Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t thank you enough. Good communications I would go as far as to say a personal touch which is not something you experience usually with online stores. Beautiful products and literally saved hundreds on our new bathroom by shopping with you instead of Victorian Plumbing. Really grateful for your help putting things right when your supplier had a mishap with his first attempt at delivering our purchases and looking forward to receiving them on our agreed delivery date. You’ve made what could be a logistical nightmare a smooth and stress free experience. Many thanks again. Alison and Kirk 👍”

Helpful Report

Posted 4 years ago

Thank you for your recent feedback Alison and Kirk, it's great to hear we've been able to hit all the boxes for you and get your items to you safely. We do our best to provide great customer service for our customers so it's really good to hear we've been able to do so this time. You know where we are should you need anything else or need a bit of advice. Thanks again for choosing us! Best regards, Bathroom Village

Posted 4 years ago

“I'm from Germany. My English is not so good. Deshalb schreibe ich Ihnen in Deutsch weiter. Eine sehr gute Kommunikation mit Ihnen. Auch die Qualität der von Ihnen angebotenen Waren ist ausgezeichnet. Ich hoffe, dass dies auch weiterhin so bleibt und verbleibe bis zum nächsten Einkauf mit freundlichen Grüßen Udo Dombrowski”

Helpful Report

Posted 5 years ago

Bitte sehr! We really appreciate your comments and we're really happy you would use us again. Feel free to contact us should you need anything else.

Posted 5 years ago

“Dreadful service. No communication. You have to chase orders. They don’t arrive. They do not supply as per advertised timelines. Referring my case to trading standards.”

Helpful Report

Posted 5 years ago

Thank you for your recent feedback. We're sorry that you've had to chase your order, we have a list of customers that we pro-actively call to give updates on their orders. We've received a high number of orders over this period and we're doing everything we can to keep as many customers up to date as possible. The delivery dates that are on our website provide an estimate for when items are likely to arrive, however, we cannot guarantee them. Under normal circumstances this would be the case but due to it being the holiday season we've had some delays. We hope everything gets sorted quickly for you and should you wish to speak to someone please call 0344 774 6666 (option 2).

Posted 5 years ago

“We purchased a good quality HiB Bathroom Cabinet with LED Lighting emmited via sensor control. It arrived within several days, securely packed and with clear instruction for safe installation. We are happy to have received such a product at a good price in comparison to other Suppliers.”

Helpful Report

Posted 5 years ago

Thanks for the feedback we hope your enjoying the cabinet and see you next time!

Posted 5 years ago

“Pictures on the website are not of the actual products, it seems. Despite this, the ‘Manager’ Mark, was rude and unhelpful via email, to the point I had to ask that he stop emailing me. Wouldn’t help with return postage, which was over £13 and lied about the manufacturers not having the item I wanted-when they did and then took nearly 10 days to process refund. Very bad business.”

Helpful Report

Posted 5 years ago

We're really sorry you've had a bad experience with us. We take all of our feedback seriously and will investigate this matter further. We're glad you've received your refund. Thanks for taking the time out to write this review.

Posted 5 years ago

“I made a mistake & ordered a toilet incorrectly and so had to come back to you to arrange a return & order a replacement. I have been advised that I have to sort the return myself. However the courier you used took the toilet off the palette and the box came apart slightly. Due to the weight it clearly needed to be on a palette which I don’t have. I find it pretty ridiculous that you would expect a customer to be able to return something so heavy when they wouldn’t have a courier contract in place. This would make me not want to use you again. I order a lot online and have never once had to find a courier myself to return an item. This really sets you apart from other businesses. Surely the most sensible option for customer satisfaction is to arrange the return with your courier and deduct the cost from the refund. My other option was to drop it off in Plymouth - 230 miles from where I live. Not ideal.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We appreciate you taking the time to write this review. We’re very sorry you feel this way, and of course, we understand it’s not an ideal situation for you. We aim to provide a high level of service at all times and we’ll take your feedback onboard. Please let us know if you have any issues with your replacement. We hope you do shop with us again.

Posted 6 years ago

“Poor communication, unreliable service.”

Helpful Report

Posted 6 years ago

Hi Thanks for your review I've looked into your order and can see that it was delivered well within our quoted delivery time frame if you would like to contact me with any issues you had you can email me directly on simon.allen@bathroomvillage.com. Many thanks

Posted 6 years ago

Bathroom Village is rated 4.2 based on 861 reviews