Balsam Hill Reviews

1.3 Rating 421 Reviews
4 %
of reviewers recommend Balsam Hill
1.3
Based on 421 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 52%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Returns & Refunds
Returns Process
Could Be Better

Write Your review

Tell us how Balsam Hill made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Balsam Hill 4 star review on 22nd December 2023
E.Graham
Balsam Hill 1 star review on 28th August 2023
Jon
Balsam Hill 1 star review on 28th August 2023
Jon
Balsam Hill 1 star review on 17th February 2023
Mary Beth O'Brien
Balsam Hill 1 star review on 23rd December 2022
Lynn G.
Balsam Hill 1 star review on 23rd December 2022
Lynn G.
Balsam Hill 1 star review on 23rd December 2022
Lynn G.
16
Anonymous
Anonymous  // 01/01/2019
We purchased a tree 7 years ago at around $1200. The tree is beautiful and all the lights work. However, it is becoming very wobbly. Upon closer inspection, we determined that one of the tree joints is cracked so it doesn't hold that section firmly anymore. This is a pre-lit tree and we have NEVER had issues with the lights and they have worked perfectly and so has the remote. I have purchased Christmas wreaths and they also work great. I recently purchased some pumpkins for fall decor and the quality left a little to be desired. Customer service promptly replaced them at no cost to me. I think the quality could be better for the price but so far I've had good experiences both with most of the products as with customer service.
Balsam Hill 4 star review on 22nd December 2023
Helpful Report
Posted 3 months ago
Ordered a wreath for the front door. Balsam Hill known for their realism in trees, garland and wreaths advertised it as Fresh Evergreens & Juniper Berry Wreath. To pay $115 for a live wreath that MAY last till Little Christmas then to be put out in the trash is SO disappointing. Noticed many complaints about other customers confused and not realizing their purchases were for a single holiday season. Hopefully your advertisement dept will address this - possibly with a disclaimer that these are live wreaths and garlands that last one season only. I have purchased several $1,000 + trees and do so because they are beautiful and last many years. For $115 I could have purchased an artificial wreath that I could reuse for several years. Thank you for hearing me out. Paul Daly
Helpful Report
Posted 3 months ago
We ordered four wreaths two years ago three of that for a broken call customer service they said sorry we hung them for a total of 60 days and now three of the four don’t work they offered us 15% off a new order of $390 No thanks I do not recommend this company.
Helpful Report
Posted 3 months ago
I have had two other artificial trees and both were realistic trees. The first one lasted 17 trees and they are no longer in business. The next one from Costco lasted 7 years. Four years ago I purchased a tree and 14 swags for my stairway from Balsam Hill. The swags light didn't work at the end of the first year. The tree has burnt strands of light at the top of the tree and they can't be replaced. The quality does not match the price. I will never purchase again from this company and the purchase was before covid so they don't have an excuse.
Helpful Report
Posted 3 months ago
Bought our tree in 2019 it was beautiful. Put it up in 2020 and middle section lights were out. BH sent a replacement. In 2021, put up the tree and top section lights were out. They didn’t make that tree anymore so sent string lights. Picked out a different tree and it was beautiful but didn’t arrive by Christmas (lost in shipping). Put the tree up this year and yesterday the top section went out. My wife called customer service and they told her there was nothing they could ( or would) do. Obviously an off shore call center now could barely understand them and they wouldn’t help. She called back and got tech support. Switched out the master light three times, they would burn out immediately. They told her the lights were defective but the tree was over a year old so they can’t help. Waste of a LOT of money!
Helpful Report
Posted 3 months ago
BEWARE SCAM ON FACEBOOK BALSAMHILLI.COM. They are NOT Balsam Hill. Thankfully Lloyds have put a stop on payment to Ovimani. I have spoken to the genuine Balsam Hill and they are in the process of trying to get the advert removed.
Helpful Report
Posted 3 months ago
Our tree is a few years old and very expensive. After the first year whole sections of lights stopped working and despite spending hours tracking down & replacing the bulbs responsible, it still has huge gaps of darkness. Buying alternate strings this year to fill the gaps and will likely resort to stripping it of ALL lights and just retain the tree. Totally not worth the money!
Helpful Report
Posted 3 months ago
Don’t buy form this company! Purchased a tree but middle part was missing. Waited one week for the replacement to arrive. And only to find out it is a faulty one and the tree does not light up on the middle section. Called customer service asking if they could send out a replacement with priority shipping and they said the replacement would arrive only in 5 working days! Waiting 2 weeks already it’s such a disappointment. Buying from a different company instead with next day delivery option
Helpful Report
Posted 3 months ago
Had a problem with a missing fitting on one of the tree sections. Chatted with their customer service and was sent a replacement section. Great followup customer service. Thank you.
Helpful Report
Posted 3 months ago
I just bought a tree from Balsam Hill and it was a total disappointment. I paid a lot of money for the tree and it didn't look as realistic as it described. I didn't realize there was $ 50 fee for the return so I asked the rep as well as the supervisor to waive the fee due to false advertisement. They refused to make the exception and said my satisfaction didn't not qualify for the free return. It's only fair that I absorb the return cost if it was my fault. It's the fact the description and pictures were falsified and I have to pay for their false advertisement. I'd pick the Costco tree over this damn ugly tree for a fraction of the price. I should have read the comments before making my purchase. Please do make the same mistake that I did.
Helpful Report
Posted 3 months ago
DO NOT BUY FROM THIS COMPANY - We purchased a $2000 9 foot tree on November 1st. By December, we had still not received it. Last week we finally received one box with half the tree then this week we got another box. When we opened it, there was half of the tree we ordered and parts from another TOTALLY DIFFERENT TREE. Customer service has been useless, have yet to agree to ship us the second half of the tree we ordered and have been completely terrible to deal with. We are SO disappointed. They are not reliable. Save your money.
Helpful Report
Posted 3 months ago
DO NOT BUY PRE-LIT TREES! I purchased a clearance tree last year. I didn't want pre-lit, but that's all they had in the tree I wanted. I got the tree, set it up in my garage, and LOVED it. Sadly, I was in the middle of my 4th move in one year and misplaced the remote control. I was excited to set the tree up this year, but to my dismay, I realized I couldn't dim the tree without the remote. I called customer service, and after about 30 minutes of holding, a 10-minute delay in getting the information, I was told there were no replacement remotes for my tree. I could order one online. I have since tried 5 remotes, and NONE of them work. I now have a beautifully decorated tree, but can't have it lit at night because it's so obnoxiously bright! I can't believe a company of this caliber would charge the amount they charge and not have backup components such as a remote control to be purchased. I will cut out all the pre-lit lights and use my own dimmable lights in the future. Balsam Hill really let me down. Side note: The remote control was a tiny plastic thing that could easily be lost under any circumstances. If you buy pre-lit, which I don't recommend, DO NOT LOSE THE REMOTE!
Helpful Report
Posted 3 months ago
Bought a two thousand dollar tree and after four years nothing but light issues. Call customer service and explained what the problem was and only got back very basic trouble shooting. After waiting on hold for ten minutes, I was told I had to buy a hundred dollar string of replacement lights, but since there are multiple strains out color and clear, I need multiple strains. And PS I would have to buy led because they don’t sell incandescent lights anymore.
Helpful Report
Posted 3 months ago
One segment of lights went out and BH does not stock parts for the tree any longer because it is 5 years old. I was told that they erase your records after four years, so they couldn't even give me any information. Their tech department is a joke.
Helpful Report
Posted 3 months ago
This is the worst Christmas tree I ever bought! It upsets me so much I don't even want to put it up! The first year we bought it the lights on the whole top never worked! I spent a long time talking to customer service. Basically they will not do anything. The only resolution they had was to send out new lights. What a joke! My lights are white and they sent out colored. I called and complained again with no resolution. Every year since a section does not work. At this point my tree has 2 sets of lights and looks absurd! You are better off buying a tree from Home Depot, Menards, or Lowe's. DO NOT WASTE YOUR MONEY ON BALSAM HILL!
Helpful Report
Posted 3 months ago
After only one year of use. Tree lights have failed.
Helpful Report
Posted 3 months ago
We were having trouble with some of the lights on our tree, and some of the tips falling off. We bought the tree just under three years ago. I called customer service and they were very friendly and accommodating. They told us that they will ship us a completely new tree free of charge. I was very happy with their customer service.
Helpful Report
Posted 3 months ago
I have had my prelit, 8' Balsam Hill tree for 3years now and love it. This year, I had to replace a plug fuse and all is lit so no problems (yet)! Took me a bit of troubleshooting to find if-and-where to replace the fuse, but with some patience got it done. I was very troubled to see from the reviews that Balsam Hill is no longer offering replacement bulbs for "older" trees and telling customers to "just string some lights over the unlit section" on a $700+ tree investment. The fact that their bulb base is unique, is all-the-more upsetting. I suspect they are not making the incandescent bulbs any longer due to the takeover of LEDs. One of the previous reviewers had a GREAT idea of replacing the bulb only, but keeping the base (easy to do by carefully manipulating the wires that run thru the base). (Or) take all the bulbs off the tree and list them on Ebay... from what I see, you can probably make enough $$ to buy another tree from a different company.
Helpful Report
Posted 3 months ago
Our tree is 5 years old and we paid approximately 1500 for the three. Multiple light sections were not working and we spent 4 hours following the trouble shooting guide with no success. Spoke with customer service and they said there was nothing they could do. I would never recommend this flawed product given the price point. Expected Better qualify
Helpful Report
Posted 3 months ago
We bought a 9’ BH Nordmann Fir Twinkly lights tree on 20/11/23. The tree arrived with broken pieces and defective lights. I contacted the company immediately for a return. They kept saying it’s been actioned, but we heard nothing. Different advisors said different things. I’m not sure this company is legitimate? I’m shocked by the good reviews we found on line. This tree cost £1069 and now we can’t get hold of anyone to get a refund and return the tree. Customer service repeatedly refuse to put you through to a supervisor/ manager. You can’t get a straight answer from them. I think it’s a scam. Buyer beware!!
Helpful Report
Posted 3 months ago
Balsam Hill is rated 1.3 based on 421 reviews