my contribution towards Christmas Dinner. Followed roasting instructions to the letter and both were "tough as old boots" and inedible. I'd saved my Christmas money pot of £45 which was wasted. 10 people really disappointed and not impressed. What an embarrassment! I've been a loyal customer for over 40 years and never had to complain before.”
“1. Cauliflower bought on Friday 22nd December 2023 for use on 25th, kept in cool place when ready to prepare had gone mouldy and was unedible,
2. Pigs in blankets, tastless and full of fat.
3. Stuffing balls, tasteless and unapetising.
Well what a dissapointment and waste of money.”
“heating me.
As you can understand the amount of time I have spent on it, I humbly request you to do the refund with deserving compensation for the time I spend on it because of your system mistake. If I was not checking my account, I would not have been realising that you did not refund me and Asda might be enjoying my money
On 3rd times your adviser
It occurred on: 2023-12-09
This meant that I had to travel to this store 4 miles away from this store for collection.
Once I been to the same store with the advise of your customer service to get the refund.
3 time ri ng to get my money.
Totally I had to spend 5 hrs all together for this same as the product cost.
I am looking to to refund my money with deserving compensation for the time I spend.
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.
Yours faithfully,”
“I was unable to use my cash pot rewards in store because I had scanned the reward card?? Had to abandon shopping. Tried to do a click and collect order the next day and now had an email to say there was a problem with my card. Customer service were as much use as a chocolate tea pot and now I appear to have lost my rewards and have no shopping in for Christmas. I actually believe that this is all very convenient to Asda and I am sure they are doing very nicely with the extra sales as the staff said this is happening all over. Well I don't have time to get to the shops now so it will be beans on toast for Christmas dinner - one thing is for sure, if I do manage to get out and do some shopping between my 2 jobs I won't be spending my money at ASDA - MERRY CHRISTMAS!!!!!”
“I have shopped at Asda Kings Hill since it opened after complaining about bread rolls being 3 days out of date staff were given my name & I was treated terribly by the staff when shopping I will never shop there again”
“I placed an order for some soap for home delivery as I needed to replenish my cupboard. The website capped the quantities that I could order, so I had to buy other random items to meet the minimum threshold for delivery. The delivery was due today, so I got a text saying that the soap had been substituted for a different product and only a small quantity of them. With this being no good to me, I called to cancel the order at Noon, 10 hours before the delivery time slot and was told that it was too late, I had to turn the driver away and wait for a refund. What an awful experience throughout and one that I won’t give them chance to do to me again. If only I could give zero stars I would”
“I went to pick up an order from Asda Shaw in Oldham. When I got there the product was not what I ordered. The girl who initially dealt with me was quite helpful but then she got me to speak to customer service which was absolutely unhelpful. I was told that I had to return these goods even though it was not what I ordered. Totally felt let down by the customer service at the Shaw branch. I will Not be dealing with online shopping again at Asda due to the lack of help received by so called customer service. I would definitely tell others not to either.”
“Home delivery..had meat on order ..used by date the same as delivery date . Was refused a refund no explanation given ..emailed head office .waiting on reply ..2nd time this had happen..won't be a 3rd time ..no more asda home deliveries again”
“I went to buy my monthly shopping today.and my Xmas food as well.the shop was fine. The lady opened a till for me as I had a full trolley .I spent nearly £100 and my rewards would not work. I feel ripped off. And might have gone else where for my shopping if I wasn't getting my rewards”
“Asda mobile top up no longer available to purchase in store, online only. Congratulations Asda, 16 years weekly shopping, at a store that was out my way, so the removal of this service, shopping all under one roof, has driven me to to shop elsewhere for my provisions. Pointless and Pathetic move, really what have you achieved by removing that top up?”
